Draga Kristina,
Hvala vam na brzom odgovoru. Razumem va? stav u vezi sa ograni?enim zemljama i povra?ajem sredstava. Me?utim, verujem da moj slu?aj zahteva dalju istragu zbog slede?ih ta?aka:
Nemarne dezinformacije: Iako priznajem da igra?i treba da provere uskla?enost sa jurisdikcijom, podr?ka Housebets-a je eksplicitno potvrdila 28. februara da mi je dozvoljeno da igram iz Portugala. Ovo predstavlja nemarnu dezinformaciju sa njihove strane, ?to direktno uti?e na moju odluku da deponujem i igram.
Ilegalni rad: Moja ?alba nije zasnovana samo na tome ?to sam iz zemlje sa ograni?enjem. Kada sam kontaktirao SRIJ u Portugalu, obave?ten sam da Housebets posluje ilegalno u zemlji. Ovo ?ini sve transakcije i igru neva?e?im i nezakonitim. Ovo nije samo pitanje ograni?ene zemlje, ve? ilegalne operacije.
Nema legitimnih dobitaka: Moja sredstva nisu konfiskovana nakon pobede. Zadr?ani su nakon ?to je moj nalog zabranjen nakon zahteva za povla?enje, neposredno nakon ?to sam ponovo pitao o legalnosti platforme. Platforma mi je omogu?ila da deponujem i igram vi?e od nedelju dana, dok nisam doveo u pitanje zakonitost, a zatim zabranio svoj nalog, zadr?avaju?i svoje depozite.
Housebets odgovor je la?an: Housebets tvrdi da je u vreme zabrane bilo nulto stanje. Ovo je neta?no, dostavio sam dokaze o depozitima, a zabrana se dogodila neposredno nakon ?to sam pitao o legalnosti platforme i zatra?io povla?enje.
Dakle, ovo nije tipi?an slu?aj da igra? iz ograni?ene zemlje gubi depozite. Ovo uklju?uje:
Eksplicitne dezinformacije od podr?ke Housebets-a.
Ku?ne opklade rade ilegalno u Portugalu.
Zabrana se de?ava neposredno nakon zahteva za povla?enje.
Ku?ne opklade daju la?ne informacije u svom odgovoru.
Pozivam vas da preispitate svoju po?etnu procenu i dodatno istra?ite ovo pitanje. Dao sam jasne dokaze o nemaru i nezakonitim aktivnostima Housebetsa.
Hvala vam na vremenu i pa?nji na ovom pitanju.
Dear Kristina,
Thank you for your prompt response. I understand your position regarding restricted countries and refunds. However, I believe my case warrants further investigation due to the following points:
Negligent Misinformation: While I acknowledge that players should verify jurisdictional compliance, Housebets support explicitly confirmed on February 28th that I was allowed to play from Portugal. This constitutes negligent misinformation on their part, directly influencing my decision to deposit and play.
Illegal Operation: My complaint is not solely based on being from a restricted country. Upon contacting SRIJ in Portugal, I was informed that Housebets is operating illegally within the country. This makes all transactions and gameplay void and illegal. This is not simply a matter of a restricted country, but of an illegal operation.
No Legitimate Winnings: My funds were not confiscated after winning. They were kept after my account was banned following a request for a withdrawal, directly after I asked again about the legality of the platform. The platform allowed me to deposit and play for over a week, until I questioned the legality, and then banned my account, keeping my deposits.
The housebets response is false: Housebets claims that there was a zero balance at the time of the ban. This is false, I have provided evidence of deposits, and the ban took place directly after I asked about the legality of the platform, and requested a withdrawal.
Therefore, this is not a typical case of a player from a restricted country losing deposits. This involves:
Explicit misinformation from Housebets support.
Housebets operating illegally in Portugal.
The ban happening directly after a withdrawal request.
Housebets providing false information in their response.
I urge you to reconsider your initial assessment and investigate this matter further. I have provided clear evidence of Housebets' negligence and illegal activities.
Thank you for your time and attention to this matter.
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