pre 3 nedelja
?ta ti se desilo, ako ti ne smeta da pitam?
What happened to you if you don’t mind me asking?
0
?ta ti se desilo, ako ti ne smeta da pitam?
What happened to you if you don’t mind me asking?
Zdravo, izgleda da sam prerano progovorio. Poku?avao sam da se prijavim jutros i primetio sam da ne mogu. Moj nalog pi?e ?pod pregledom". Jo? uvek imam dug od 1900 funti.
Hi, seems like I spoke too soon. I was trying to log in this morning to notice that I can’t. My account says ‘under the review’. I still have a balance of £1900 due back to me
Obavestili su me da se nisam pridr?avao njihovih uslova i odredbi i da moj nalog nije pro?ao verifikaciju (iako je ponovo verifikovan 17.06.), rekli su da ne?u mo?i ponovo da ga otvorim i otkazali su sva moja ispla?ivanja od 1900 funti……
vau! Nemam vi?e re?i
They informed me that I didn’t comply to their terms and conditions and my account has failed verification (even though it was again verified on 17/06) they said I’m going to be unable to reopen and cancelled all my withdrawals of £1900……
wow! No words left
Zdravo,
Da li je jo? neko imao problema sa ovim kazinom? Zatvorili su mi nalog navode?i da nisu mogli da zavr?e verifikaciju iako je potpuno verifikovan. Stanje na nalogu prilikom zatvaranja £1900
Hi,
anyone else had issues with this casino? They closed my account stating they couldn’t complete verification even though it has been fully verified. Account balance at closure £1900
Oh,.. Pretpostavljam da nizak indeks bezbednosti kazina ipak nije slu?ajnost. ??
Da li su vam rekli vi?e o neuspe?nom KYC-u? Mislim, ?ta zna?i da nisu mogli da ga zavr?e? Mislim da je poenta u tome da igra? dostavi potrebna dokumenta; ne radi se o sposobnosti kazina da zavr?i proces. Mo?da se samo igram re?ima ovde, ali mi deluje neprijatno.
Prili?no sam ?okiran, jer sam verovao da je nalog ve? verifikovan.
Pa, vreme je da nam ?alba pru?i neki uvid, pretpostavljam.
Oh,.. I guess the casino's low Safety Index is not a coincidence after all. ??
Did they tell you more about the failing KYC? I mean, what does it mean they could not complete it? I believe the point is that the player provides necessary documents; it is not about the casino ability to complete the process. Perhaps I'm just playing with words here, but it feels awkward to me.
I'm quite shocked, as I believed the account had already undergone verification.
Well, time for the complaint to get us some insights, I reckon.
Ne, nisu mi dali nikakve dodatne informacije za?to nije pro?lo verifikaciju, samo su rekli da nije pro?lo, a zatim su kopirali nejasnu referencu na uslove kori??enja. Tako?e sam dobio poruku od jednog od njihovih agenata za podr?ku u kojoj je pisalo da je moj dug od 1.900 funti ru?no povu?en, ?to mislim da su hteli da ka?u da su zatra?ili moj novac. Nakon ?to su me to pitali, rekli su mi da ignori?em moju poruku jer mislim da su mi tu informaciju dali slu?ajno. U svakom slu?aju, ?alba je podneta i nadam se da ?e me to negde dovesti.
No they haven’t given me any additional information why it failed verification, they just said it failed it and then copied a vague reference to terms and conditions. I also received a message from one of their support agents saying that my balance of £1,900 was manually withdrawn which I think what they meant is that they claimed my money. After questioning that they sort of said disregard my message as I think they’ve given me that information by accident. Anyway, complaint has been raised and hopefully it gets me somewhere
Dakle, ako sam sve to dobro shvatio - iz nekog razloga, uprava kazina je uverena da verifikacija nije bila uspe?na, izgleda da je stanje na ra?unu zaplenjeno. Nisu date dodatne informacije, jer, pa, ne znam za?to... ?vrsto se nadam da ?e ?alba to re?iti! Molim vas, poku?ajte da sa?ekate.
So, if I got that all well - for some reason the casino management is convinced that the verification was not sucessull, it appers the balance was therefore confiscated. No additional info provided, because, well, I do not know why.... I firmly hope the complaint will resolve that! Try to hold on, please.
Ta?no. Prepusti?u to guruima kazina da se pozabave ?albama, mo?da ?e me to negde odvesti. Naravno da ?u biti tu da sara?ujem.
Correct. I’ll just leave it to casino guru complaints to deal with it, maybe that will take me somewhere. Of course will be there to cooperate
Hvala vam puno na strpljenju i saradnji. Ako se ne?to promeni ili postanu dostupne nove informacije, obavestite me. Naravno, ?eleo bih da pratim situaciju i vidim kako se ona re?ava.
Thank you so much for your patience and cooperation. If anything changes or new information becomes available, please notify me. I'd like to keep track and see the situation resolved, of course.
Zdravo, jo? uvek nema novosti o ovome. Stalno govore da ?u dobiti novosti putem imejla... i dalje mi zadr?avaju dug od 1900 funti. Pro?lo je 6 dana.
Hi, still no update on this. They keep saying I’ll receive an update via email… they are still withholding my balance of £1900. It has been 6 days
Zdravo. Dakle, kazino nije nastavio sa povla?enjem novca.
Branislav ?e dati sve od sebe da pomogne, siguran sam u to, ali to ?e tako?e zahtevati neko vreme. Zami?ljam da je najgore ?ekanje. Voleo bih da mogu ne?to da uradim povodom toga. ??
Hi. So the casino has not moved forward with the withdrawal.
Branislav will do his best to help out, I'm sure of it, but that will also require some time. I imagine the worst part is the waiting. I wish I could do something about it. ??
Hvala. Da, nema a?uriranja…
Vide?emo ?ta ?e se desiti! Koji su rokovi za podno?enje ?albe, s obzirom na to da je napomenuto da jo? uvek nije direktno podneta Magijusu?
Thanks. Yes no update…
will see what happens! What are the timelines for raising a complaint as noted it’s still not been raised directly with Magius?
Zdravo, zapravo, to je pokrenuto. Kazino dobija obave?tenje ?im se svaki slu?aj prihvati. ?ak i pre nego ?to zamolimo upravu da interveni?e. Se?ate li se da sam rekao da njihov indeks bezbednosti nije ba? dobar? Takvi kazina obi?no nisu ba? zainteresovani za saradnju.
U svakom slu?aju, kada se tajmer podesi na kazino, svaki kazino ima dva sedmodnevna roka da re?i ?albu.
Potrebno je vreme da se sazna kakav bi bio ishod. ??
Hello, actually, it has been raised. The casino gets notified the moment each case is accepted. Even before we ask the management to step in. Do you remember me saying that their Safety Index is not very good? Such casinos are not usually very interested in cooperation.
In any case, once the timer is set to casino, each casino has two seven-day periods to resolve the complaint.
It takes time to find out what the outcome would be. ??
Oh, razumem! Hvala ?? zna? li kog dana im je to podignuto?
Oh understood! Thank you ?? do you know on what day it was raised to them?
Nema na ?emu.
Razumem da kazino dobija obave?tenje ?im se ?alba prihvati u Kazino Guruu. Stoga, neki kazina ?ak obra?aju mojim kolegama pre nego ?to dobiju potpunu procenu cele situacije od igra?a koji se ?ali. Na?alost, ne i ovaj kazino. ??
You are welcome.
I understand that the casino receives notification as soon as the complaint is accepted at Casino Guru. Hence, some casinos even approach my colleagues sooner than they have a full assessment of the whole situation from the complaining player. Sadly, not this casino. ??
Hvala. Sitim sam ovog kazina... mo?ete li ?to pre da eskalirate problem i podignete problem sa kazinom?
Thanks. I’m so fed up with this Casino now… can you guys make an escalation and raise it with casino asap?
Naravno da jesi.
Me?utim, kao ?to sam poku?avao da vam ka?em od samog po?etka, ne bih o?ekivao da ?e ovaj kazino uskoro sam bilo ?ta re?iti. Njegovo upozorenje ka?e: ?Veoma visoka vrednost zadr?anih dobitaka u ?albama igra?a u odnosu na veli?inu kazina".
Stoga moramo da zadr?imo pozitivan pogled na svet. Skoro 6 dana da se kazino javi, kao ?to tajmer ka?e,...
Of course you are.
However, as I was trying to tell you right from the beginning, I would not expect this casino to resolve anything soon on their own. Its warning says, "Very high value of withheld winnings in player complaints in relation to the casino's size"
Therefore, we must maintain a positive outlook. Almost 6 days for the casino to get in touch, as the timer says,...
Da, kakve su ?anse da ?e uop?te odgovoriti ako me ignori?u ve? 10 dana?
Yeh what are the chances they will reply at all if they have been ignoring me for 10 days now
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Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
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