This is all wrong, and I am beginning to be a bit suspicious about the casino's qualities!

The worst of all is always a lack of communication, yet it is also the most common issue players are experiencing over and over again.

I wish you luck, keep us posted!

Have you encountered anyone from support or chat? At least we would assume the support is very slow rather than non-existent...

Would the stuff I mentioned be sufficient for a complaint even in the Cura?ao page?

You can make a complaint even if they send you 1 cent less, Cura?ao eGaming (CEG) asks that it is important to have evidence to support your complaint to validate it, it doesn't matter the reason, it wants the evidence

Tu puoi effettura un reclamo anche se ti mandano 1cent in meno, Cura?ao eGaming (CEG) chiede che è importante avere prove a sostegno del tuo reclamo per convalidarlo, non interessa il motivo, vuole le prove

I have kept many chat transcripts and the KYC thing I had problems with. Thanks for the feedback will go for the complaint later today.Did you have an update for your case?

I'm just waiting for this final payment to clear, I will never enter this casino again

Customer support always promises something, lies, cheats, they don't say anything concrete! This is the worst casino ever

Ich warte nur darauf, dass diese letzte Zahlung beglichen wird, ich werde dieses Casino nie wieder betreten

Der Kundensupport verspricht immer etwas, lügt, betrügt, sie sagen nichts Konkretes! Das ist das schlechteste Casino aller Zeiten

My complaint has been approved now (CEG) wait for evidence from palmslot to decide and they will let me know

Il mio reclamo è stato approvato ora (CEG) aspetta le prove da parte di palmslot per decidere e mi faranno sapere

After another communication with the representatives, one of them told me that the financial department is currently reviewing my withdrawal - Few hours later i contacted them again to ask. That time, the representative told me that they have no direct communication with that department. In contradiction to the previous representative, i showed them a transcript that they do had some communication. Then they told me that they the financial department left them a note. All these are documented with the transcripts and please let me know if the admins want to have them for a complaint. This is a profound way to joke around with the customers.

Hello,

admins do not need any of that unless you submit a complaint through the Casino Guru Resolution Center. Which is always recommended as a first step. In such a case you will communicate with a complainant holder, you know the forum is not a place where complaints are handled.

Feel free to submit the complaint by using this link: http://www.kpvfaw.com/complaints/create then provide all necessary data through that channel, please.

I think this PALMA SLOT casino should be shut down and shut down, they are scammers

Ich denke, dieses PALMA SLOT-Casino sollte geschlossen und geschlossen werden, es sind Betrüger

I see, then, that your last withdrawal still hasn't come. I saw that you managed to file a complaint where you mention that it's been a week since you received the money. It should be noted that we give casinos 14 days to resolve such a situation, but on the other hand, I understand that you probably just want the last payment and to cross the casino off your list, am I right ?

Anyway, I hope it will be resolved soon and you will be satisfied and everything will turn out fine. 

The same lies is what i hear from them.

8 days now since i requested cashout.

Keep away from this shithole casino!

Hi. I have the same problem. I requested cashout 8 days ago and the keep on misleading me and avoiding concrete answers.

Did you get your money then?

I got the money, so I guess if there's nothing wrong with the documents you should be good to go.

Thank you for your reply and your kind words.

Just another question, because i am tired of waiting.... How long did it take in your case from withdrawal request to gettingbthe money?

Best regards!

It took 14 days to receive the money. It's a long period

Thank you very much for your answers and your time.

Have a nice day!

Hey. I'm sure it's not a comfortable situation. Do you already have a verified casino account? 8 days is getting to be a bit much but we give casinos 14 days to sort out the withdrawal procedure. 

Anyway, I noticed that you have already filed a complaint and players with experience in this casino have already replied to you, so at least it can be reassuring since they managed to withdraw even after 2 weeks. I hope that your case will turn out just as happily and everything will be alright. When something changes could you let us know ? 

Hi.

Yes, all documents were sent and they were all approved.

The thing is, that they do it on porpuse so that players tired of waiting, change their minds and cancel the pending withdrawal and play and loose their credit. Thats all...

I will let you know, of course, be sure.

Best regards

Hi!

This is the bright side of other "tactics" - some casinos block your account during the verification. Players are worried because of that, but technically, there is no chance to cancel the withdrawal.

But it does not matter; I totally understand that it is convenient to think it's done on purpose 8 days are 8 days! I certainly hope it will end soon!

Warm greetings to you!