I attempted a single deposit of €1,000 on Kokobet, but nothing showed on my balance. I retried two more times, thinking the transaction failed. Days later, I found out all three deposits were processed — €3,000 total. 

I contacted support immediately and explained everything, they closed my account with 3000 euro’s on it immediately. This is pure robbery. They can close your account and take the money. After 14 days I still haven't received a reply. I haven't played with the money at all, and I am in a difficult financial situation.

I’m simply asking for acknowledgment and a fair resolution. Please help resolve this as soon as possible. i will delete this post when I got my money back.

Dear Kasra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, we would appreciate it if you could provide more details by answering the following questions:

• Have you made any successful deposits into this casino before?
• Am I correct in understanding that you did not place any bets with the €3,000 you deposited at all, and the entire balance is still intact in your account?
• Has the casino informed you what will happen to your balance when your account is closed? Has your account been closed permanently, or only temporarily suspended?
• Please forward me the email you received from the casino after your account was closed at [email protected].

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Veronika,

Thank you for your message and for taking the time to review my case.

Here are my answers to your questions:

Have you made any successful deposits into this casino before?

No, this was my first time depositing on Kokobet.

Did you place any bets with the €3,000 you deposited?

No, I did not place any bets at all. The entire balance remained untouched in my account. I never intended to deposit €3,000 — I only meant to deposit €1,000, but due to a delay in the balance update, I attempted the transaction multiple times. All three were processed two days later, resulting in the full €3,000 being taken from my bank account.

Did the casino inform you what will happen to your balance?

They said that my account would be closed and that the support team would respond to my email within 14 days. They did not clearly say what would happen to the balance.

Was your account closed permanently or temporarily suspended?

As far as I understand, it has been permanently closed, but I did not receive a clear explanation. It is their policy?

Please forward me the email you received from the casino after your account was closed at [email protected].

I did send you everything via mail. BTW I am from the Netherlands.

Thank you again for your support. I truly hope this can be resolved fairly.

Kind regards,

Kasra

Thank you very much, Kasra, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Kasra,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Casino Representative,

Could you please explain the user's situation in more detail?

Can you provide us with suggestions on how to address the situation under all the given circumstances, and the fact that the user did not use any funds from the deposits in question to play at the casino?

If needed or it suits you better, feel free to send the necessary details, suggestions, and supporting evidence to my email address ([email protected]).

Thank you.