Natvest je odbio moju ?albu, gde su jednostavno odbili moj povra?aj sredstava (iako su tehni?ki pomenuli samo jedan od njih u svojim imejlovima o odbijanju).
Tada su rekli da su moji povra?aji sredstava prevarni ili da na to ukazuju, a ja sam jednostavno prestao jer sam bio previ?e upla?en da bilo ?ta u?inim povodom toga.
U mojoj ?albi su naveli da su trgovci prikrili svoj kod ako nisu koristili 7995, ali da to ne bi mogli da otkriju.
I da sam trebao prvo da podnesem dodatni dokaz da sam kontaktirao prodavce, ali me nikada nisu tra?ili da to uradim kada sam ih kontaktirao. A sada ka?u da, po?to je pro?lo vi?e od godinu dana, ne mogu ni?ta da uradim.
?eleo bih da im odgovorim pre nego ?to odem u FOS. Trgovci su o?igledno prekr?ili Mastercard kod, zar Natwest nije trebalo da uradi vi?e i da me zatra?i za vi?e informacija? Imate li neke predloge?
Natwest has rejected my complaint, where they just rejected my chargeback (although technically they only mentioned one of them in their rejection emails).
Back then they said my chargebacks were fradudelent or indicating it, and I just stopped as I was too scared to do anything about it.
They have in my complaint addressed that the merchants disguised their code if they didnt use 7995, but they wouldnt be able to detect that.
And that I should have submitted further proof of contacting the retailers first, but they never asked me to do this when I contacted them. And they are now saying as it's been over a year, I can't do anything.
I would like to respond to them, before I go to FOS. The merchants have obviously breached the mastercard code, shouldn't have Natwest done more and asked me for more information? Any suggestions here?
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