I won € 100 in mid-January 2021. All of my documents are there and my account is also verified. Only there is no payout. It is now 02/13/2021 and I have already sent 4 emails there, but no response.

When I write in live chat it always only says I pass it on.

My daughter feels the same way, only with her it is 250 €. But no matter what we do there is no reaction.

I think it's a cheek, there are small amounts and not tens of thousands. And we will certainly not be the only ones. I don't understand why such a casino is allowed to exist at all. Every other casino now pays out with real-time transfer. Or at most you wait 3 days. But not a month and then you still don't have it.

Ich habe mitte Januar 2021, 100€ gewonnen. Alle meine Dokumente sind vorhanden und mein Konto ist auch Verfiziert. Nur es kommt nicht zur Auszahlung. Mittlerweile haben wir den 13.02.2021 und ich habe schon 4 Emails dorthin geschickt, aber keine Reaktion.

Wenn ich im Live chat schreibe hei?t es immer nur Ich gebe es weiter.

Meiner Tochter geht es genau so nur bei ihr sind es 250€. Aber egal was wir machen es kommt keine Reaktion.

Ich finde es eine Frechheit, es sind kleine Betr?ge und keine zich 1000. Und wir werden mit Sicherheit nicht die einzigen sein. Warum darf so ein Casino überhaupt existieren das verstehe ich nicht. Jedes andere Casino zahlt milerweile mit Echtzeit überweisung aus. Oder im h?chstfall wartet man 3 Tage. Aber nicht ein Monat und dann hat man es immer noch nicht.

Dear Claudia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

that's exactly how it has been since Wichen, and nothing happens.

genau so steht es seit Wichen da, und nichts tut sich.

Thank you very much, Claudia, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good Morning!

I received this email from jokerino on February 15th, 2021, but nothing has happened so far.

Guten Morgen!

Am 15.02.2021 habe ich diese Email von jokerino bekommen, aber bis jetzt hat sich noch nichts getan.

Hello Claudia!

From now on, I will take care of your complaint.

Since you received aforementioned message from the casino, I would like to suggest, that we wait for a few days. It is possible that you will receive your withdrawal, if not, we will contact the casino and try our best to resolve this issue.

I will extend the timer for 7 days, in this time frame you will be able to inform us in case you'd receive your funds.

Hello Claudia!

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Hello unfortunately I still haven't received my payment.

But neither is it in my casino account.

Likewise, my daughter lost the same email money from the casino account, but received nothing

Mfg Claudia Klabunde

Hallo leider habe ich meine Zahlung immer noch nicht erhalten.

Aber sie steht auch nicht in meinem casino Konto.

Ebenso geht es meiner Tochter gleiche Email Geld aus dem casino Konto weg, aber nichts erhalten

Mfg Claudia Klabunde

I would like to ask Jokerino Casino to join this discussion in order to help us resolving the player's issue.

Yes, I'm there for.

Claudia

Ja, da bin ich auch für.

Claudia

Hello wanted to contact me again

Still nothing has happened

Neither with me nor with my daughter.

Lg Claudia

Hallo wollte mich nochmal melden

Es hat sich immer noch nichts getan

Weder bei mir noch bei meiner Tochter.

Lg Claudia

We would like to ask Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.