Not happy with any of this. Casino Guru - You have not approved my review and also not responded to my complaint or email I sent you. It’s been over a month. How have they jumped to 7.7 rating?? There is trend going round where casinos are asking people to write good reviews in exchange for bitcoin. Have you considered this is happening on your website? I find it’s obvious it’s happening. Scammy unlicensed casinos that don’t pay winnings and have bad customer service and predatory terms and conditions are receiving very high ratings here.

Hello, you need to be a bit patient when it comes to answering complaints. Nick will get back to you as soon as possible. 

As for the user review, it has not been accepted because your complaint is still in the process and will be judged later on the basis of how it turns out. As far as the reward for a good review is concerned, we deal with them every day and monitor them and if we find something similar happening, the user reviews are removed. Until you have proof, I would be careful with such statements.

Hi ok I apologise for my previous comment. Thanks for everything. Feel free to remove any of my comments.

I don't think that will be necessary. I understand that it is not pleasant to find yourself in such a situation and sometimes one explodes. But I think our team is trying to do what they can to help you. I know that sometimes it can take longer, but that's because a lot of players have a lot of complaints. So sometimes you just have to take a deep breath and be a little patient, like I said. I firmly believe that everything will turn out well for you. Please continue to update us when you have something new. ??

Thank you. The only and last communication I had from them was this email from the famous "Victoria"

Dated the 30/10/2023:

"Dear Thomas,

I trust this message finds you well. I am writing to convey our final viewpoint on the matter regarding the withholding of your winnings at RichPrize.

We appreciate your engagement with our platform and the concerns you have raised. It is our standard procedure to conduct due diligence in accordance with our Terms and Conditions (T&C) to ensure that all interactions on our platform align with our policies and legal requirements.

The issue you've brought up is governed by T&C Clause 5.19, which explicitly states:

"The Company reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation may be credited to You; however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your Casino account in any circumstances allowed by Law."

Upon careful review of your case, we have exercised our rights under this clause to close your account. It is important to emphasise that our actions were taken after thorough consideration to avoid any further misunderstandings. We want to clarify that our decision was made in full compliance with our T&C and all relevant legal regulations.

Furthermore, we have ensured that you do not incur any personal losses by fully refunding every deposit made on our site. This letter signifies our final stance on this matter.

We appreciate your time with us and hope that you continue to enjoy your experiences in any path you choose to follow.

Sincerely,

Victoria"

I read it, but I missed the reason, which apparently the casino doesn't even give, since it refers to the law.

I noticed you updated the complaint, so we'll see where Nick gets to. For now, we'll have to wait. 

Yes exactly. They don’t even have a reason why they did it they might as well admit that

If this is the case, I'm quite convinced this won't go unnoticed in the complaint.

Aside from that, can you confirm this part the casino representative mentioned in the final statement?

"Furthermore, we have ensured that you do not incur any personal losses by fully refunding every deposit made on our site. "

Now I'm wondering: Is it related in any way to the casino's lack of a UKGC license, for example? Perhaps this is simply a coincidence, but when I read "reason given by a law" and it involves a player from the Netherlands, Germany, or the UK, it makes me suspicious.

Just a thought, of course,...

The whole thing is upsetting and suspicious. They must make so much money. Yet they can’t pay ￡1189.97 valid winnings to me a fair player to keep their reputation in tact.

The must suspicious part is when I won a couple of hundred on sports betting then they emailed me to say "There’s payment delays so I’ll send you half the winnings but then I’m going to ban you from placing sport bets, then I’ll put the other half in your account but I’m going to make you wager your real time money" ???♂?

It obviously never happened but if she could send half then why not send the full? Not as if it was ￡50,000 ?

Don’t understand why they randomly want to stop me from sports betting?

they were worried I’ll win more money it seems?

Then obviously asking me to wager the other half of the already my money fully wagered within the rules balance?

It really screams out that they don’t want to pay profit and winnings to me so simply decide the simplest thing they can do it close my account.

Plus for your guys on the complaint asking more than once for a specific reason to all this and them still not providing what’s asked is bad.

They know they have done wrong and they don’t care.

Okay, it sounds quite inconsistent. ??

Yet now we need the casino to address this issue. Not sure what you mean by saying, "Plus for your guys on the complaint asking more than once for a specific reason to all this and them still not providing what’s asked is bad."

Obviously, the situation is not pretty clear, so in order to approach the casino, the complaint handler must understand all aspects of this issue. Only then does it make sense to ask the casino. Preparation is the key, I'd say.

Well, now it is up to the casino representative.

By this - "Plus for your guys on the complaint asking more than once for a specific reason to all this and them still not providing what’s asked is bad."

I meant casino guru have had to ask richprize more than once for an answer to why all this has happened and they haven’t gave a strong enough answer in response, basically they don’t have a real reason to say why they took my winnings and did everything they did.

Well, I think it's clearer what you meant to say.

Anyway, let's see if the casino will provide more of what you consider to be relevant in the next reply. 

I hope that will happen.

Hello again, there is a problem with the Richprize casino again

The only thing I wanted to do was withdraw my last 30 euros that were left on my account and I was blocked and the chat didn't want to talk to me at all, ending the conversation.

Do you think I should file a complaint?

Should casinos with a score of 7.7 treat their customers this way?

I am attaching screenshots

Witam ponownie,Pojawil sie znowu problem z kasynem Richprize

Jedyne co chcialem to wyplacic swoje ostatnie 30 euro ktore zostaly na moim koncie a zostalem zablokowany oraz czat wogole nie chce ze mna rozmawiac konczac rozmowe

Czy uwazaja panstwo ze powinienem z?ozyc skarge ?

Czy kasyna z nota 7.7 tak powinny postepowac ze swoimi klientami ?

Za?aczam screeny

Hi, was there any reason why the casino blocked your account or was your account closed before ? 

Have you played here normally since your last problem ?

Hello!

May I be honest?

I'd say it is not about safety index 7,7 - more likely it's your communal history with this casino.

Due to this, I would try another complaint, for sure. With luck, it will be addressed properly ??

Recently I managed to withdraw 100 euros as I promised, so I deleted the negative review, I wanted to withdraw the last 30 euros that were left on my account and the casino blocked my account

Ostatnio uda?o sie wyplacic 100 euro jak obiecalem tak usunolem negatywna opinie,chcialem wyplacic ostatnie 30 euro ktore mi zostaly na koncie a kasyno zablokowalo moje konto

I once had a problem with the casino, it didn't want to withdraw 100 euros, but thanks to you and Mrs. Victori, I managed to do it, but I had 30 euros left, so I decided to end my adventure with this casino and withdraw the last funds, but the casino blocked my account and did not want to withdraw these funds.

Kiedys mialem problem juz z kasynem,nie chcialo mi wyplacic 100 euro ale dzieki wam i pani Victori sie to udalo,jednak zostalo mi 30 euro zdecydowalem sie zakonczyc przygode z tym kasynem i wyplacic ostatnie srodki a kasyno zablkowalo moje konto i nie chce wyplacic tych srodkow

Yes, I think it is due to the history with this casino, but I wanted to end my adventure with this casino and withdraw my last funds, but the casino does not allow me to do so

However, such a high rating of the casino should oblige me to be honest and withdraw all my funds and then block the account.

Do you think I should file a complaint?

Tak mysle ze jest to spowodowane historia z tym kasynem jednak chcialem juz zakonczyc przygode z tym kasynem i wyplacic swoje osttanie srodki jednak kasyno mi na to nie pozwala

Jednak tak wysoka ocena kasyna powinna zobowiazywac do tego zeby byc uczciwym i wyplacic wszystkie moje srodki i wtedy zablokowac konto

Czy uwaza pani ze powinenem zlozyc skarge ?

They don’t care they blocked mine and frauded me too out of thousands. Casino guru is also a scam that’s why it’s 7.7 rating for richprize anyone that says any different is on another planet and need to be ignored. All the highest rated casinos on here are the scam ones that don’t hold a license see for yourself. They are being paid to produce high ratings. Don’t listen to their BS excuses. They forever praise all the people and casinos that treated me like S.

I think in this case I would file a complaint and hopefully your remaining money will be withdrawn and you will make a rough cut for this casino. 

Are you in ?