Pozdrav,
Vidimo da je korisnik prijavio probleme sa aktivacijom pobolj?anog koda za bonus ponude dobrodo?lice na?oj korisni?koj podr?ci u?ivo ?askanju 13. decembra.
Napravljena je eskalacija, koja je ubrzo obra?ena, sa ovom ponudom od "100% do $400 + 250 Book of Dead Spins" ru?no dodata na ra?un igra?a.
Na?alost, bilo je dodatnih problema za igra?a, po?to nisu mogli da koriste token za 250 ekstraspinova, ?to su prijavili korisni?koj podr?ci tako?e 13. decembra, gde je ponovo do?lo do eskalacije.
Slede?eg dana ujutru 14. decembra eskalacija je obra?ena i token za 250 ekstra spinova je zamenjen tokenom za 250 besplatnih okretaja. Igra? je obave?ten putem e-po?te u 09:36 da je token zamenjen, ali ne mo?emo da na?emo da je ovaj zamenski token za 250 besplatnih okretaja ikada bio aktiviran, a na kraju je istekao 21. decembra jer nije bio aktiviran u roku 7 dana.
Nismo imali nikakvu komunikaciju od igra?a od jutra 14. decembra, gde smo obavestili da su ekstraspinovi zamenjeni.
Pretpostavljamo da je igra? mo?da propustio na?u e-po?tu ujutru 14. decembra, pa se stoga nije prijavio na svoj nalog ili se obratio na?oj podr?ci da bi se pozabavili ovim pitanjem.
Da bismo ovo re?ili, voljni smo da dodamo novi token od 250 besplatnih okretaja na nalog igra?a. S tim u vezi, tako?e smo voljni da ponovo omogu?imo bonus na depozit od 100% do 400 dolara, koji izgleda da je igra? izgubio tokom ovog incidenta, ali moramo da obavestimo da se ovaj bonus na depozit mo?e samo ponovo omogu?iti nakon aktivacije tokena za besplatne spinove, zbog sukoba bonusa izazvanog time ?to je token morao biti zamenjen.
Da li je ovo zadovoljavaju?e re?enje za gospo?u Dianetingu?
Srda?an pozdrav.
Team Videoslots.
Hello there,
We see that the user reported issues with activation of enhanced welcome bonus offer code, to our customer support live chat on the 13th of December.
An escalation was made, which was processed shortly after, with this offer of "100% up to $ 400 + 250 Book of Dead Spins" being manually added to the player's account.
There were unfortunately further issues for the player, as they were not able to use the token for 250 extraspins, which they reported to the customer support also on the 13th of December, where an escalation was again raised.
The following day in the morning of the 14th of December the escalation was processed and the token for 250 extraspins was replaced to a token for 250 freespins. The player was advised via e-mail at 09:36 that the token had been replaced, but we cannot find that this replacement token for 250 freespins was ever activated, and it ended up expiring on the 21st of December due to not being activated within 7 days.
We've not had any communications from the player since the morning of the 14th of December, where we advised that the extraspins had been replaced.
We assume that the player may have missed our e-mail the morning of the 14th of December, and therefore not logged into their account or reach out to our support to follow up on this matter.
To resolve this, we are willing to add a new 250 freespins token to the player's account. In this regard, we are also willing to re-enable the 100% up to $ 400 deposit bonus, which seems to have been forfeit by the player during this incident, but we must advise, that this deposit bonus may only be re-enabled after the activation of the freespins token, due to bonus conflict caused by the token having to be replaced.
Is this a satisfactory solution for Mrs. dianetinga?
Kind regards.
Team Videoslots.
Automatski prevedeno:
Ovo je bio jedini imejl koji sam uspeo da prona?em od 14. decembra, a koji je bio preko ?askanja osim njih '' kako smo pro?li u razgovoru za ?askanje'' 
a ja sam odgovorio da token od 250 besplatnih okretaja jo? uvek ne radi kao ?to mo?ete pro?itati u ovom tekstu. U svakom slu?aju, da, ako ?e mi dati moj token i nadam se da ?e ovaj put funkcionisati, a ne satima i satima tekstova koji ne re?avaju problem, onda bih svakako bio sre?an da ih imam.
