Hall?,
Efter att ha l?st din recension och ditt klagom?l kan jag se varf?r du kanske inte k?nner dig helt tillfreds, men jag har ingen aning om l?ckor eller e-posthot. Vill du specificera ditt senaste inl?gg lite b?ttre, tack?
Du fick en ?terbetalning och en f?rklaring av avslaget p? anv?ndarrecensionen gavs ocks?. Eftersom inget av p?st?endena har bevisats sant – trots att det ?r uppenbart att casinot inte levde upp till dina f?rv?ntningar – tycker jag inte att det ?r l?mpligt att h?nvisa till detta som en objektiv anv?ndarrecension. Jag ?r ledsen att du ?r besviken. Vi kan inte disciplinera eller utbilda deras personal f?r att ge otillr?ckligt st?d. V?nligen vidarebefordra denna information till oss om du k?nner till andra individer som har f?tt or?ttvis behandling. Kanske kommer n?gon annan l?ngre med klagom?let.
Till?t mig att citera fr?n ditt klagom?l i samband med det:
"K?ra kakashimuffin (eller ska jag tilltala dig med ditt riktiga namn?)
Vi hade aldrig f?r avsikt att konfiskera dina vinster. V?rt m?l var att f?rklara att oms?ttningskraven m?ste uppfyllas f?r att kunna ta ut dessa vinster. Alternativt kunde du ha fortsatt att spela utan att g?ra en beg?ran om uttag. Tyv?rr, n?r du v?grade forts?tta med vadslagning och b?rjade utf?rda hot, var vi tvungna att vidta ?tg?rder f?r att st?nga ditt konto f?r s?kerheten och s?kerheten f?r v?r personal och kasinot.
Jag ?r uppriktigt ledsen att du inte bad om att f? prata med en chef, eftersom jag skulle ha tagit ?ver d?rifr?n och m?jligen hj?lpt till att undvika denna situation. Jag jobbar p? en annan avdelning, s? jag ?r inte involverad i den dagliga driften av kundsupport, men jag ber om urs?kt om du k?nde dig f?rsummad.
Vi beklagar all f?rvirring och hoppas att denna f?rklaring hj?lper oss att klarg?ra v?r st?ndpunkt. Om du har ytterligare fr?gor eller beh?ver ytterligare hj?lp ?r du v?lkommen att h?ra av dig.
Varma h?lsningar,
Victoria"
Jag uppskattar att du delar den h?r situationen p? forumet och vet att allm?nheten kan se alla dina klagom?l. Det ?r ?ppet f?r alla spelare att l?sa och avg?ra om det ?r v?rt besv?ret att prova detta casino.
Hello,
After reading your review and complaint, I can see why you might not feel entirely at ease, but I have no idea about leaks or email threats. Care to specify your last post a bit better, please?
You received a refund, and an explanation of the user review rejection was also given. Since none of the claims have been proven true—despite the fact that it is evident that the casino did not live up to your expectations—I do not think it is appropriate to refer to this as an objective user review. I'm sorry you are disappointed. We are unable to discipline or educate their staff for providing inadequate support. Please forward this information to us if you are aware of any other individuals who have received unfair treatment. Maybe someone else will get further with the complaint.
Permit me to quote from your complaint, in relation to that:
"Dear kakashimuffin (or shall I address you by your real name?)
We never intended to confiscate your winnings. Our aim was to explain that in order to withdraw these winnings, the wagering requirements needed to be fulfilled. Alternatively, you could have continued playing without making a withdrawal request. Unfortunately, when you refused to proceed with the wagering and began issuing threats, we had to take action to close your account for the safety and security of our staff and the casino.
I'm sincerely sorry that you didn't ask to speak to a manager, as I would have taken over from there and possibly helped avoid this situation. I work in a different department, so I am not involved in the daily operations of customer support, but I apologise if you felt neglected.
We regret any confusion and hope this explanation helps clarify our position. If you have any further questions or need additional assistance, please feel free to reach out.
Warm regards,
Victoria"
I appreciate you sharing this situation on the forum, and please know that the public can view all of your complaints. It is open for any player to read and decide if it is worthwhile to try this casino.
Automatiskt ?versatt: