Dragi Craftispinner ,
Vi?e puta sam poku?avao da kontaktiram kazino, ali, na?alost, bezuspe?no. Bojim se, ne mo?e se mnogo uraditi bez saradnje sa njihove strane. Ozna?i?u ?albu ?nere?enom" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama moglo bi da pomogne da se promeni pristup kazina/njenog vlasnika. Ako predstavnik kazina odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
U me?uvremenu, preporu?ujem da se obratite nadle?nom organu za igre na sre?u – Antilephone NV (Kurakao) i da im podnesete ?albu ( [email protected] i/ili [email protected] ). Pre podno?enja ?albe, uverite se da ste dali sve potrebne informacije: svoje li?ne podatke, detalje o kazinu, podatke za prijavu u kazino, opis problema i prate?e priloge ako je potrebno. Imajte na umu da je to prili?no pasivno telo za izdavanje dozvola i mo?ete sa?ekati nekoliko nedelja na odgovor.
Pored toga, uop?te nisam mogao da pristupim veb lokaciji kazina. Zbog toga ?emo poku?ati da a?uriramo recenziju ovog kazina na na?oj veb stranici ?to je pre mogu?e, u narednim radnim danima.
Voleo bih da mogu biti od ve?e pomo?i. Iskreno se nadam da se vi?e ne?ete susresti sa ovakvim problemom.
U slu?aju da vam treba pomo? ili imate vesti od regulatora, kontaktirajte me na [email protected] .
Srda?an pozdrav,
Branislav, Kazino.Guru
Dear Craftyspinner,
I tried to contact the casino repeatedly but, unfortunately, without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's/its owner's approach. If the casino representative decides to react, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao), and submit a complaint to them ([email protected] and/or [email protected]). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed. Please note it is a rather passive licensing authority and you can wait several weeks for an answer.
In addition, I was not able to access the casino website at all. Therefore, we will try to update the review of this casino on our website as soon as possible, in the following business days.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
In case you need any help or have news from the regulator, please contact me at [email protected].
Best regards,
Branislav, www.kpvfaw.com
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