Hi, I made a withdrawal from this casino on the 31st of December we are now over 2 weeks waiting for my withdrawal money to be paid out and it’s still awaiting user request so it hasn’t even been looked at yet. Never had a problem being paid out from this casino before but now I am. My account is fully verified (verified KYC). I played with a bonus which wagering requirements were met too. I would like an explanation because there staff at the casino are un helpful. Please can you help. Thanks

laura

Dear Laura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have redeemed any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the holiday season and unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than it would typically.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It has been 14 days now. My account is fully verified and passed the KYC. I did get a bonus but that was fully wagered. No my withdrawal hasn’t been processed yet still awaiting user request. I had a withdrawal with them before Christmas and received it within 7 days so I can’t see why this one is taking longer. Many thanks laura.

Thank you very much, Laura, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Laura!

I will try my best to help you. I would like to ask 4 Crowns Casino to enter the discussion in order to resolve your issue.

Hello and thanks for bringing this to our attention. This player's withdrawal has been delayed unfortunately due to a very high volume of withdrawals our Finance department had to process after the holiday season. The withdrawal has been approved by our Finance department on the 17th of January and has been paid out on the 18th of January. The player should receive the funds within the next couple of days, depending on how fast the bank transfer will be. Wishing everyone a great day!

Normally with the bank transfer with this casino i receive my withdrawal the same day normally. I asked them in an email whether it was a swift transfer or a sepa transfer still waiting for a reply. I will give it a couple of days but I will be straight back on here if I haven’t received the winnings, I was reading a recent review with this casino and a woman never received her winnings and they said they had sent it that better not happen to me.

Hello Laura!

Thanks to the information provided by the casino, I sincerely hope that you will receive your winnings soon.

I will extend the timer by 7 days for you, so you can inform us about the situation.

Money Received now Thankyou. You can close the case thanks very much xxx

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.