Hello dear Casino Guro team,

A few days ago I paid him 20 Euro at Casino GoSlotty via Trusty because it said (deposit, play no registration) jo I thought nice number I am playing a bit for fun so now there was a problem but I was after the deposit after an account asked but I don't have an account then I entered my email and confirmed, after a few minutes, also the verification email which was not verifiable! So now my request I've already written to the support but nothing came .. I actually just want my money back that's it ..

thank you for your help in advance

Hallo liebes Casino Guro Team,

vor einigen Tagen hab ich ihm Casino GoSlotty 20 Euro über Trusty eingezahlt weil da stand (einzahlen, spielen keine anmeldung) jo dachte ich mir nice Zahl ich ein und spiel bisschen aus Spa? so jetzt gabs ein Problem sondern ich wurde nach der Einzahlung nach einem Konto gefragt aber ich habe kein Konto dann gab ich meine email ein und best?tigte, nach paar min Kamm auch die Verifizierungs email die aber nicht verifizierbar war! So jetzt meine Bitte ich hab dem Support auch schon geschrieben kam aber nichts..ich will eigentlich nur mein Geld wieder thats it..

danke für eure Hilfe schonmal

Dear Helfhelfde,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting manual e-mail verification?

I believe we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hey thank you so the casino is called GoSlot, not GoSlotty, I tried everything but the confirmation email cannot be confirmed ... then I wrote to the casino and told them about my problem that I couldn't get into my account and that I couldn't access the money

then the casino sent me an email after 3 days with you still have 20 euros in your account if you ask? Yes, I know that, too, so I was not helped at all haha, no point I wrote to them that they should simply send it to the same account zrk and nothing came ...

definitely thanks for the help casino guru

Hey danke also das Casino hei?t GoSlot nicht GoSlotty ich habe alles ausprobiert aber die Best?tigungsemail ist nicht best?tigbar…,dann hab ich dem Casino geschrieben und denen mein Problem geschildert das ich nicht in mein Account rein komme und auf das Geld nicht drauf greifen kann

darauf hin hat mir das Casino eine email nach 3 Tagen geschickt mit sie haben noch 20 Euro auf dem Konto bei fragen fragen sie?? Ja das wei? ich auch also mir wurde garnicht geholfen haha garkein Sinn hab denen dann geschrieben das die das einfach auf das selbe Konto zrk schicken sollen da kam auch nichts…

auf jeden Fall lieben Dank für die Hilfe Casino guru

Thank you very much, Helfhelfde, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Helfhelfde,

I have reviewed your case and will now attempt to contact the casino. I will set the timer to 7 days.

I got an email from the support again but helpless again in vain I just want the money back ...

Ich hab jetzt wieder eine email bekommen vom Support aber wieder vergebens hilflos ich will mittlerweile einfach nur noch das Geld zurück…

A very good afternoon to you Helfhelfde,

Many thanks for your feedback, it is a pleasure to hear from you.

I would like to apologise, I was out of office which meant there was a delay in getting to your case. I have now looked into this matter, and I have requested that a member of our support team reaches out to you so we can resolve this issue.

We just need a few details from yourself, once we have these we will be able to get the refund processed and your funds on their way back to you.

Should you need anything else, or have any further issues, please reach out to our support team and mark the chat/email "F.A.O George" and I will do my utmost to assist.

Wishing you a wonderful afternoon ahead, I look forward to hearing from you soon.

Warm wishes,

George

Thank you George for your response.

Dear Helfhelfde,

Please keep us updated on the situation and let us know when you receive your refund.

I have sent my bank details and am waiting for the message that the money has been sent as soon as the money is there I will contact you again here

thank you ????

Ich habe meine Bank Daten abgeschickt und warte auf die Nachricht das, das Geld abgeschickt wurde sobald das Geld da ist melde ich mich nochmals hier

danke ????

Hello Helfhelfde,

Thank you for the update, we will wait to hear from you.

So my bank details have been arriving at the casino for almost a week, and in the email I got it said I should give my bank details then the money will be sent to you when I forwarded the bank details, it said we will direct you to the responsible office and since then I haven't heard from the casino ... ps I thought I was already at the delivery point

Also meine Bank Daten sind seit knapp ner Woche beim Casino angekommen, und in der Mail die ich bekommen hatte hie? es ich soll meine Bank Daten abgeben dann wird das Geld zrk geschickt als ich die Bankverbindung weiter geleitet habe hie? es wir leiten dich zur zust?ndigen Stelle und seit dem hab ich nichts mehr vom Casino geh?rt…ps ich dachte ich bin schon l?ngst bei der zustelligenstelle

Hello Helfhelfde,

It is quite common for payments to take a week or more to appear in your account, it may just need some more time.

Go Slot! Casino, can you confirm the payment has been processed?

Hello Helfhelfde,

Has there been any progress with your payment?

Dear Helfhelfde,

Could I ask you if you have received your payment? Please be advised, if we do not hear from you within the set time frame, the complaint will be rejected.

Sorry that I haven't contacted you yet. I had a bit of stress. I'll go to the bank tomorrow and get the copy of my online banking that is required in the email. I'll do it tomorrow and send it off then I'll get in touch again!

Sorry das ich mich noch nicht gemeldet habe hatte etwas Stress ich geh morgen zur Bank und hole die Kopie von meinem online Banking das wird n?mlich in der email verlangt das mach ich morgen und schick es ab dann melde ich mich nochmal !

Hello Helfhelfde,

Thanks for getting in touch. We will extend the timer and look forward to hearing from you.

Hello Helfhelfde,

Could I ask you if there have been any developments regarding your payment?

Dear Helfhelfde,

Could I ask you to provide an update on the status of your payment?

I would like to remind you that if we do not hear from you within the set time frame this complaint will be rejected.

Dear Helfhelfde,

While it seems that your issue may have been resolved, as we have had no confirmation from you we will now reject this complaint.

It can be reopened at any time.

As we have received an email from the player stating:

"I received the money yesterday"

the status of this complaint will now be changed to "resolved" in our system.

Dear Helfhelfde,

I'm glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.