I won some money and tried to withdraw ￡103.77. I tried to withdraw to my bank on 27th September. After 30 days I am still yet to receive it. I keep receiving a generic it is being reviewed by the financial team and you will receive an update when it is complete.

Dear stevenrichard, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation

• Have you made any successful withdrawals from this casino before?
• Have you accumulated your winnings using a casino bonus? 
• Please forward any relevant communication between you and the casino regarding this issue to [email protected] Alternatively, you may post the screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Tomas

I have never made a withdrawal from this site before. I accumulated my winnings through the sportsbook and casino (no bonus was taken or used)

Thanks for your response.

• Please forward any relevant communication between you and the casino regarding this issue to [email protected] 
• Alternatively, you may post the screenshots here.

Dear stevenrichard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

? I sent an email with transcripts. I've realised though as there's nothing much you can do as I've obviously been scammed. I'm just gonna request the deposit from my bank and see if I can get it back. Thank you for trying.

Thanks for your email. I apologize for the late response.

If you decide to request a chargeback of the deposits from your bank we cannot help you. It might also cause you issues in the future if you decide to play in online casinos.

Please let me know if you already asked your bank for a chargeback or whether you require our assistance in contacting the casino.

Dear stevenrichard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.