Hej,
Jag ?r ledsen att du g?r, men jag tror att det inte finns mycket att s?ga. Du har redan fattat ditt beslut, och trots dina fel p? m?nga omr?den uppskattar jag dina anstr?ngningar.
Bara en p?minnelse om hur det var med detta specifika klagom?l:
"K?ra Gambler123,
Huvudfr?gan h?r ?r att det mesta av kommunikationen du initierade var on?dig och bara f?rl?ngde hela processen. Vanligtvis ?r ett e-postmeddelande som skickas till r?tt e-postadress, som tydligt anger problemet, b?ttre ?n att skicka flera e-postmeddelanden till felaktiga e-postadresser f?r s?dana problem, och utan att tydligt n?mna problemet, i det h?r fallet - spelberoende. Av de m?nga bevis som du har skickat, fanns det inte ett enda fall d?r du tydligt n?mnde att du lider av spelberoende. Allt som casinot fick fr?n dig var att du hade problem med spelet, vilket kan anses ha tekniska problem. Det enda tillf?llet d?r du tydligt har n?mnt detta var fr?n konversationen med livechatt, som du delade med oss ??i ditt svar i den h?r tr?den den 20 augusti, och i denna konversation hade du skrivit meddelandet innan en faktisk live-operat?r hade anslutit sig till sessionen. Olika livechatt fungerar olika och det ?r m?jligt att operat?ren inte kan se vad som st?r i chattf?nstret innan han g?r med i en session, vilket jag misst?nker var fallet h?r.
?nd? kom kasinot fram och bad dig att slutf?ra sj?lvuteslutningsprocessen, vid fler tillf?llen, men du avslutade den inte. Kasinon har regler f?r sj?lvuteslutningsprocesser, som m?ste f?ljas. I januari 2023, efter att du skickat dina dokument, ombads du att bekr?fta varaktigheten av sj?lvuteslutningen, vilket du inte svarade p?. Och ?terigen, i juli 2023, stoppades processen eftersom du inte fortsatte med f?rfr?gningarna fr?n kasinot. Om du lyckades slutf?ra processen och sedan kontot ?ppnades igen, skulle du ha absolut r?tt till en ?terbetalning, men f?rst efter att du har slutf?rt sj?lvuteslutningsprocessen."
Jag ?r ledsen, det h?r ?mnet handlar inte om n?got annat.
Ha det bra, sn?lla. Med tanke p? att detta ?r ditt sista bes?k, ?r du villig att st?nga ditt kasinokonto?
Hello,
I'm sorry to see you go, but I believe there is not much to say. You've already made your decision, and despite your errors in many areas, I value your efforts.
Just a reminder how it was with this specific complaint:
"Dear Gambler123,
The main issue here is that most of the communication you initiated was unnecessary, and only prolonged the whole process. Usually, one email sent to the correct email address, clearly stating the problem, is better than sending multiple emails to incorrect email addresses for such issues, and without clearly mentioning the problem, in this case - gambling addiction. From the multiple pieces of evidence you have sent, there was not a single instance of you clearly mentioning that you suffer from gambling addiction. All the casino got from you was that you had problems with the game, which could be taken as having technical difficulties. The only instance where you have clearly mentioned this was from the conversation with live chat, which you shared with us in your reply in this thread on the 20th of August, and in this conversation, you had written the message before an actual live operator had joined the session. Various live chats work differently, and it is possible that the operator can not see what is written in the chat window before he joins a session, which I suspect was the case here.
Nevertheless, the casino came forward and asked you to complete the self-exclusion process, on more occasions, but you did not finish it. The casinos have rules for self-exclusion processes, which need to be followed. In January of 2023, after you sent your documents, you were asked to confirm the duration of the self-exclusion, to which you did not respond. And again, in July of 2023, the process was stopped because you did not proceed with the requests from the casino. If you successfully completed the process, and then the account was reopened, you would be absolutely entitled to a refund, but only after you successfully finished the self-exclusion process."
I'm sorry, this subject is not about anything else.
Stay well, please. Given that this is your final visit, are you willing to have your Casino Account closed?
Automatiskt ?versatt: