NaslovnaPritu?beHugo Casino - Igra?ki nalog je zatvoren bez obja?njenja.
Hugo Casino - Igra?ki nalog je zatvoren bez obja?njenja.
Automatski prevedeno:
Iznos:
??
Hugo Casino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Germany faced account deactivation after a failed verification attempt without a clear explanation from customer service. She expressed frustration over the lack of communication and believed she had not violated any terms, questioning the treatment of loyal customers. The Complaints Team intervened, leading to the casino reactivating her account after a manual review of her verification documents. However, she ultimately decided to close her account due to dissatisfaction with the casino's handling of the situation and expressed her negative opinion about the casino's reputation. The complaint was then closed as the player requested to delete her account with www.kpvfaw.com.
Igra?ica iz Nema?ke suo?ila se sa deaktivacijom naloga nakon neuspelog poku?aja verifikacije bez jasnog obja?njenja od strane korisni?ke slu?be. Izrazila je frustraciju zbog nedostatka komunikacije i verovala je da nije prekr?ila nikakve uslove, dovode?i u pitanje postupanje sa lojalnim kupcima. Tim za ?albe je intervenisao, ?to je dovelo do toga da kazino ponovo aktivira njen nalog nakon ru?nog pregleda njenih dokumenata za verifikaciju. Me?utim, ona je na kraju odlu?ila da zatvori svoj nalog zbog nezadovoljstva na?inom na koji je kazino postupao u situaciji i izrazila je svoje negativno mi?ljenje o reputaciji kazina. ?alba je potom zatvorena jer je igra?ica zahtevala da izbri?e svoj nalog kod www.kpvfaw.com.
Poku?ao/la sam da verifikujem svoj nalog, ali sistem ga je odbio. Savetovano mi je da kontaktiram korisni?ku podr?ku, a zatim je moj nalog jednostavno deaktiviran. U ?askanju u?ivo nisu mi naveli nikakve razloge, o?igledno je deaktiviran iz bezbednosnih razloga, ?ta to zna?i? Trebalo bi da ?ekam imejl, ali nikada ne?e sti?i, znam to jer sam pro?itao/la ?albe ovde i mnogi ljudi se ?ale da ovaj jadni kazino nikada ne odgovara. Nisam uradio/la ni?ta lo?e, mnogo sam uplatio/la u ovom kazinu i nikada nisam prekr?io/la nikakve uslove kori??enja, a sada samo ?ele da urade verifikaciju, ona biva odbijena i nalog je deaktiviran bez ikakvog razloga? Dakle, ovako se ovaj kazino odnosi prema dobro pla?aju?im i lojalnim kupcima?!
I tried to verify my account, but the system rejected it. I was advised to contact customer service, and then my account was simply deactivated. In live chat they didn't give me any reasons, apparently it was deactivated for security reasons, what does that mean? I'm supposed to wait for an email, but it will never come, I know that because I've read the complaints here and many people complain that this pathetic casino never replies. I haven't done anything wrong, I've deposited a lot at this casino and never violated any terms and conditions, and now they just want to do the verification, it gets rejected and the account is deactivated for no reason? So this is how this casino treats well-paying and loyal customers?!
Ich war dabei mein Konto zu verifizieren, dies wurde vom System abgelehnt und mir wurde empfohlen mich beim Kundendienst zu melden daraufhin wurde einfach mein Konto deaktiviert. Im Livechat nennt man mir keine Gründe, angeblich wurde es aus Sicherheitsgründen deaktiviert was soll das denn heissen? Ich soll auf eine Mail warten die wird aber nie kommen das wei? ich genau weil ich mir hier die Beschwerden durchgelesen habe und viele klagen darüber dass dieses erb?rmliche Casino nie antwortet. Ich habe nichts falsch gemacht, habe in diesem Casino sehr viel eingezahlt und nie gegen irgendwelche AGB Versto?en und nun will man einfach nur die Verifizierung durchführen, dies wird abgelehnt und das Konto wird grundlos deaktiviert? So behandelt dieses Casino also gut zahlende und treue Kunden?!
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ste imali problem sa procesom verifikacije naloga i njegovom naknadnom deaktivacijom.
Da bismo bolje razumeli va?u situaciju i pomogli vam da re?ite ovaj problem, molimo vas da odgovorite na slede?a pitanja:
Koje ta?ne informacije su vam tra?ene za verifikaciju naloga?
Mo?ete li opisati ta?nu poruku o gre?ci ili razlog koji je naveden kada je va?a verifikacija odbijena?
Da li ste dobili bilo kakvu komunikaciju od kazina nakon ?to je va? nalog deaktiviran?
Da li ste poku?ali ponovo da kontaktirate korisni?ku podr?ku nakon deaktivacije?
Koji metod ste koristili da kontaktirate korisni?ku slu?bu (?askanje u?ivo, imejl, telefon) i kakav je bio odgovor?
Pored toga, mo?ete li pojasniti iznos dobitaka ili sredstava koji su trenutno sporni? Navedena cifra deluje neobi?no visoko i ?elimo da osiguramo ta?nost u re?avanju va?eg slu?aja.
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Petronela
Dear Gehtdixhnixan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the account verification process and the subsequent deactivation of your account.
To better understand your situation and to assist you in resolving this issue, could you please provide answers to the following questions:
What specific information were you asked to provide for the account verification?
Can you describe the exact error message or reason given when your verification was rejected?
Did you receive any communication from the casino after your account was deactivated?
Have you tried reaching out to customer service again since the deactivation?
What method did you use to contact customer service (live chat, email, phone) and what was the response?
Additionally, could you please clarify the amount of winnings or funds that are currently in dispute? The figure mentioned seems unusually high, and we want to ensure accuracy in addressing your case.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Zdravo, nisu date nikakve informacije. Mo?ete se verifikovati na veb-sajtu. Uradio sam ovo sa paso?em, a zatim sam morao da napravim video selfi gde sam morao jednom da okrenem glavu u smeru kazaljke na satu. Nakon toga, pojavila se poruka o gre?ci, a kada sam poku?ao da kontaktiram podr?ku, iznenada sam bio odjavljen i nisam mogao ponovo da se prijavim.
Nisam dobio nikakvu poruku od kazina nakon deaktivacije.
Da, kontaktirao sam podr?ku nakon toga, ali kao ?to sam rekao, bezuspe?no. U ?askanju u?ivo mi nisu dali razlog, navodno iz bezbednosnih razloga, ali nema konkretnog razloga.
Kontaktirao sam korisni?ku slu?bu putem ?askanja u?ivo.
Danas sam dobio imejl od sistema za verifikaciju kazina. Moja fotografija je verovatno bila mutna, zbog ?ega je verifikacija odbijena. Imejl je sadr?ao link koji me je direktno vodio do sistema za verifikaciju. Zatim sam ponovo zavr?io verifikaciju i morao sam da ?ekam oko 2 minuta, nakon ?ega sam dobio potvrdu da je ovaj deo verifikacije uspe?no zavr?en. Me?utim, i dalje ne mogu da se prijavim u kazino. Prilo?io sam snimak ekrana. Tako?e sam registrovan u svakom od kazina provajdera. Od ovog incidenta u kazinu Hugo, iznenada sam deaktiviran u svim ostalim kazinima provajdera. Pitam se o ?emu se radi, jer, kao ?to sam rekao, nisam prekr?io nikakva pravila. Ne razumem za?to su mi dozvolili da uplatim stotine/hiljade evra, a zatim deaktiviram svoj nalog bez navo?enja razloga, to je sramota. Moraju postojati razlozi i ?elim da znam jer iz iskustva veoma dobro znam za?to se nalozi deaktiviraju i ako se moje sumnje ispostave ta?nim, svakako ?elim potpuni povra?aj mojih sredstava.
Hello, so no information was provided. You can verify yourself on the website. I did this with my passport, and then I had to go through a video selfie where I had to turn my head clockwise once. After that, an error message appeared, and when I tried to contact support, I was suddenly logged out and couldn't log in again.
I have not received any message from the casino after deactivation.
Yes, I contacted support afterwards, but as I said, without success. In the live chat they didn't give me a reason, supposedly for security reasons, but there is no concrete reason.
I contacted customer service via live chat.
Today I received an email from the casino's verification system. My photo was probably blurry, which is why the verification was rejected. The email contained a link that took me directly to the verification system. I then completed the verification again and had to wait about 2 minutes, then I received confirmation that this part of the verification had been successfully completed. However, I still cannot log in to the casino. I've attached a screenshot. I am also registered at every one of the provider's casinos. Since this incident at Hugo Casino, I have suddenly been deactivated at all of the provider's other casinos. I'm wondering what that's all about, because, as I said, I didn't break any rules. I don't understand why they let me deposit hundreds/thousands of euros and then deactivate my account without giving a reason, that's a disgrace. There must be reasons and I want to know because I know very well from experience why accounts are deactivated and if my suspicions turn out to be correct, I definitely want a full refund of my funds.
Hallo, also es wurden keine Angaben gemacht man kann ja über die Website selbst eine Verifizierung durchführen, dies tat ich mit Reisepass und dann musste ich eine Art Videoselfie durchlaufen wo ich meinen Kopf einmal im Uhrzeigersinn drehen musste. Danach kam eine Fehlermeldung und als ich den Support kontaktieren wollte wurde ich pl?tzlich abgemeldet und konnte mich nicht mehr einloggen.
Ich habe nach der Deaktivierung keinerlei Nachricht erhalten vom Casino.
Ja ich habe den Support danach kontaktiert, wie gesagt ohne Erfolg im Livechat nennt man mir keinen Grund angeblich aus Sicherheitsgründen das ist kein konkreter Grund.
Den Kundendienst habe ich über den Livechat kontaktiert.
Heute bekam ich eine Mail vom Verifizierungssystem des Casinos, mein Bild sei wohl unscharf gewesen daher wurde die Verifizierung abgelehnt. In der Mail war ein Link der mich direkt zum Verifizierungssystem weiterleitete, ich habe dann die Verifizierung erneut durchgeführt, musste etwa 2 Min warten dann kam die Best?tigung dass dieser Teil der Verifizierung erfolgreich abgeschlo?en sei. Im Casino einloggen kann ich mich allerdings immer noch nicht ich füge ein Screenshot bei. Im übrigen bin ich in jedem Casino des Anbieters registriert. Seit diesem Vorfall im Hugo Casino bin ich pl?tzlich in allen anderen Casinos des Anbieters ebenfalls deaktiviert ich frage mich was das soll denn wie gesagt, ich habe nicht gegen Regeln versto?en ich verstehe nicht, weshalb man mich über hunderte/tausende von Euros einzahlen l?sst und dann ohne Angabe von Gründen mein Konto deaktiviert das ist eine Frechheit. Es muss ja Gründe geben die will ich wissen denn ich wei? durch Erfahrung sehr gut warum man Konten deaktiviert und sollte sich meine Vermutung bewahrheiten, will ich definitiv eine komplette Rückerstattung meiner Gelder.
Dragi time, ?alba se mo?e zatvoriti. Hvala vam na podr?ci. ????
Odjednom, kada se pojavim sa pretnjom potpunim povra?ajem novca, kazino ponovo aktivira moj nalog. Dragi Casino Guru timu, mo?da bi trebalo da preispitate svoju reputaciju, jer ovaj neprofesionalni kazino nije ni bezbedan ni dobar! Ne razumem kako neko mo?e tako visoko oceniti kazino kada je apsolutno u?asan u svakom pogledu. Sada sam zatvorio svoj nalog jer, nakon ovog iskustva, vi?e ne verujem ovom kazinu. Glavno je da kazino u?iva izvanrednu reputaciju kod vas. ?to se mene ti?e, ?elim ovom kazinu koji je neljubazan prema mu?terijama i tretira svoje mu?terije kao prljav?tinu, apsolutno propast.
Dear team, the complaint can be closed. Thank you for your support. ????
Suddenly, when I come around with the threat of a full refund, the casino reactivates my account. Dear Casino Guru team, perhaps you should reconsider your reputation, because this unprofessional casino is neither safe nor good! I don't understand how anyone can rate a casino so highly when it is absolutely terrible in every respect. I have now closed my account because, after this experience, I no longer trust this casino. The main thing is that the casino enjoys an outstanding reputation from you. For my part, I wish this customer-unfriendly casino, which treats its customers like dirt, absolute ruin.
Liebes Team. Die Beschwerde kann geschlo?en werden vielen Dank für eure Unterstützung ????
Pl?tzlich, wenn ich mit der Drohung einer kompletten Rückerstattung um die Ecke komme, wird mein Konto wieder aktiviert vom Casino. Liebes Casino Guru Team, vielleicht solltet ihr eure Reputation nochmal überdenken denn dieses unprofessionelle Casino ist weder sicher, noch gut! Ich verstehe nicht, wie man so ein Casino so toll bewerten kann wenn es in jeder Hinsicht absolut miserabel ist?. Ich habe mein Konto da nun schlie?en lassen da ich nach dieser Erfahrung kein vertrauen mehr zu diesem Casino habe. Hauptsache das Casino genie?t von euch eine überragend gute Reputation. Ich für meinen Teil wünsche diesem Kundenunfreundlichen Casino dass seine Kunden wie Dreck behandelt den absoluten Untergang.
Hvala vam ?to ste podelili svoje povratne informacije.
Budite uvereni da nam nikada nije bila namera da vam prouzrokujemo neprijatnosti. Bezbednosne provere su standardna procedura na mnogim platformama kako bi se osigurala bezbednost i integritet svih naloga.
U va?em slu?aju, automatizovani sistem je ozna?io va? nalog za bezbednosnu proveru. Kao rezultat toga, na va? nalog su primenjena privremena ograni?enja dok na? Odeljenje za rizike ne pregleda stvar.
?im je njihovo radno vreme nastavljeno, va? slu?aj je ru?no procenjen, poslat vam je imejl u vezi sa potrebnim dokumentima za verifikaciju i va? nalog je ponovo aktiviran.
Razumemo da je ovo iskustvo moglo biti frustriraju?e i iskreno ?alimo zbog eventualnih problema.
Srda?an pozdrav,
Predstavnik kazina Hugo
Dear Gehtdixhnixan,
Thank you for sharing your feedback.
Please rest assured that it was never our intention to cause you inconvenience. Security checks are a standard procedure across many platforms to ensure the safety and integrity of all accounts.
In your case, it the automated system flagged your account for a security review. As a result, temporary restrictions were applied on your account until the matter could be reviewed by our Risk Department.
As soon as their working hours resumed, your case was manually assessed, an email was sent to you regarding the necessary documents for verification and your account was reactivated.
We understand that this experience may have been frustrating, and we truly regret any distress caused.
Zdravo predstavnici kazina Hugo. Mo?ete re?i ?ta god ?elite, ali to ne?e promeniti ?injenicu da je ovaj kazino lo? i da se prema svojim mu?terijama odnosi kao prema sme?u. Mo?ete hvaliti svoj kazino koliko god ?elite ili poku?avati da to objasnite, ali me nije briga. Kazino Hugo je u?asan, neprofesionalan i tretira one koji odr?avaju kazino u ?ivotu - naime, mu?terije koje dobro pla?aju - kao prema sme?u. To je moje iskustvo sa ovim kazinom, i tako su me tretirali. Mo?ete ulep?ati kazino svim lepim re?ima koje ?elite, ali on jeste i ostaje jadan kazino i ne preporu?ujem nikome da igra ovde.
Hello representatives from Hugo Casino. You can say whatever you want, but it won't change the fact that this casino is bad and treats its customers like dirt. You can praise your casino as much as you want or try to explain it, but I don't care. Hugo Casino is terrible, unprofessional, and treats those who keep a casino alive—namely, the high-paying customers—like dirt. That's my experience with this casino, and that's how I was treated. You can embellish the casino with all the nice words you want, but it is and remains a miserable casino, and I don't recommend anyone play here.
Hallo Vertreter vom Hugo Casino. Sie k?nnen sagen was sie wollen es wird nichts daran ?ndern dass dieses Casino schlecht ist und seine Kunden wie Dreck behandelt und da k?nnen Sie ihr Casino noch so sehr loben oder nach Erkl?rungen greifen das interessiert mich überhaupt nicht. Das Hugo Casino ist schrecklich, unprofessionell und behandelt die jenigen, die ein Casino überhaupt am Leben erhalten, n?mlich die gut zahlenden Kunden, wie Dreck. Das ist meine Erfahrung mit diesem casino und so wurde ich behandelt und da k?nnen Sie das Casino schmücken wie sie wollen mit sch?nen Worten, es ist und bleibt ein miserables Casino und ich empfehle niemandem hier zu spielen.
?eleli bismo da zatvorimo ovu ?albu jer vi?e nismo u mogu?nosti da nastavimo sa va?im slu?ajem. Prema va?em javnom zahtevu na na?em forumu, tra?ili ste da va? www.kpvfaw.com nalog bude izbrisan:
Kada korisnik zatra?i zatvaranje svog www.kpvfaw.com naloga, ne mo?emo da ponudimo dalju pomo? u vezi sa ?albama podnetim pod tim profilom.
?elimo vam sve najbolje i hvala vam ?to ste koristili na? Centar za re?avanje ?albi.
Srda?an pozdrav,
Petronela
?ef Centra za re?avanje ?albi
Kazino Guru
Dear Gehtdixhnixan,
Thank you for your updates.
We would like to respectfully close this complaint as we are no longer able to proceed with your case. According to your public request in our Forum, you have asked for your www.kpvfaw.com account to be deleted:
Once a user requests to have their www.kpvfaw.com account closed, we are unable to offer further assistance with complaints submitted under that profile.
We wish you all the best and thank you for having used our Complaint Resolution Center.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
