Dear Jaro,

I completely agree with your assessment — there’s certainly room for improvement in how the casino handles these situations. For example, once a withdrawal is requested and the status shows "pending" (as it has for nearly 24 hours now), the funds remain available in my account balance.

I will not touch the balance, not a single spin/move/deposit until the funds are successfully received in my bank account.

I’m closely monitoring the situation and will keep you and the Casino Guru team updated on any developments. Hopefully, this ends positively, and I can come back here to confirm that the case is resolved and that trust in NV Casino has been restored.

Deal Jaro. I have completelly the same situation and I Think that this behaviour is in purpose. By tomorrow 04.07 by 23:59 my withdrawal should be successful- I am trying to withdraw my balance since 25.06 without success even my verification is successful. Let’s see. I will inform as well currently.

I waited almost a month, but finally, I received my money. I wrote to support 100,000 times every day, but it was always the same old rubbish. But after a long wait, it finally worked.

Ich habe fast 1 Monat gewartet aber letztendlich wirklich mein Geld erhalten. Habe jeden Tag 100000x mit dem Support geschrieben aber immer nur der gleiche Müll. Aber nach langem warten hat es zum Glück geklappt

Hello,

Jaro and I both appreciate your efforts. Of course, we hope for the best resolution without further delays...

Glad to see that you know what to do!

Hi,

in such situations, I always try to think about whether it is so rewarding for the casino to eventually spare some money when players are not disciplined enough to wait longer until the withdrawal is released or whether it is not at all worth the complaining and overall stress put on the whole support and other teams.

I respect your opinion. Still, the main summer season has just begun, and sometimes the delay is just a delay.

In any case, I hope your withdrawal will be successful soon! Let us know, of course, and thanks!

After full 5 business days, full verification my payout was not proceded. I am opening the official claim, because I am now so frustrated that I wont see my monet at all.I witdrew my balance on 28.06 and by 05.07 nothing happened.