pre 2 meseci
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?to se ti?e finansija Falcora, oni imaju sestrinsku kompaniju pod nazivom Nucleus365. Oni su regulisani FCA, ali kontakt informacije su pogre?ne. Danas smo razgovarali sa kombijem iako ka?e da je Falcora finansirala transakciju preko Nucleus365. Podigao sam to u banci, oni vam odmah zatvore ra?un i ni?ta ne sti?ete. Ako neko ima ideju ?ta da radim molim vas da mi ka?ete. Banka je tako?e rekla da ne mogu ni da poku?am da povratim sredstva jer su oti?la na ra?un Falcora/nucleus365 na moje ime kada nikada nisam otvorio ra?un kod njih.
In regards to Falcora finance, they have a sister company called Nucleus365. They are fca regulated but there contact information is wrong. Spoke with the van today even though it says Falcora finance the transaction was through Nucleus365. I’ve raised it with the bank they just close your account immediately and you get nowhere. If anyone has any idea on what to do please let me know. The bank also said I cannot even try to recover the funds as it went to a Falcora/nucleus365 account in my name when I’ve never created an account with them.
Kojeg kazina/trgovca ste dobili preko kazina Santeda? Jo? uvek imam posla sa Goldenbet-om dok ?ekam drugog agenta FOS-a, trgovac je bio Nikotpf active veb limited, poku?ao je da kontaktira elegro ali su poricali da je to bio jedan od njihovih trgovaca
What casino/merchant was it you got through the Santeda casino? I'm still dealing with Goldenbet whilst waiting for a second FOS agent, merchant was Nikotpf active web limited, tried contacting elegro but they denied it was one of their merchants
Mogu li da pitam preko koje banke je ovo bilo?
May I ask which bank this was through?
Da li su vam rekli koja je adresa e-po?te povezana sa tim nalogom? Pod pretpostavkom da kladionica koristi na?e KIC informacije da bi podesila ove naloge koriste?i adresu e-po?te sa na?im imenom koju su postavili?
Did they tell you what email was associated with that account? Assuming the bookmaker uses our KYC information to set these accounts up using an email address with our name on that they set up?
Upravo sam malo kopao i prema Falcorasovim 'dokumentima potrebnim za postavljanje li?nog naloga' potrebno je slede?e. Poslao sam sve za verifikaciju kazina osim "verifikacije u?ivo" - snimak ekrana ispod. Ne znam da li ste ikada skenirali lice kada ste se prijavili u svoj kazino, ali znam da nisam, ovo bi moglo pomo?i va?em sporu.
Just done some digging and as per Falcoras 'documents required to set up personal account' it needs the following. I've submitted everything for casino verification apart from the 'live verification' bit - Screenshot below. I don't know if you ever did a face scan when signing up to your casino but I know I didn't this could aid your dispute.
Nije mi rekao ni?ta ?to je zaista zabrinjavaju?e, proverio sam svoju e-po?tu na kojoj sam otvorio nalog za kla?enje. Re?eno je da nije prona?en nalog, iskreno da su Nucleus365/falcora no?na mora.
Didn’t tell me anything which is really concerning, I checked my email that I opened the betting account on. It said no account found, honestly Nucleus365/falcora are a nightmare to get a hold of.
Da, poku?ao sam nekoliko puta, ali nisam imao sre?e. Tako?e, nigde ne stoji da su oboje u dosluhu. Svuda sam tra?io i pitao chatgpt da li ima traga da su povezani. Ja bih to ozna?io TSB-u.
Yeh I've tried a few times but had no luck. Also, it doesn't state anywhere that they're both in cahoots. I've looked everywhere and asked chatgpt if there's any trace of them being related. I'd flag that to TSB.
Da li je to bilo u vezi sa povra?ajem sredstava debitnom karticom ili potra?ivanjem bankovnog transfera?. Tako?e, kog datuma je va? zahtev podignut?
Was this in relation to a debit card chargeback, or a bank transfer claim?. Also, what date was your claim raised?
Banktransfer.
Ali sada nakon ?askanja sa njima oko 4,5 sata, oni ka?u da su otkazali slu?aj prema GDPR-u i protokolu bankarske industrije...
Banktransfer.
But now after chatting with them for about 4,5hours they say they have cancel the case according to GDPR and banking industry protocol.….
Bitebloom LTD zaista nema licencu, a ja se tako?e borim da dobijem povra?aj novca od njih. Tako?e ne mogu da stupim u kontakt sa njima. Imam sve detalje o kompaniji od Companies House, mo?ete ih proveriti na njihovoj veb stranici.
Mogu vam samo pomo?i u ovome, ?elim vam sre?u
Bytebloom LTD indeed has no license, and I am also fighting to get a refund from them. I also can’t get in touch with them. I have the full company details from Companies House, you can check them on their website.
I can only assist you with this, I wish you good luck
Hej, na kompanijskim ku?ama aktivni veb raspu?ten 2022. Jsut mi je ovo rekao banci i rekli su da su pokrenuli sporove da ?e se ?uti u roku od 7 godina
Hey, on company houses active web dissolved in 2022 I Jsut told me bank this and they said they have raised the disputes will hear back within 7 fays
Kako da odgovorim na ovu e-po?tu koju sam upravo dobio od Fresh-bet?
draga
Nadam se da ?e vas ova e-poruka dobro prona?i.
Javljamo vam se u vezi sa va?om nedavnom prepiskom u vezi sa va?im zahtevom za povra?aj sredstava.
Imajte na umu da ste registracijom naloga na na?oj veb stranici potvrdili da prihvatate na?e Odredbe i uslove i Politiku privatnosti, kao ?to je navedeno u ?lanu 1. Odredbi i uslova.
?tavi?e, u skladu sa na?im Uslovima i odredbama, posebno odeljkom ?Ko mo?e da igra", prihvatamo samo igra?e iz jurisdikcija u kojima je onlajn kockanje zakonski dozvoljeno. Isklju?iva je odgovornost igra?a da proveri i po?tuje zakone i propise o kockanju koji se primenjuju u njihovoj nadle?nosti pre nego ?to se upuste u igru na na?oj platformi.
Dodatno:
U potpunosti je odgovornost igra?a da obezbedi da u?e??e u igrama na mre?i ne kr?i nijedan primenljivi zakon.
Deponovanje stvarnih sredstava i kla?enje na pravi novac podle?u zakonskom okviru va?e zemlje, a po?tovanje takvih propisa je va?a isklju?iva odgovornost.
U nekim jurisdikcijama, kockanje na mre?i mo?e biti ograni?eno ili zabranjeno. Ako se ovo odnosi na va?u lokaciju, kori??enje va?e platne kartice za takve transakcije je neovla??eno. I dalje je odgovornost vlasnika kartice da bude upoznat sa relevantnim zakonima o kockanju u svojoj zemlji prebivali?ta.
?elimo da istaknemo da se sve transakcije na na?oj platformi sprovode u strogom skladu sa utvr?enim pravilima.
Imajte na umu da, po?to koristimo dobavlja?e pla?anja tre?ih strana, nemamo kontrolu ili informacije o specifi?nim deskriptorima koji se mogu pojaviti na va?im transakcijskim ra?unima.
?tavi?e, pogledajte na?u ?Smernicu refundiranja", koja jasno precizira da nadoknada nije dostupna ako su doti?ni novac, uklju?uju?i sve povezane bonuse, kori??en za pristup na?im Uslugama.
Ukoliko su vam potrebna dodatna poja?njenja ili pomo?, slobodno nas kontaktirajte.
—
srda?an pozdrav,
Agent za uskla?enost / Kira Carter
How do I respond to this email I just received from fresh-bet?
Dear
Hope this email finds you well.
We are reaching out regarding your recent correspondence concerning your refund request.
Please be advised that by registering an account on our website, you have confirmed your acceptance of our Terms & Conditions and Privacy Policy, as outlined in Article 1 of the Terms & Conditions.
Furthermore, in accordance with our Terms & Conditions, specifically the section "Who Can Play", we only accept players from jurisdictions where online gambling is legally permitted. It is the player's sole responsibility to verify and comply with the gambling laws and regulations applicable in their respective jurisdiction before engaging in gameplay on our platform.
Additionally:
It is entirely the player’s responsibility to ensure that participation in online gaming does not violate any applicable laws.
Depositing real funds and wagering for real money are subject to the legal framework of your country, and compliance with such regulations is your sole responsibility.
In some jurisdictions, online gambling may be restricted or prohibited. If this applies to your location, the use of your payment card for such transactions is unauthorized. It remains the cardholder’s responsibility to be aware of the relevant gambling laws in their country of residence.
We would like to underline that all transactions on our platform are carried out in strict conformity with established rules.
Please be advised that, because we use third-party payment providers, we have no control over or information about the specific descriptors that may appear on your transaction bills.
Furthermore, please refer to our "Refund Policy," which clearly specifies that reimbursements are not available if the monies in question, including any associated bonuses, were used to access our Services.
Should you require any further clarification or assistance, please do not hesitate to contact us.
—
Kind regards,
Compliance Agent / Kira Carter
Tako?e imam zlatnu opkladu i poku?avam da dobijem povra?aj novca od toga da su oboje deo Santeda International bv grupe. Ima li neko savet?
Also I have golden bet too trying to get refund from they are both part of the santeda international b.v group. Anyone any advice?
Samo ?elim da po?aljem e-po?tu da ne mogu da kopiraju i nalepe izlaz iz lol.
I just want to send an email that they cant copy and paste their way out of lol.
Oni koriste isti ?ablon za sve koji pitaju o transakcijama, dobio sam potpuno istu po?tu, ali iz razli?itih kazina.
?Nemamo kontrolu nad na?im tre?im licima ili ?ta ka?e va?a transakcija"
Pro?itao sam tu re?enicu toliko puta i jo? uvek nema smisla, samo ih nateraj da izgledaju krivi i oni to sami potvrde.
They use the same template for everyone asking about the transactions, i got the exact same mail but from different Casinos.
The "we dont have control of our third parties or what your transaction say"
I read that sentence so many times and it still dont make sense, just make them look guilty and they just confirms it themselves.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, pobolj?anje iskustva igra?a i po?ten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisklju?enja, koji ?e omogu?iti ranjivim igra?ima da blokiraju pristup svim mogu?nostima online kockanja.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ?ete biti preusmereni na stranicu kazina. Molimo sa?ekajte. Ako koristite softver za blokiranje oglasa, proverite pode?avanja.