Zdravo Natalija,
Mo?ete li mi, molim vas, re?i na koje ste se igre fokusirali - slotove, kazino u?ivo, sportsko kla?enje itd.? - Ja sam se kladio samo na sport.
Da li ste pro?li verifikaciju pre nego ?to ste izgubili pristup nalogu? - Ne, ni mene nikada nisu pitali.
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa? - Nikada nisam uzeo nikakav bonus.
Koji su konkretni razlozi navedeni za zatvaranje va?eg naloga? Prilo?i?u celu e-po?tu:
Zdravo!
Pi?em vam u vezi sa zatvaranjem va?eg naloga. Na?alost, moramo da obustavimo saradnju sa vama zbog kr?enja na?ih Uslova kori??enja i slede?ih pravila:
D?astbit ima strogu politiku protiv prevara. Ako SkyGrow Group Limitada ima osnovane osnove da veruje da je Korisnik u?estvovao u ili je bio povezan sa bilo kojim oblikom prevarne aktivnosti (na osnovu praksi za spre?avanje prevara, varanja i otkrivanje dosluha koje koristi SkyGrow Group Limitada, kao i njeni partneri za igre na sre?u i drugi dobavlja?i, a koje se uobi?ajeno koriste u industriji kockanja i igara na sre?u), uklju?uju?i, ali ne ograni?avaju?i se na:
u?e??e u bilo kojoj vrsti dosluha sa drugim Korisnicima;
razvoj strategija usmerenih na dobijanje nepravednih dobitaka;
prevarne radnje protiv kompanije SkyGrow Group Limitada ili njenih (partnera ili) dobavlja?a usluga pla?anja;
kori??enje nepravednih spoljnih faktora ili uticaja (op?te poznato kao varanje);
U slu?aju otkrivanja jedne ili vi?e takvih radnji od strane Korisnika ili drugih sli?nih radnji, Justbit zadr?ava pravo da otka?e korisni?ki nalog i obustavi sve isplate Korisniku. Ova odluka je po sopstvenom naho?enju Justbit-a i Korisnik ne?e biti obave?ten niti obave?ten o razlozima takvih radnji. Justbit tako?e zadr?ava pravo da obavesti regulatorna tela nadle?nosti Korisnika o takvim prevarnim radnjama koje je izvr?io Korisnik.
Ovo su mi rekli^, ?to je jednostavno izmi?ljena glupost, ne uspevaju dalje da razgovaraju sa mnom i daju informacije ili dokaze, ?to mi je ?ao. U ovom slu?aju sam odjavljen skoro trenutno nakon ?to sam pitao ?askanje u?ivo koliko obi?no traje isplata, a zatim, kada sam poku?ao ponovo da se prijavim, nije mi to dozvolilo. Onda sam pitao ?askanje i re?eno mi je da kontaktiram podr?ku gde sam dobio gore navedenu e-po?tu. Nadam se da mo?emo zajedno da ovo prodamo. -R Tako?e vredi napomenuti da sam ranije ovde ispla?ivao novac bez problema, a onda sam odjednom, kada sam osvojio vi?e novca, ?prekr?io uslove kori??enja usluge lol".
Hi Natalia,
Could you please advise which games you focused on - slots, live casino, sports betting, etc.? - I was betting on Sports only.
Did you pass the verification before you lost access to the account? - No, I was never asked too.
Did you accumulate your winnings with or without an active bonus? -I never took any bonus.
What specific reasons were given for your account closure? I will attach the entire email:
Hello!
I’m writing you regarding your account closure. Alas, we have to suspend our cooperation with you due to a violation of our Terms of use and following rules:
Justbit has a strict anti-fraud policy. If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:
participating in any type of collusion with other Users;
development of strategies aimed at obtaining unfair winnings;
fraudulent actions against SkyGrow Group Limitada or its (partners or) payment providers;
using unfair external factors or influences (commonly known as cheating);
In case of reveal one or several such actions on the part of the User or other similar actions, Justbit reserves the right to cancel the user account and suspend all payouts to the User. This decision is at sole discretion of Justbit and the User will not be notified or informed of the reasons of such actions. Justbit also reserves the right to inform the regulatory bodies of the User’s jurisdiction of such fraudulent actions performed by the User.
This is what they said to me^, which is just made up nonsense, they fail to talk to me further and provide and information or proof which is sad to me, on this instance I was logged out almost instantly after asking the live chat how long withdraws take normally, then upon trying to log back in it did not allow me too, then I asked chat and was told to contact support where I received the email above. Hopefully we can work together to sold this. -R Its also worth noting that I had withdrawn before here with no issue and then suddenly once I won more money I "broke terms of service lol".
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