Good morning.

Yes, they were changed on Saturday the 27th by Michal V, from the Guru team, after I sent an email to the author of the article warning her that this information was wrong.

Thanks

Bom dia.

Sim, foram alterados no sábado dia 27 pelo Michal V, da equipa do Guru, após eu ter enviado email á autora do artigo alertando que essa informa??o estava errada.

Obrigado

Great, I think it's important to update the information and we often learn from players such things. Sometimes the limits or anything else in the casino are the same for a long time and sometimes they can change 3 times in six months, so it's hard to keep track of everything all the time. I'm glad you shared it with us and helped us to adjust it. 

Anyway, do you play in this casino often when you notice it ? Or are you going through the withdrawal just when this caught your eye ? ??

Hello,

I'm going through withdrawal right now.

I made a deposit, rolled over the bonus, and won a good amount.

On Friday, I made a withdrawal request and today they said they would make the withdrawal.

I'm still waiting.

No problems for now.

Olá,

Estou a passar pelo levantamento neste momento.

Fiz um depósito, fiz o roolover do b?nus, e ganhei um bom montante.

Na sexta feira, fiz o pedido de saque e hoje disseram que iam fazer o saque.

Estou a aguardar ainda.

Para já sem problemas.

So far so good regarding the withdrawal, it seems. ?? Any luck yet?

It's great you passed on the user review; am I assuming correctly that Skrill is your good-to-go payment option?

What I can say about my experience with this casino is that it has been fantastic in terms of withdrawals and gameplay. Super personal service, I loved the experience, I recommend it, 5*****

o que posso dizer da minha experiencia com este casino, é que tem sido fantastica em rela??o a retiradas e jogabilidade. o atendimento super pessoal, estou a adorar a experiencia, recomendo, 5*****

That's great, and thank you for sharing.??

This casino is a bunch of scammers refusing to let me withdraw my original deposit. They are blacklisted on ask gamblers, shame on you for deceiving people giving them such a high "above average" safety rating on here. They are terrible scammers.

May I ask what the reason is that you want to get your deposit back from the casino? Did you have any issues there, perhaps??? From your post, it doesn't sound very good, so could you share it with everyone? Maybe it'll help others know what to expect at this casino.

Also, to add to the safety index of this and every other casino, our team always tries to give online casino players the best possible information and calculate it very carefully, taking into account many aspects. If you are interested, you can read this article ?? about the whole process to understand it better.

Romi I have to say that I play same games for years from same providers and believe or not games on their site doesn't look genuine in terms of ratio of winning . I don't play games I don't know but for some reason I wasn't able to get decent win and some days no wins at all with deposit over 4k . This is difficult to prove so I closed down the account and take my business elsewhere. Lets say out of 600 spins I had one bonus where I won less than stake on game I know and play for over 6years . Nice customer service that is what made me trust this place . Something doesn't add up there, luckily we have option not to play in such a places if we feel there is something wrong . I know sometimes we may be unlucky but I'm more than sure in this case there is more to it as I don't believe not having single win more than stake placed for 5h session.

I warned everyone about this casino, those who do not deposit any funds are the biggest scammers on the Internet!!!

Ostrzegalem wszystkich przed tym kasynem , nie wplacajce tak zadnych srodkow no to najwieksi oszusci w internecie !!!

Zeah, I understand your point here. Unfortunately, without any proof, there can't be anything done. Maybe it was just luck; who knows? ???♀?

I have to say that I really like your attitude toward online gaming, and you are right that everyone can choose where to play or not, and that is good.

I wish you all the luck, always.??

Exactly that is why I won't engage in to formal complain because on end of the day it is gambling . If I don't like casino I can move on and take my bussines elsewhere but I can still pass on my feedback and personal experience. I play over 15 years and my experience should be enough to determine if it is worth playing on certain platform or not . I really liked rich prize so I gave em chance for 2 months then I determined that it is not worth of my time or money so I took my business to other platform ?????♀? I don't think there is single casino I didn't try ?? if I'm unhappy I send lengthy email and request closure of account and put em on my personal black list ????

I'd love to say hi to you!

This is a very practical overview of gambling, and it is good to know that there are still players out there who share your refreshing approach.

Curious, how many casinos are on your personal blacklist right now, and do you also maintain a record of all the casinos you have preferred in the last fifteen years of your gambling journey? ??

You don't have to say, it's voluntary ??

I was busy with my complaint, just had this "professional" casino threaten to leak personal information because their fraudulent ways were exposed lol.

My review for them here was rejected even after Rich Prize threatened the above and casino guru apologising to the scammers who operate under "Easy education courses" in Scotland whilst including their threats in the email lol. ?? No wonder why they have such a high rating here, casino guru supporting the negligence and lies. ??

Back to ask gamblers way more reliable and no constant winky faces lmao.

Hello,

After reading your review and complaint, I can see why you might not feel entirely at ease, but I have no idea about leaks or email threats. Care to specify your last post a bit better, please?

You received a refund, and an explanation of the user review rejection was also given. Since none of the claims have been proven true—despite the fact that it is evident that the casino did not live up to your expectations—I do not think it is appropriate to refer to this as an objective user review. I'm sorry you are disappointed. We are unable to discipline or educate their staff for providing inadequate support. Please forward this information to us if you are aware of any other individuals who have received unfair treatment. Maybe someone else will get further with the complaint.

Permit me to quote from your complaint, in relation to that:

"Dear kakashimuffin (or shall I address you by your real name?)

We never intended to confiscate your winnings. Our aim was to explain that in order to withdraw these winnings, the wagering requirements needed to be fulfilled. Alternatively, you could have continued playing without making a withdrawal request. Unfortunately, when you refused to proceed with the wagering and began issuing threats, we had to take action to close your account for the safety and security of our staff and the casino.

I'm sincerely sorry that you didn't ask to speak to a manager, as I would have taken over from there and possibly helped avoid this situation. I work in a different department, so I am not involved in the daily operations of customer support, but I apologise if you felt neglected.

We regret any confusion and hope this explanation helps clarify our position. If you have any further questions or need additional assistance, please feel free to reach out.

Warm regards,

Victoria"

I appreciate you sharing this situation on the forum, and please know that the public can view all of your complaints. It is open for any player to read and decide if it is worthwhile to try this casino.

To clearly state that Casino Guru truly has nothing to hide, I'd like to share an update concerning your second attempt to write an honest user review:

Reason for rejection:

"Dear user atop of the previously stated reject reason, I'd like to add a new one:

Casino review is designed to review casino not Casino Guru, so at least half of your review is not actually a review. I'm sorry.

The rest contains merely thoughts and speculations which are not true in their origin. We are not in league with any casinos. Finally, accepting a bonus is a player's free will. Always read the bonus rules before accepting one. The case you described is pretty simple: you took the bonus, changed your mind, and bonus winnings were voided. Your initial goal was also achieved the moment you were refunded. 

If you possess any proof supporting anything related to the threats you keep mentioning, please send all you can via email: [email protected] 

After inspecting your evidence, we will consider the next steps in relation to your user feedback. We appreciate your understanding."

I can say for a fact this casino aint legit.

They do everything to stall withdrawals and kyc. Also this guy named Kai acts like he has some kind of power and threatens to close the account when you complain.

Why is it so common in reviews that they mention exactly that i mention? Hmm..strange isnt it? Also why do you defend a casino who clearly aint 100% legit and also got tons of negative reviews and also black listed on askgamblers for example? ??

Hello, I guess I'd start by asking who defends this casino please ? 

Also if you have problems with withdrawal and KYC could you say a bit more ? How long have things lasted for you there, please ? What specific problem has occurred. Could you tell us more and we will see if we can help.