Hej Natalia,
Kan du v?nligen ange vilka spel du fokuserade p? - slots, live casino, sportspel, etc.? - Jag satsade bara p? sport.
Klarade du verifieringen innan du f?rlorade ?tkomsten till kontot? - Nej, jag blev aldrig tillfr?gad heller.
Samlade du dina vinster med eller utan en aktiv bonus? - Jag tog aldrig n?gon bonus.
Vilka specifika sk?l angavs f?r att ni st?ngde ert konto? Jag bifogar hela e-postmeddelandet:
Hej!
Jag skriver till dig ang?ende st?ngningen av ditt konto. Tyv?rr m?ste vi avbryta v?rt samarbete med dig p? grund av ett brott mot v?ra anv?ndarvillkor och f?ljande regler:
Justbit har en strikt policy mot bedr?gerier. Om SkyGrow Group Limitedada har rimliga sk?l att tro att anv?ndaren har deltagit i eller varit kopplad till n?gon form av bedr?glig verksamhet (baserat p? bedr?geribek?mpning, fuskbek?mpning och detektering av samverkan som anv?nds av SkyGrow Group Limitada samt dess spelpartners och andra leverant?rer som vanligtvis anv?nds inom spel- och spelbranschen) inklusive, men inte begr?nsat till:
delta i n?gon form av samverkan med andra anv?ndare;
utveckling av strategier som syftar till att erh?lla or?ttvisa vinster;
bedr?gliga ?tg?rder mot SkyGrow Group Limitedada eller dess (partners eller) betalningsleverant?rer;
anv?ndande av or?ttvisa externa faktorer eller influenser (allm?nt k?nt som fusk);
Om en eller flera s?dana handlingar fr?n anv?ndarens sida eller andra liknande handlingar avsl?jas, f?rbeh?ller sig Justbit r?tten att avsluta anv?ndarkontot och avbryta alla utbetalningar till anv?ndaren. Detta beslut fattas efter Justbits eget gottfinnande och anv?ndaren kommer inte att meddelas eller informeras om orsakerna till s?dana handlingar. Justbit f?rbeh?ller sig ocks? r?tten att informera tillsynsmyndigheterna inom anv?ndarens jurisdiktion om s?dana bedr?gliga handlingar som utf?rts av anv?ndaren.
Det h?r ?r vad de sa till mig^, vilket bara ?r p?hittat nonsens, de misslyckas med att prata med mig ytterligare och ge mig information eller bevis vilket ?r sorgligt f?r mig. I det h?r fallet loggades jag ut n?stan direkt efter att jag fr?gat livechatten hur l?ng tid uttag normalt tar, sedan n?r jag f?rs?kte logga in igen till?ts jag inte det heller. Sedan fr?gade jag chatten och blev ombedd att kontakta supporten d?r jag fick mejlet ovan. F?rhoppningsvis kan vi samarbeta f?r att s?lja detta. -R Det ?r ocks? v?rt att notera att jag hade gjort uttag tidigare h?r utan problem och sedan pl?tsligt n?r jag vann mer pengar "br?t jag mot anv?ndarvillkoren lol".
Hi Natalia,
Could you please advise which games you focused on - slots, live casino, sports betting, etc.? - I was betting on Sports only.
Did you pass the verification before you lost access to the account? - No, I was never asked too.
Did you accumulate your winnings with or without an active bonus? -I never took any bonus.
What specific reasons were given for your account closure? I will attach the entire email:
Hello!
I’m writing you regarding your account closure. Alas, we have to suspend our cooperation with you due to a violation of our Terms of use and following rules:
Justbit has a strict anti-fraud policy. If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:
participating in any type of collusion with other Users;
development of strategies aimed at obtaining unfair winnings;
fraudulent actions against SkyGrow Group Limitada or its (partners or) payment providers;
using unfair external factors or influences (commonly known as cheating);
In case of reveal one or several such actions on the part of the User or other similar actions, Justbit reserves the right to cancel the user account and suspend all payouts to the User. This decision is at sole discretion of Justbit and the User will not be notified or informed of the reasons of such actions. Justbit also reserves the right to inform the regulatory bodies of the User’s jurisdiction of such fraudulent actions performed by the User.
This is what they said to me^, which is just made up nonsense, they fail to talk to me further and provide and information or proof which is sad to me, on this instance I was logged out almost instantly after asking the live chat how long withdraws take normally, then upon trying to log back in it did not allow me too, then I asked chat and was told to contact support where I received the email above. Hopefully we can work together to sold this. -R Its also worth noting that I had withdrawn before here with no issue and then suddenly once I won more money I "broke terms of service lol".
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