Dragi donrmfalcon,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog problema koji imate.
Da bismo bolje razumeli va?u situaciju, molimo vas da nam pru?ite malo vi?e informacija tako ?to ?ete odgovoriti na slede?a pitanja?
- Da li ste dobili potvrdu od kazina u kojoj se navodi da je uplata uspe?no poslata na va? ra?un? Ako jeste, da li sadr?i broj za pra?enje ili broj transakcije koji biste mogli da po?aljete svom dobavlja?u pla?anja radi istrage?
- Koji na?in pla?anja ste izabrali za zahtev za isplatu? Da li ste ranije koristili ovaj metod za isplatu dobitaka iz ovog kazina?
- Mo?ete li, molim vas, proslediti komunikaciju izme?u vas i kazina, posebno deo gde se transakcija pominje ili istica?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Veronika
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Jedini zvani?ni na?in na koji ?emo vas kontaktirati jeste putem ove platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albi.
Budite oprezni, a ako imate bilo kakvih nedoumica, obratite nam se direktno.
Dear donrmfalcon,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
To help us better understand your situation, could you please provide a bit more information by answering the following questions?
- Have you received any confirmation from the casino stating that the payment was successfully sent to your account? If so, does it contain any tracking number or transaction number you could send to your payment provider for investigation?
- Which payment method did you choose for your withdrawal request? Have you used this method to withdraw winnings from this casino before?
- Could you please forward the communication between you and the casino, particularly the part where the transaction is mentioned or highlighted?
I hope we’ll be able to help you resolve this matter as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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