Zdravo, hvala na poruci i ?to ste podelili svoje iskustvo.
U mom slu?aju, verujem da argument ?neta?nog MCC-a" ne bi funkcionisao jer Banko Santander ve? kategori?e ove transakcije kao kockanje. Pravi problem je ?to kazino (Wazamba) nije licenciran u ?paniji i zvani?no ga je blokirala ?panska vlada (DGOJ), tako da je ovde o?igledno ilegalan.
Tako?e, moja sredstva su i dalje zadr?ana u kazinu i vi?e im ne mogu pristupiti jer je veb-sajt blokiran u ?paniji. Uprkos svemu tome, banka je odbila moj zahtev, navode?i da su transakcije bile ?dobrovoljne".
Ose?am se prevarenim i maltretiranim jer ignori?u nezakonitu prirodu operatera u mojoj zemlji, kao i ?injenicu da sam legalno samoisklju?en iz kockanja od 2020. godine. Veoma je frustriraju?e ?to to nije uzeto u obzir.
Hvala jo? jednom na podr?ci — poma?e mi da znam da su i drugi pro?li kroz sli?ne situacije.
Hi there, thanks for your message and for sharing your experience.
In my case, I believe the "incorrect MCC" argument wouldn’t work because Banco Santander already categorizes these transactions as gambling. The real issue is that the casino (Wazamba) is not licensed in Spain and has been officially blocked by the Spanish government (DGOJ), so it’s clearly illegal here.
Also, my funds are still retained within the casino, and I can no longer access them because the website is blocked in Spain. Despite all this, the bank denied my claim, stating that the transactions were "voluntary".
I feel tricked and mistreated because they’re ignoring the illegal nature of the operator in my country, as well as the fact that I’ve been legally self-excluded from gambling since 2020. It’s extremely frustrating that this wasn’t taken into account.
Thanks again for the support — it helps to know others have been through similar situations.
Samo nastavi! Iznesi sve svoje poente. Ne znam ba? mnogo o ?panskim zakonima, ali nastavi da se bori?, nemoj odustati i iskoristiti sve ?to smatra? da nije ispravno.
Just keep at it really ! get all your points across I do not know too much about the Spanish laws though but keep fighting do not go away and exploit anything you find that is not right..
Hvala puno na ohrabrenju - zaista mi mnogo zna?i.
Svakako ?u nastaviti da insistiram i istica?u sve ?to nije u redu u na?inu na koji je ovo re?eno. ?ak i ako su zakoni u ?paniji druga?iji, sigurno znam da je ovaj operater ovde ilegalan, a ja sam legalno samoisklju?en od 2020. godine, ?to su trebali da po?tuju i kazino i banka.
Zapravo potra?ujem ukupno oko 17.000 evra, a imam mnogo zakona koji potkrepljuju moje tvrdnje, uklju?uju?i ?panski zakon o regulisanju kockanja i zakone o za?titi potro?a?a. Tako?e, prema politikama Masterkarda za re?avanje sporova, imam pravo da zahtevam povra?aj novca jer su ove transakcije bile nelegalne, a operater je bio nezakonit.
Poslu?a?u tvoj savet i ne?u odustati. Tako?e pa?ljivo pratim svaku gre?ku ili nedoslednost u njihovim odgovorima — sve ?to poma?e u ja?anju slu?aja.
Hvala na podr?ci!
Thanks so much for the encouragement — it really means a lot.
I will definitely keep pushing and highlighting everything that’s wrong with how this has been handled. Even if the laws in Spain are different, I know for sure that this operator is illegal here, and I’ve been legally self-excluded since 2020, which should’ve been respected by both the casino and the bank.
I’m actually claiming around €17,000 in total, and I have many laws that back up my case, including the Spanish Gambling Regulation Law and consumer protection laws. Also, according to Mastercard’s dispute policies, I have the right to claim a refund because these transactions were illegitimate and the operator was illegal.
I’ll take your advice and won’t back down. I’m also keeping a close eye on every mistake or inconsistency in their responses — anything that helps strengthen the case.
Appreciate the support!
Nema problema, da, tako se to radi, bori se, stvarno i ?elim ti sre?no!!
No problem yes that is how you do it fight really and wit best of luck !!
Nadam se da ste dobro. Hteo sam da pitam da li ste bili u Banci Santander kada ste imali problem i ako jeste, koliko novca ste uspeli da povratite od njih? Pored toga, mo?ete li podeliti koliko im je vremena trebalo da obrade povra?aj novca?
Trenutno sam u sli?noj situaciji i bilo kakav uvid iz va?eg iskustva bi mi bio veoma zahvalan.
Unapred hvala na pomo?i!
Srda?an pozdrav,
Danijel
I hope you’re doing well. I wanted to ask if you were also with Banco Santander when you experienced your issue, and if so, how much money you managed to recover from them? Additionally, could you share how long it took for them to process the refund?
I’m currently in a similar situation, and any insights from your experience would be greatly appreciated.
Thanks in advance for your help!
Best regards,
Daniel
Zdravo, nije bio Santander, ali su u?asni! Radio sam za njih pre mnogo godina i upravo sam otplatio dva kredita, traje dugo, dobijate pisma sa mesec dana zaka?njenja, a korisni?ka podr?ka je lo?a.
Hi there no it was not Santander but they are terrible ! I worked for them years ago and just paid off two loans it takes ages you get letters a month late and customer service is poor
Hvala na odgovoru! Cenim uvid. Mo?ete li podeliti koliko ste novca uspeli da povratite i koliko je vremena trebalo da se proces zavr?i? Zanima me koliko bi to moglo trajati u mom slu?aju.
Thanks for your reply! I appreciate the insight. Could you share how much money you managed to recover and how long it took for the process to be completed? I’m curious to know how long it might take in my case.
E000480 swipes.eu
Vratili su mi novac kada sam oti?ao direktno u roku od 24 sata.
Da li je neko pobedio protiv Terversa?! Potrebne su informacije o njima ako odgovore.
Da li vebmozaik tako?e vra?aju novac?
E000480 swipes.eu
refunded me when I went direct within 24hours.
anyone won against Terrvers?! Need information regarding them if they respond.
webmosaic do they also refund?
Tervers ne odgovara, pokrenu?u pitanje sa bankom slede?e nedelje.
Terrvers does not respond, I will raise the issue with the bank next week
Terrvers non risponde, settimana prossima sollevo la questione alla banca
Lakita, jesi li dobila neki odgovor?
Lakita, have you received any response?
Lakita hai ricevuto qualche risposta?
Da li bi mi neko mogao pomo?i oko toga ?ta da po?aljem imejlom u vezi sa ovim ?to sam primio/la? Podneo/la sam ?albu na osnovu toga ?to roba nije primljena. Trgovac je Cartflow Limited Nigeria, cartflowlimited.com zapravo preusmerava na Magic Red kada se pretra?uje. Bilo kakva pomo? bi bila veoma cenjena.
Would anyone be able to help me with what to email back regarding this I received? I have disputed based on goods not received. The merchant is Cartflow Limited Nigeria, cartflowlimited .com actually redirects to Magic Red when searched. Any help would be greatly appreciated.
Zdravo Danijele - mogu li da pitam koji trgovac se pojavljuje na tvom izvodu iz banke za Vazambu?
Hi Daniel - can I ask what merchant shows up on your bank statement for wazamba please?
Ljudima koji su dobili povra?aj novca putem Revolut-a, ?ta su rekli pre nego ?to ste dobili povra?aj novca i koliko dugo su nakon ?to su rekli da poku?avaju da vam vrate sredstva?
To the people who have had a revolut refund, what did they say before you got the refund and how long after saying that they are trying to return your funds?
Robi - mo?e? li mi re?i ta?no ?ta si naveo u formularima za ?albe u vezi sa bankom i kreditnom karticom?
Moji tra?e dokaz o tome ?ta sam naru?io i datume kada je roba trebalo da bude kod mene.
Postoji mnogo razli?itih pojedina?nih transakcija koje osporavam
sa Starling, Fluid, Lloyds i Capital One
TREVERS
TERORI
D-SVCL
DEZERLTD
RAIDRIAL
NIKOTPF*21MASTERY
Robbie - can you tell me exactly what you put on the bank and credit card dispute forms please
mine are asking for proof of what I ordered and dates the good should have been with me
there are lots of different individual transactions that I’m disputing
with Starling, Fluid, Lloyds and Capital one
TRRVERS
TERRVERS
D-SVCL
DESERLTD
RAIDRIAL
NIKOTPF*21MASTERY
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisklju?enja, koji ?e omogu?iti ranjivim igra?ima da blokiraju pristup svim mogu?nostima online kockanja.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
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