Sure thing, just give our colleagues some time, please.

At least we set the casino to be under maintenance. Sadly, I'm not aware of any recent updates from the casino site. Colleagues are trying to get more details, but can imagine the casino has its own technical issues right now, so it may take some time.

I have no good experience in past with cases like that. I hope we don't lost our money

Hello. Mind me asking, how exactly did you come with a rating of 6 ??? Our upper limit for launching new casinos is set precisely because they are not "proven by time". Of course we are aware of the fact, that it can not prevent every problem, because it's simply influenced by whether the casino will behave fairly and it simply cannot be estimated in advance.???♀?

I do understand that it can be unpleasant whenever a casino is "under maintenance", especially if it takes a little bit longer, but it doesn't necessarily mean they have turned into the dark side of cheating their players. And in their defense, let's say, the casino has placed the information about the maintenance on the site for everyone to see. The info is as well placed on our site:

Hi Romi

I'll give you an example:

a new casino opens,

Casinoguru gives a rating of 9, only for the optimal "terms and conditions".

the rating influences readers, because readers trust the rating.

after 6 months the casino disappears into thin air and does not pay the balances

In your opinion is this right?

If Casinoguru assigns a rating of 6 and the casino increases its rating based on disputes and resolution,

it is certainly more correct and impartial

it's like when you start school,

it is assumed that the student is sufficiently prepared, then a grade is given based on exams.

a professor cannot assign a grade of 10 simply to the student's presence in the classroom

So "maintenance" should have ended yesterday. They have been in my knowledge 9days out of order, without ability to log in and they have not respond any of my email during that time or have communicated in any other means (webpage, social media etc). That tells me everything i need to know. i have seen this before and i have already written off my money.

That i believe too... They will never come back

I had already predicted

There were many anomalies present  

I received several emails from the casino, but not with the casino's domain, they were emails addressed to a craftsman.

the behavior of the support was rude,

it was noted that they were not professionals in the sector

but improvised people

I'm truly very sympathetic to your problem.

Hello.

I see that in your complaint history, it is also not a bright, lovely picture. I agree that it sucks.

On the other hand, this casino was quite alright before this maintenance, so I'm convinced its managers hope to solve whatever problem they are dealing with now. Call me naive, but the costs you need to cover before any casino reaches a considerable stable income are huge, and you don't want to start over regularly. Though there are always some exceptions, I know...

This is pretty interesting, can you perhaps share some of those "addressed to a craftsman"?

I have to admit, I can't figure out the context now. But I'd love to understand.

Especially if we are convinced (based on the casino's rules) that players from the UK are not welcome.

Please, help me with that.

Actually, we have that covered:

There is a maximum security score we allow fresh casinos to get if there are no other negative aspects. We also mark such a casino as fresh (which is, by the way, not a case for Scooby) saying we can't fully investigate until the casino is "proven by time".

For instance:

"Apollo Bet Casino is a relatively new online casino, which is why it's too early for us to conclusively say whether it's extremely bad, perfect, or somewhere in between. That's why we've marked it as a fresh online casino. As soon as we have more information about this casino, we'll come back to it and give it a "regular" rating."

I really like your approach, which is very thorough.

I'm currently in the UK

I attach a screen shot of an email received

analyzing the two webarchive .org sites

apollo bet

scooby bet

apollo bet is the oldest

scoobybet 8.5 (or 9) yesterday (without the "new" logo) 4 disputes

apollo bet, is older, rating 7.5 with new logo, 0 disputes

the rating you assign is very important for players

Hello, I was asking about permanent citizenship. Sometimes, casinos change preferences without prior notice, and I aim to determine whether the UK is now among the allowed countries.

Ok, so your account is now closed as per request.

We are perfectly aware of that, and we also apply other sources of data. Frankly, you would need to discuss that with any Data Team member. I have to admit, my knowledge is not so complex for that.

To keep it transparent, though, every safety index is properly explained: http://www.kpvfaw.com/scooby-bet-casino-review#tab=js-tab-reputation ??

"Ok, so your account is now closed as per request."

yes but the confirmation was received from an email not connected to the casino

I don't see this as serious

so how do we move forward from here now? those few rugs that i have experienced have been few hundred euros and i have accepted it and moved on, but this time i had more money on the platform and it would be considerable loss. Is there are point for further actions against Vecchiato Elisabetta Trilogy Gate Limited? Does or can Curacao legal system do anything about casino rugging customers money or is it safe to assume that by now money is already washed through and gone?

I bet you wanted to say you deem it serious.

Frankly, I thought you pointed out the closure confirmation, but I honestly didn't pay attention to the email address because even Google Lense failed to translate the part.

It is strange, and without a reasonable explanation from the casino, I bet we can only guess the matter.

Curacao license providers are not very reliable if you ask me. If you seek the answer, though, try to contact them. This page ??should help you with that.

Let me know if you aim to try, please.

Another scam casino. It has not been working for more than 3 weeks, citing supposedly some technical work. Access to the account is blocked. Scammers.

Очередное скам казино. Не работает уже больше 3 недель, ссылаясь на якобы какие то технические работы.. Заблокирован доступ к аккаунт. Скаммеры.