--What account did you send me? Why so long time? for your wrong i lose my ***** euro left where I had in my account! Why? 3 weeks so much suffering so much sadness!!!I was thinking that you are serious casino!!

--Hi there,

I hope this e-mail finds you well. ??

We send your payment to the account "SE70xxx20". We apologize for all this inconvenience, we know it's frustrating to have to wait.

--Why you send again to my old bank? This bank doesn't work! I have send you so many facking dokument! This accounts doesn't works!

--Cancel this payment please!

---Why you don't connect my new bank account? You ask me so many documents! 

---WHY ARE YOU PLAYING WITH ME??? WHAT HAVE I DONE TO YOU?????

---Hi there,

I hope this e-mail finds you well. ??

I kindly ask you not to worry, everything will be resolved in the right way. Maybe my system is showing the wrong account. I will confirm with our team.

---Please send my money here and the receipt please!

---I can't wait anymore

all this waiting 3 weeks because as I wrote you in my first messages they did not activate my withdrawal account! I would like to know if they finally checked everything they were asking me for this time and if they didn't do this just to make me wait! Is there someone in charge who controls them or do they do whatever they want with the players' money? All what I have written to you are the emails we exchanged today in the last 2 hours!

Hello again!! I personally sent these people three times all my personal details! Should I be worried about anything?

And here I'll text you my friends my last text! Just I want all you to remember my last email where I send to them!

---I will tell you one last thing! I'll see you in court with all of you who have been making fun of me for so long! You are not ashamed at all to play with me like that! 3 fucking weeks of you keeping my money and laughing at me! You will see how I will laugh at that time!---

Good holidays to everyone!

I said i won't write again but look how defiant these people are

Hi Konstantinos,

Thank you so much for your patience, while your query was being looked into.

We would like to inform you that your last payment was being initiated to your bank account ending on **6374, as per the document provided.

That said, please be advised that such incidents take time to get investigated, since we got initially provided with incorrect bank details from your end. Our responsible team is doing their utmost to resolve this matter at their earliest convenience.

Please do not hesitate to get back to us should you require further assistance in the meantime.

Best Regards,

Robert

Coolcasino Customer Support

Didn't CoolCasino.io send money to the right bank account this time around?

they told me they sent them but for Alki once they sent them to my old account! they make fun of me everyday! And the payment was made by them and not by me and without having any proof

I've been trying for 3 days to file a complaint here at GURU casino but unfortunately the system throws me away

No problem at all. It's good to spread such experiences, you said it yourself, at this point is about sadness and despair. Definitely, not a good way how to treat customers.

Let's just hope the resolution is around the corner! ??????

I'll wait for further updates - awaiting the good news.

Can you kindly specify, what happens when you try to submit the complaint? Any error comes up? Or a captcha feature, perhaps? Does Cursor keep pinning for eternity?

Let me know, I want to help sort this out as soon as possible.

Thank you very much for your interest! Every time I write the text and then proceed to send the pictures it just kicks me out! I don't know if there are too many files I'm sending! The truth is that now my problem is not that they don't want to pay, but rather I think it's a racist issue because of my nationality! I would prefer at this moment that all those who make fun of me be held accountable in justice because that way I will calm down psychologically and spiritually! I've already made my moves! on wednesday i will meet my lawyer and also move to the european committee against racism! It's all a bit heavy, but money is really the last thing I'm interested in right now! I am an immigrant in Sweden and I have never had such behavior from anyone!

First of all, I would like to ask, do you still have a problem with sending pictures? I saw that you have created a complaint and they are attached, so just to be sure if the problem still persists or it is already fine.

Following on from the problem with your nationality, I'm sorry it's come to this and you've had to go through such a trouble. It shouldn't happen, especially to casino professionals. 

Anyway, you have filed a complaint, which I think is good, and now we will wait and see how the whole situation evolves. Be sure to keep us updated, because we want to know how it turns out.

For now, I wish you to keep your nerve, and I hope you will come with good news.

Good evening! i don't know if you have read my complaint from the beginning here on COOLCASINOIO complaints! From the beginning I'm updating all the hassle I've been through all this time without a problem! I have been KYC approved and when I tried to withdraw on 22-06-2023 my withdrawal account was not updated on the COOLCASINOIO page! When I spoke to the live chat they told me to make my withdrawal and that the withdrawal will be made to the account of the last deposit! I made my withdrawal and since then my money has not been returned to my COOLCASINOIO account! I ask them by email where my money is and they don't answer me! I have been emailed that your withdrawal could not be processed due to incorrect details! I'm sending them all the information they asked me again! They tell me it takes some time to investigate! 10 days without an answer! I informed you that on Friday I will report to my country and to you! on Friday I get an email that your withdrawal has been sent successfully! At the same time I am asking by email... In which account did you make my withdrawal? His response was prompt and tells me on my old account again! I write them again why there? I informed you with all the documents that this account is not in use and that my deposits are made by my new bank and you even asked me for all the details and I sent them to you 2 weeks ago! And again after that the matter must be investigated and we will let you know! I emailed them yesterday for an update on where my money is! They don't answer! what else can I do?

I have over 50 photos from the first day until today that I want to send you but it won't accept them due to capacity! I want to send it all together so you can understand exactly what I've been dealing with all this time!

Yes, I have read the complaint and I know that the problem is that the casino sent the money to an old bank account, if I understand correctly. I also understand that you had already sent them your new bank account details 2 weeks ago, but they still sent it to the old one, which I assume is no longer working.

Despite these problems, our team will try to resolve this case and hopefully it will have a happy ending for you. For the time being, you need to be patient, although I realize that it is not easy.

As for the update, you say you have written to them about it, so if there is anything new don't hesitate to let us know. As I said, you have a complaint and so we need to wait and see how it develops. I think you have done what you needed to do and I don't know if more can be done.

Finally, in the context of the photos, keep them and if Tomas needs more information, you will supply it to him. Good luck for now.

Good evening! I emailed them three days in a row with the same question! where is my money I have not received an answer yet!

Communication of this casino is probably not their strong point I suppose.

However, as I have already mentioned, it is necessary to be patient. I hope this will turn out well and you won't have to deal with similar situations in the future, but for now we can only wait.

Luckily, your complaint gives other players the opportunity to see the practices of this casino, and the current one can be viewed here.

Hey, who was that for? Next time, feel free to use the "reply" button so we can identify the recipient more easily. 

But to tell you the truth, I'm missing the point of your reply and would like to have it explained to me, if you don't mind.

Konstantin1982, you probably want a nailgun, prybar, alloy baseball bat, balaclava and a pair of gloves. Be gentle with those tools.

Jaro, there's nothing wrong with you guys. You'll know what I'm insinuating in the foreseeable future.

I have faith in justice my friend! It may take a while but it will be over!