Hey. I'm really glad for you that it worked out in the end.

Please write about your experience in the review for this casino, if you wish, here ??.

I hope you'll avoid this kind of delay in the future. Are you going to stay at this casino now???

If I stay in Casinia now!!

Si me quedo en casinia ahora!!

Does that mean yes? I like this question because some players will say that okay, I'll give it another chance and if they don't want to stay they usually give good arguments why not.

Hello Dear Guru tTeam

I registered at the casino "Casinia" to play. After I found out, I asked them by email to block me because I had lost too much money because I suffer from gambling addiction. On April 29, 2024, I contacted them by email to close my account, after which they asked me why, when I told them the reason, nothing happened. -> what happened, I lost 5000 CHF.

On 25.05.2024 I contacted you again by email

reported and my account closed. For the second time. Again they asked why and again I expressed my opinion. -> again nothing happened and again I lost 5000 chf. In total I lost 10000 chf even though I gave them to block me. I have a financial crisis because they didn't block me.

what can I do?

Thanks and regards

Hallo Liebes Guru tTeam

ich habe mich beim Casino "Casinia" angemeldet um zu spielen. Nach meinen kenntnisnahme habe ich sie per E-Mail gebetn mich zu speeren weil iich zu viel Geld verspielt habe weil ich unter Spielsucht leide. Am 29.04.2024 habe ich mich per Mail gemeldet um mein Konto zu schliessen, nach eem haben sie mich gefraggt warum als ich ihnene den Grund gennant habe passierte nichts.-> was ist passiert , ich habe 5000 CHF verspielt.

Am 25.05.2024 habe ich mich wieder per Mail

gemeldet und mein Konto zu schliessen. Zum 2. Mal. Wieder wurde nach dem Grund gefragt und wieder habe ich mich ge?ussert. -> wieder nichts passiert und wieder 5000 chf verloren. Insgesammt habe ich 10000 CHf verspielt obwohl ich sie geben habe mich zu speeren. Ich habe eine Finanzielle kriese weil sie mich nicht gespeert haben.

was kann ich Unternehmen?

danke und gruss

Hi, I saw that you opened a complaint and I don't know if it will end well. Obviously I don't want to get ahead of the situation but from what I've read, you didn't mention in your emails that you want to close your account on the basis that you are a gambling addict which is very important when dealing with cases like this. 

You also mentioned that you eventually texted them in live chat but you don't have any screenshots of that so it will be hard to prove it.

It's a pity you couldn't take pictures from the live chat as well because that would have helped. ??

Can someone answer wheather this casiono let players withdraw or no? I am asking because I am waiting for 15+ hours by now and still 0 changes.

??

May I ask if the situation is still the same or do you have any updates?

In the menatime you can browse through the complaints for this casino, where you can gather more information about players getting paid or not.

Check the user reviews as well. It is always a good source of information if you need to find out some insides.

Please keep us informed about the whole process of your withdrawal.

Situation is still the same. More than 35 hours by now. 3 withdraws in a queue with a 0 progress. Have all the screens if needed.

May I ask which payment method you have used and if there is any information on the casino site about how long it usually takes to get the payment?

Bank Transfer. Online supports says it takes 3 working days but its already 1.5 and I dont think they will manage to complete it…

How about we give the casio at least 3 days since it is the estimated time, and then we shall see?

Are you aware of anything unusual that would possibly cause the delay you are so concerned about? If you don't, I would stay a bit more positive.

In any case, keep us informed ??

3 days gone. Nothing has changed.

Is your account fully verified at this casino, and did you have any successful withdrawals there before?

It is not possible to verify your account is this casino until it’s administration ask about it which they did not. It is my 1st deposit and 1 withdraw, no welcome bonuses taken etc. My chose of this casino was based on your grades and evaluation but now I cant receive my money.

Are you in contact with the casino? You should try to ask for some explanation about the delay.

I sent an email yestarday but almost 24 hours no answer. Online chat all the time give the same answer about 3 working days which already has been gone. I have all the screenshots if needed even from live chat support.

Then try to be more patient and hopefully the support will answer. If you see that this is taking really too long, our team will surely try to help you out. Just keep in mind that we are not able to intervene earlier than the 14-day time frame passes.

Still no changes. Online Support send the same text each time, email support still no answer. I think it is the time to open a complaint.

Hi, I would slowly start to think about it too, but you have to take into account what Romi said and that is 14 days. After that time our team will intervene and until then they will find out everything they need from you. 

I can see that there have been no changes and I am quite sorry if they keep giving you the same answer and nothing moves forward. 

So if you decide to open a complaint definitely let me know.