That's fine, as long as there's nothing wrong. ??

And I used the reply button, see? 

Alright, Jaroslav.

Anyway, gradually more and more players from Japan are showing up on the forum, so we were wondering how you found us? Was it actually through CoolCasino and its review? Alternatively some other way ? ??

Good evening to all! I would like to express to you how I feel all this time with this problem of mine with this particular casino! They have made me feel broken in many pieces by their behavior by their mockery by their lies! I am 41 years old and these people have made me feel like a small child because they played with me they played with the joy of my victory turning it into a great sadness! These 1 month people have done so much damage inside me that I don't know how long it will take me to get over it! These people manage our money while we have been making deposits with them for so many years, we lose our money and when we win they destroy our psychology! Because of these people because they were irresponsible and didn't do their job properly I have to suffer all this! Justice works slowly but I hope when it's all over These people who have done so much harm to so many innocent people will pay with the worst punishment! Disappointment guys Disappointment!!

Hi, I absolutely understand your frustration because I would probably feel the same way in that situation. I think a month is enough time for things to move forward, and I am concerned about how the casino is not communicating with you and can't give you a reasonable reason why they can't send money to your new account.

However, I am still optimistic that fair approach will eventually prevail and you will see your money and you won't have to deal with such a situation in the future. I know it's hard, but try to have trust that everything will work out.

For now, I wish you steady nerves.

Good morning! As I mentioned in my previous messages that since 22-06-2023 when I made my withdrawal of the amount of 13000 euros, I have not seen this money again! They manage them themselves and I really don't know where they are! On 07-07-2023 when they did the transfer to MY OLD BANK ACCOUNT I only received an email saying your money was successfully transferred! That is, from 22-06-2023 until today I have no idea where my money is and of course for 10 days they have not responded to emails! So I feel like they're making fun of me because I'm not getting clear explanations! Any player would feel exactly the same as I do that some people play with them! And especially when it's for money that belongs to you because you earned it because for so many years you were just a loser and suddenly you got a chance to be happy and you just feel like you're being played with, no guys, I don't tolerate this from anyone... Anyway, be patient ! I still say that the casino for me is GOOD but the people who have taken over my case are spoiling the name of this casino because they did not respect me as their customer! And of course I don't want to mention other conversations! :-))

Sure, I understand everything you described. Basically, the casino has been unable to change your bank account to your new one for a month, even though you sent all the necessary documents. I am speechless because I don't know what can take so long to verify a bank account and I fully understand how you feel. When a player manages to win a large sum of money once in his entire gaming history he would not want to have similar problems, but our team is trying to do their best to help you. 

Besides, I see that the complaint is still open and you are sending Tomas the necessary documents, which is good. 

You keep us updated which is also appropriate and I think the way the casino is treating you is unprofessional. I am surprised to see that the casino is still basically a nice place for you, but I think this experience will be the last for you. Or am I wrong? I hope your case will be resolved as soon as possible.  

Good Evening! I think that such a special position has no excuse (unprofessional). These people have a very big responsibility because they accept all the personal information of the players, something that is very serious! I have played in many casinos I have chatted with many of them and there has always been no problem at all! At this moment I would like to congratulate Vulkan Vegas casino I have been their customer for so many years I have made many deposits I have never complained but when I came in contact with them I really talked with them and felt very familiar environment and always willing to serve me ! Like the other casinos, of course, just with the specific one I mentioned, it was something special! Anyway! As for whether I'll play again I really don't know and if I do I'll choose somewhere I'll be safe that's the only thing for sure!

You're right! I think everyone should be treated as they would like to be treated. That means that if the support you are writing to was in your situation, they probably wouldn't be happy either. I think you are handling this very well for what is basically, from my point of view, a simple matter that can be solved in a shorter period of time.

As far as Vulkan Vegas Casino is concerned, it's good to see that you still have a place where you also have good experience.

Furthermore, when it comes to gambling, I completely understand and think that is the right approach. After situations like this, you think twice about where you deposit your funds and play. I firmly believe that if you decide to play again in the future, you will come across a casino that is honest and you will feel comfortable there without such problems.

For now, we'll keep an eye on the CoolCasino case and see how it works out. 

Good Evening! I want to believe that logic will prevail! And should I tell you something else? I really believe in justice and especially in such serious matters! I really have my girlfriend's support all this time! I was really in a very bad psychological state! But the blow was heavy.... Health above all because some other problems are much more serious than mine at the moment! ??

I also believe in it. I keep my fingers crossed for you in this case and I hope that this case will turn out in such a way that you will be happy in the end. 

It is great that others are behind you and I think it gives you strength and hope that everything will work out.

Of course, when it comes to health, that is paramount and it's not worth it ruining it for anything else, even though it is easy to say and harder to do. So stay healthy and try to be confident that everything will be all right.

Thank you very much for your support! It is also important! Congratulations Jaro!

You're welcome. I'm glad if I can help. Support is the least I can do in this case.

I hope you will continue to update us so we know how your situation is evolving. 

Good luck!!

Good Evening! I'm really curious to see what excuses they'll come up with! I am waiting!!!!

All this time I have seen a lot of complaints and got an idea how they move! Of course, whatever they say I will upload it here directly!

I have a feeling I couldn't think of another excuse and in this particular case, you've heard enough of them, I think. 

Anyway, in the context of complaints, they are one of the useful sources of information and a player can find out a lot from what other players have experienced. 

Definitely do so, I'll be waiting.  

Good Evening! When Thomas called them to explain why they are sending the money to my old bank account Coolcasinoio emailed me and as always they asked for the same documents again for the 4th time! Now they don't answer again!

I've waited for over 3000 eur from one of the sister sites for a week today, haven't got them yet and my account is verified......

Good Evening! I would suggest you file a complaint here at casino guru and at the same time inform your lawyer! It is very important to gather information! I've been waiting since 2023-06-22 and they're just making fun of me!

Which casino are you referring to?