zdravo,
?ao mi je ?to odlazite, ali verujem da nema mnogo toga da se ka?e. Ve? ste doneli odluku i uprkos va?im gre?kama u mnogim oblastima, cenim va?e napore.
Samo podsetnik kako je bilo sa ovom konkretnom pritu?bom:
?Dragi kockar123,
Glavni problem ovde je da je ve?ina komunikacije koju ste pokrenuli bila nepotrebna i da je samo produ?ila ceo proces. Obi?no je jedan mejl poslat na ispravnu adresu e-po?te, jasno navode?i problem, bolji od slanja vi?e mejlova na pogre?ne mejl adrese za takve probleme, a bez jasnog pominjanja problema, u ovom slu?aju - zavisnosti od kockanja. Iz vi?e dokaza koje ste poslali, nije bilo nijednog slu?aja da ste jasno pomenuli da patite od zavisnosti od kockanja. Sve ?to je kazino dobio od vas je da ste imali problema sa igrom, ?to se mo?e smatrati tehni?kim pote?ko?ama. Jedini slu?aj gde ste to jasno spomenuli je iz razgovora sa ?askanjem u?ivo, koji ste podelili sa nama u svom odgovoru u ovoj temi 20. avgusta, a u ovom razgovoru ste napisali poruku pre nego ?to se stvarni operater u?ivo pridru?io sesiji. Razli?iti razgovori u?ivo funkcioni?u druga?ije, a mogu?e je da operater ne mo?e da vidi ?ta je napisano u prozoru za ?askanje pre nego ?to se pridru?i sesiji, ?to pretpostavljam da je ovde bio slu?aj.
Ipak, kazino se javio i tra?io od vas da dovr?ite proces samoisklju?enja, u vi?e navrata, ali ga niste zavr?ili. Kazina imaju pravila za procese samoisklju?enja koja se moraju po?tovati. U januaru 2023., nakon ?to ste poslali dokumente, od vas je zatra?eno da potvrdite trajanje samoisklju?enja, na ?ta niste odgovorili. I opet, u julu 2023., proces je zaustavljen jer niste nastavili sa zahtevima iz kazina. Ako ste uspe?no zavr?ili proces, a zatim je nalog ponovo otvoren, imali biste apsolutno pravo na povra?aj sredstava, ali tek nakon ?to uspe?no zavr?ite proces samoisklju?enja."
?ao mi je, ova tema nije ni o ?emu drugom.
Ostani dobro, molim te. S obzirom da je ovo va?a poslednja poseta, da li ste voljni da zatvorite svoj kazino nalog?
Hello,
I'm sorry to see you go, but I believe there is not much to say. You've already made your decision, and despite your errors in many areas, I value your efforts.
Just a reminder how it was with this specific complaint:
"Dear Gambler123,
The main issue here is that most of the communication you initiated was unnecessary, and only prolonged the whole process. Usually, one email sent to the correct email address, clearly stating the problem, is better than sending multiple emails to incorrect email addresses for such issues, and without clearly mentioning the problem, in this case - gambling addiction. From the multiple pieces of evidence you have sent, there was not a single instance of you clearly mentioning that you suffer from gambling addiction. All the casino got from you was that you had problems with the game, which could be taken as having technical difficulties. The only instance where you have clearly mentioned this was from the conversation with live chat, which you shared with us in your reply in this thread on the 20th of August, and in this conversation, you had written the message before an actual live operator had joined the session. Various live chats work differently, and it is possible that the operator can not see what is written in the chat window before he joins a session, which I suspect was the case here.
Nevertheless, the casino came forward and asked you to complete the self-exclusion process, on more occasions, but you did not finish it. The casinos have rules for self-exclusion processes, which need to be followed. In January of 2023, after you sent your documents, you were asked to confirm the duration of the self-exclusion, to which you did not respond. And again, in July of 2023, the process was stopped because you did not proceed with the requests from the casino. If you successfully completed the process, and then the account was reopened, you would be absolutely entitled to a refund, but only after you successfully finished the self-exclusion process."
I'm sorry, this subject is not about anything else.
Stay well, please. Given that this is your final visit, are you willing to have your Casino Account closed?
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