Hello good afternoon I have an account at casino sportuna and for more than 8 days I have been waiting for the bank transfer of my winnings they refuse to pay they always make excuses that the financial department is dealing with my situation, what is certain is that today it has been 8 days and I have not received the money what to do and now from yesterday they have blocked my access to the account, because I complained every day I think they did it on purpose.

Can you help me or is your site just talk???

Thank you

Olá boa tarde eu tenho uma conta no casino sportuna e há mais de 8 dias que aguardo pela transferência bancária do meu prêmio eles recusam-se a pagar inventam sempre desculpas que o departamento financeiro está a tratar da minha situa??o, o que é certo é que já faz hoje 8 dias e eu sem receber o dinheiro o que fazer e agora apartir de ontem bloquearam-me o acesso a conta , porque eu reclamava cada dia acho que fizeram isso de propósito..

Podem me ajudar ou o vosso site é só conversa???

Obrigado

lol

Here's proof of my withdrawal request...

Rs

Está aí a prova da minha solicita??o da retirada...

"Can you help me or is your site just talk???" - let's see.

Firstly, may I ask you if your winnings were accumulated by playing some casino games, please?

Have you already passed the KYC?

When was the last time you were able to sign in to your account?

Please provide more information so we can better investigate this issue of yours.

Hey! Have you received your payout yet? ??

Hey! Hast du deine Auszahlung mittlerweile erhalten? ??

I'm sorry I only saw the question today but it took 10 days with a lot of persistence, every day I spoke to customer service and recorded the conversations with printouts.

Já desculpa só vi hoje a pergunta mas demorou 10 dias com muita persistência milha , todos os dias falava com o apoio ao cliente e gravava as conversas com print

Good day. I hope this doesn't happen to me either. I requested a withdrawal on 20.5.2025 0:53 and asked how long it takes to check for withdrawal, I was told that it takes 3 business days and it is always counted from the submission the next day.

Dobry den p?eji. Doufám, ?e se mi to taky nestane. Po?ádal jsem o vyplacení 20.5.2025 0:53 hodin a zeptal jsem se jak dlouho trvá kontrola na vyplacení, bylo mi ?e?eno, ?e 3 pracovní dny a po?ítá se to v?dy od podání následujícího dne.

So, hopefully they will keep the waiting time as they said.

Surely let us know about any updates, please.

Is your account already verified there?

I have to say that after sending the message to the chat, the money came to me today as promised. So I'm satisfied with the sportsman.

Musím ?íct, ?e pod odeslání na chat toho dle p?íspěvku mi dneska peníze p?i?li jak slíbili. Tak ?e spokojen se sportunou.

So I have to write another complaint to Sportuna regarding cashback, I activated the 50% risk-free bet bonus on hockey, I bet and got cashback, after the evaluation I was not paid the cashback . And in my bonus it showed an active sports bonus of 500 CZK, when I asked support they told me that I already had another bonus, when firstly I had not activated it and secondly I should have been paid the cashback immediately after the evaluation of the bets and it was not. After about an hour of arguing in the chat they ended it saying that they were sorry and would let me know by email. I have the entire chat recording recorded.

Tak musím, napsat dal?í stí?nost na sportunu ohledně cashbacku, aktivoval jsem bonus 50% sázky bez rizika na hokej, vsadil a dal cashback po vyhodnocení mi nebyl vyplacen ten cashback . A v mích bonuse se pak ukázalo aktivní sportovní bonus 500 k?, kdy? jsem po?ádal podporu tak mi ?ekly, ?e mám u? jiny bonus, kdy? za prvé jsem ho neaktivoval a za druhé mi měl byt hned vyplacen ten cashback po vyhodnocení těch sázek a nebyl. Asi po hodině dohadování na chate to ukon?ili s tím, ?e se omlouvají a dají mi vědět emailem. Mám cely záznam chate zaznamenany.

Have you received any email already, though? Was it some kind of mistake there, perhaps?

I hope they will sort it out well.

Good morning

I haven't received any email yet. I'll wait today and let you know then.

Dobry den

Zatím mi ?ádny email nep?i?el. Po?kám je?tě dneska a dam pak vědět.

Thank you for that. We'll be here.

So far, she hasn't sent me any emails, except for promotional emails.

Tak mi doposud ?ádny email neposlala-li, kromě propaga?ních emailu.

Have you tried asking them again or are you still waiting? It's a shame that it's not yet resolved, but in some cases it happens that you might not get cashback. Casinos themselves decide who they give bonuses to and who they don't. Although it wouldn't make much sense for them to send you promo emails, I've experienced that too. ??

But we'll wait and see if you learn anything new in the coming days.

Skú?al si sa ich pyta? na to op?? alebo stále ?aká?? Je to ?koda, ?e to nie je zrejme stále vyrie?ené ale v niektorych prípadoch sa stáva aj to, ?e by si cashback nemusel dosta?. Kasína si samé ur?ujú komu bonuy dajú a komu nie. Aj ke? by to moc nedávalo zmysel aby ti posielali promo emaily, u? aj to som za?il. ??

Po?káme si ale, ?i sa nedozvie? nie?o nové v najbli??ích dňoch.

On 28.5.2025 I asked about the cashback of those bets and after about an hour of chat I was told that the cashback was cancelled because I requested a withdrawal. But I requested the withdrawal only after the bets were evaluated, respectively, the next day. At the end she sent this: I am really sorry that you are not satisfied with the solution//answer provided and that you wish to raise//open a complaint with us. For this purpose, please send us an email from your registered email address to [email protected] with the following relevant information regarding your complaint:

- full name;

- "COMPLAINT: (reason)" in the subject field of the email;

- contain a detailed description of the problems encountered, the arguments and the desired result;

- include dates and times (if possible) related to relevant circumstances.

Our goal will be to acknowledge receipt of the complaint within twenty-four (24) hours or one (1) business day and to provide a substantive response to the complaint no later than ten (10) days from the date we receive the complaint.

Thank you in advance for your understanding and cooperation.

Dne 28.5.2025 jsem se zeptal na ten cashback těch sázek a po asi hodinovém chatu mi bylo ?e?eno, ?e ten cashback byl zru?en jeliko? jsem po?ádal o vyběr. Jen?e já o ten vyběr po?ádal, a? po vyhodnocení sázek respektivě a? na druhy den. Na konec poslala tohle: Je mi opravdu líto, ?e nejste spokojeni s poskytnutym ?e?ením//odpovědí a ?e si p?ejete vznést//zahájit u nás stí?nost. Za tímto ú?elem nám prosím za?lete e-mail ze své registrované e-mailové adresy na adresu [email protected] s následujícími relevantními informacemi tykajícími se va?í stí?nosti:

- celé jméno;

- ?STí?NOST: (d?vod)" v poli p?edmětu e-mailu;

- obsahovat podrobny popis problém?, se kterymi se setkal, argumenty a po?adovany vysledek;

- zahrnout data a ?as (pokud je to mo?né) související s relevantními okolnostmi.

Na?ím cílem bude potvrdit p?ijetí stí?nosti do dvaceti ?ty? (24) hodin nebo jednoho (1) pracovního dne a poskytnout věcnou odpově? na stí?nost nejpozději do deseti (10) dn? ode dne, kdy stí?nost obdr?íme.

P?edem děkujeme za pochopení a spolupráci.

I looked to see if they had anything written there and I found it too, what the casino told you.

What day did you make a withdrawal? I saw that the cashback should be paid on Monday if I read correctly but as long as you made a withdrawal it doesn't matter if your bets have already been settled.

Of course, you can file a complaint with the casino, but I'm not sure how it will turn out.

But I saw clearly from the screenshot that you withdrew money on Tuesday the 20th? So, according to what you describe, you should have received cashback from last week on the 19th. That would seem logical to me and then I don't really understand the casino's explanation.

But maybe you can somehow resolve it by filing a complaint and it will turn out well.

Will you try it with them?

Pozeral som, ?i tam nie?o majú také napísané a na?iel som to aj ja, to ?o ti kasíno povedalo.

V aky deň si zadával vyber? Videl som, ?e cashback by mal by? vyplácany v pondelok ak som dobre ?ítal ale pokia? si zadal vyber, nie je d?le?ité, ?i tvoje stávky u? boli vyhodnotené.

S?a?nos? samozrejme m??e? v kasíne zalo?i? no nie som si isty ako to dopadne.

Videl som ale dobre pod?a screenshtu, ?e si vyberal peniaze v utorok 20? Teda pod?a toho ?o opisuje? si mal 19 dosta? cashback z toho minulého ty?dňa. To by mi pri?lo ako logické a potom moc nechápem vysvetlenie kasína.

Mo?no sa ti ale podarí pomocou s?a?nosti to nejako vyrie?i? a dopadne to dobre.

Skúsi? to s nimi?

Greetings,

I requested two cryptocurrency withdrawals on Sportuna, one on 06/22 and the other on 06/23.

It's been 8 and 7 days respectively, but I still haven't received the funds.

I have tried to contact support via chat several times, but I always get the same answer: that withdrawals are in the final stage. However, this situation has been going on for over two days, without any update.

It's really frustrating to wait so long without knowing if the money will arrive.

I kindly ask you to help me resolve this situation as soon as possible.

Thank you.

Salve,

ho richiesto due prelievi in criptovaluta su Sportuna, uno il 22/06 e l'altro il 23/06.

Sono passati rispettivamente 8 e 7 giorni, ma non ho ancora ricevuto i fondi.

Ho provato più volte a contattare l’assistenza tramite chat, ma ricevo sempre la stessa risposta: che i prelievi sono nella fase finale. Tuttavia, questa situazione si protrae da oltre due giorni, senza alcun aggiornamento.

è davvero frustrante attendere così a lungo senza sapere se i soldi arriveranno.

Vi chiedo gentilmente di aiutarmi a risolvere questa situazione al più presto.

Grazie.

Hey, I'm sorry you're still waiting for the money. 

Any winnings from the sports betting? 

If you are still waiting, I would try to hold out for a while, as we give casinos 14 days to pay the player. But when he bets on sports in such cases we can't help unfortunately. 

So try to explain it to me.

sorry I didn't understand the message well, I made 2 withdrawals in crypto litecoin or bitcoin on June 22 and 23 but I still haven't arrived, I contacted the Live chat several times and they always say the same things that they are in the final stages, will my money arrive?