Good afternoon, help get the money out. The first request was on 10/22, the last on 11/21, verification documents were sent, but I only hear promises, they cannot give an exact answer. I attach screenshots of correspondence, tired of waiting, only promises

Добрый день, помогите вывести деньги. Первый запрос был 22.10, последний 21.11, документы на верификацию отправлены, но слышу только обещания, точного ответа дать не могут. Прикрепляю скриншоты переписок, устал ждать, только обещания

Dear Zinelaabidin,

Thank you for contacting Casino Guru and letting us help you. After you sent your documents for the verification, did the casino confirm that the verification was complete? You also mentioned screenshots of your conversation with the casino, but we haven’t received any. Could you please try to upload them again? That would be very helpful.

Best regards,

Peter

Account verification passed and money to withdraw funds queued

Верификация аккаунта пройдена и деньги на вывод средств поставлены в очередь 

The problem is that they transfer responsibility, the financial department answers that contact the support service regarding the withdrawal of funds, and the support service is all-in-all a turn - contact the financial department

Проблема в том что они перебрасывают ответственность , финансовый отдел отвечает, что по поводу вывода средств обращайтесь в службу поддержки, а служба поддержки всевобуч очередь - обращайтесь в финансовый отдел 

Hi Zinelaabidin,

Thank you for the reply and screenshots. It's good to hear that your account verification passed. I contacted the casino myself and am expecting a response soon. You will be notified when the casino replies. 

Best regards,

Peter

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi Zinelaabidin,

I'm afraid, I won't be able to help you. We contacted the casino repeatedly but it failed to reply. Currently, there are several open complaints against the casino on our website. If they remain unanswered, we will close them as unresolved and it will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. I wish I was of more help.

Best regards,

Peter

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

The casino rep asked us to reopen the complaint but failed to reply to it. The status of the complaint will go back to ‘unresolved’ until we have a response from the casino.