Allegedly I violated bonus terms and conditions and the entire win of € 700 was removed.

Unfortunately, there is no way to understand this because, strangely enough, the entire game history was deleted.

Angeblich soll Ich gegen Bonusbedingungen beim Einsatz versto?en haben und der gesamte Gewinn von 700 € Gewinn wurde entfernt.

Leider gibt es auch keine M?glichkeit dieses nachzuvollziehen da komischerweise auch der gesamte Spieleverlauf gel?scht wurde.

Dear Maik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. In one of your attached screenshots the casino specified you broke the maximum bet of 30%. I have checked the bonus T&Cs (https://www.jellybeancasino.com/bonus-terms-conditions/), and this is what I found:

"Placing single bets equal to or greater than 30% of the value of the smallest bonus credited to the player account, prior to the total wager requirement for that balance having been met

Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared."

If you broke this rule, there is nothing we can do for you. However, you mentioned, that the casino deleted your game history, which we think is suspicious, as this was the only proof if you really breached the maximum bet or not. Before we move further with this case, could you specify which bonus you redeemed, please?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, thanks for the quick processing and answer.

According to the course of the game, I should have bet 20 euros.

I found the course of the game. I cannot / do not rule out that I made a mistake in the search by clicking on the wrong day or not taking over the previous day in the search.

Thank you again for your efforts.

Mfg Maik S *******

Hallo, vielen Dank für die schnelle Bearbeitung und Antwort.

Laut Spieleverlauf soll ich Eins?tze in H?he von 20 Euro get?tigt haben.

Den Spieleverlauf habe ich gefunden. Ich kann / will nicht ausschlie?en das mir bei der Suche ein Fehler unterlief indem ich einen falschen Tag angeklickt habe bzw. Den Vortag nicht mit in der Suche übernahm.

Vielen Dank noch einmal für Ihre Bemühungen.

Mfg Maik S*******

Maik, did you find out those bets that were over the allowed limit? Could you please post here some screen shots (or forward your game history to my email address [email protected])?

Hello Kristina,

Thank you for your response. I am enclosing the progress copies.

At African Fortune I can't really imagine the effort I made, but I can't rule it out. With bingo I have to admit that I wanted to see how much the stake would go. However, when I clicked max bet I did not expect the game to start automatically. Unfortunately that was my mistake.

Mfg Maik

Hallo Kristina,

Vielen Dank für Ihre Antwort. Anbei sende ich Ihnen die Verlaufskopien.

Bei African Fortune kann ich mir den Einsatz nicht wirklich vorstellen das ich diesen get?tigt habe aber ich kann es nicht ausschlie?en. Beim Bingo muss Ich zugeben das ich schauen wollte bis wie viel der Einsatz gehen würde. Allerdings mit dem klicken von max Bet Einsatz hatte ich nicht damit gerechnet das automatisch das Spiel startet. Also das war leider mein Fehler.

Mfg Maik

Thank you very much Maik for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. We cannot guarantee you a positive outcome with this one, but I wish you the best of luck.

Hi Maik,

I looked at your case and the screenshots. If the column on the left represents your bets, it does look like there are 4 bets of €20 each on African Fortune. If the maximum bet rule was breached, I'm afraid, there is not much that can be done.

Hello Peter, thank you for your answer and efforts. I'll be smarter next time.

All the best for you and your colleagues.

Hallo Peter, danke für Deine Antwort und die Bemühungen. Bin ich beim n?chsten Mal schlauer.

Alles gute für dich und deine Kollegen.

Hi Maik,

I wish I could be of more help. At the moment, I can only recommend you to always read and follow the Bonus T&Cs. I wish you all the best and better luck next time.

Best regards,

Peter