I've been waiting for a refund for a week and it's all excuses

Llevo una semana esperando un reintegro y son todo escusas

There is a media guru casino and we charge what we legally win!!!

Haber si casino gurú media y cobramos lo que ganamos legalmente!!!

We usually give casinos 14 full days to provide the payment, so if your issue still persists after this time frame, do not hesitate to file a complaint. You can do so here.

I am really sorry that we couldn't be of any help regarding your case. You got the explanation in your complaint already, but let me post it here as well, so other players can understand the reason.

Kristina has written: "The bet hasn't been recorded in your game history, we aren't able to help. Furthermore, a problem with a single frozen game is also something we cannot influence, or penalize the casino for. Unfortunately, under these circumstances, I can only recommend that you contact the game provider to ask for further assistance regarding this matter."

Good morning, that is, I should contact the game supplier....I'm kidding you, it should be you or the casino that checks and asks the supplier for explanations......is it you or the casino that checks the scams.... .I repeat, with so much evidence that the chronology of the game was blocked at the moment of hitting the jack of the game.....and a whole tactic of not having the winning recognized.......but truly a shame I have to contact the supplier.......but let's end it here because you too don't solve anything....the scam is obvious but you don't want to accept the point.......also publish the screeskot of the operator who had me told to wait 24 hours, the time needed to reset the entire error screen.......look, I'm done with Casinia Casino, I closed the account......they both agree on how to scam people.. ..and I also close with you who cover up the scams...you rightly work for them......by the way also green casino that you propose so much and another scam.....people be careful not to lose a lot of money

Buongiorno cioè io dovrei contattare il fornitore del gioco....iooooo ma che scherziamo dovreste essere voi o il casino di controllare e chiedere spiegazioni al fornitore.......siete voi o il casino a controllare le truffe.....ripeto è con tante di prove che la cronologia del gioco si è bloccata nel momento del centrare il jack del gioco.....e tutta una tattica per appunto non far riconoscere la vincita.......ma veramente una vergogna ioooooo devo contattare il fornitore.......ma finiamola qui che pure voi non risolvete nulla....e evidente l imbroglio ma non volete accettare punto.......pubblica anche lo screeskot dell operatore che mi aveva detto di aspettare 24 ore il tempo necessario per resettare tutto lo screeskot dell errore .......guarda io ho chiuso con casinia casino ho chiuso l account ......sono entrambi d accordo sul come truffare la gente....e chiudo anche con voi che coprite le truffe...giustamente voi lavorate per loro......a proposito anche verde casino che tanto proponete e un altro imbroglio.....gente attenti a non perdere tanti soldi

Well, just now they just paid me, I waited a week but in the end they paid me. Money

Bueno, justo ahora acaban de pagarme, un a semana he esperado pero al final me han ingresado el. Dinero

One question I want to ask you, did you have to verify the account or something?

Una pregunta que te quiero hacer,tuvisteis que verificar la cuenta o algo?

They just canceled my card withdrawal, and now I did it again by air transfer, if that's the way it is, how did you make the withdrawal?

Me acaban de cancelar el retiro por tarjeta,y ahora lo volví hacer por transferencia aer si así ba,tu como hicisteis el retiro?

They paid me by immediate payment to the card to which I made the deposit and I did not have to verify anything

Me pagaron mediante pago inmediato a la tarjeta a la que hice el ingreso y no tuve que verificar nada

Well, it's better this way, I'm glad, I'll be patient if I'm lucky

Pues mejor así,me alegro,yo con paciencia haber si tengo suerte

Yes, man, I was worried because the comments I saw were worrying, but if they paid me, I'm sure they would too.

Si hombre yo estaba preocupado porque los comentarios que veía eran preocupantes, pero si me pagaron a mi a ti seguro que tambien

I'll tell you, what's the matter, will you continue betting at that betting house????

Ya te diré,en qué queda la cosa,seguirás apostando en esa casa de apuestas????

Well I don't know hahaha, maybe now that I know what they pay

Pues no lo se jajajaa, igual si ahora que se que pagan

I am really sorry you feel this way. We in Casino Guru always aim for fair play for both sides and try to help players as much as possible. The complaints are of course free of charge and we try to help and we go to the point where, for us, it is able to intervene. As it was already explained to you before, unfortunately, we weren't able to get any further in your case. That was it, we do not intend to cover up anyone.

I hope you will find some better and safer place for you to enjoy your hobby of playing if you feel that this is not it.??

That is great, thank you for the update.

I would really like to see if you are going to continue playing at this casino. Just wondering, you know.

I guess so,

Supongo que si,

A week wouldn't be too much for me, but on the other hand probably not too short either. I would probably evaluate other aspects and decide accordingly. 

Anyway, the important thing is that you got the money and at the end of the day that's probably the most crucial thing. 

If you decide to stay here and you have some experience again don't hesitate to write and share it. ??

My experience is that they canceled my card withdrawal, now I did it by bank transfer, let's see if that's how the withdrawal goes ahead in Casinia, I'll tell you what's going on here!!!

Mi experiencia es que me cancelaron mi retiro por tarjeta,ahora lo hice por transferencia bancaria,haber si así sale el retiro adelante en Casinia,ya te diré en qué queda la cosa por aquí!!!

We'll be here for the update.

Hello, after making a withdrawal by bank transfer on Monday, today I already collect, so CASINIA IS RELIABLE!!!

Hola,después de hacer un retiro por transferencia bancaria el lunes,hoy ya cobre,asique CASINIA ES FIABLE!!!