Hej d?r,
Vi ser att anv?ndaren rapporterade problem med aktivering av f?rb?ttrad v?lkomstbonus erbjudandekod, till v?r kundsupport livechatt den 13 december.
En eskalering gjordes, som bearbetades kort efter, med detta erbjudande om "100% upp till $400 + 250 Book of Dead Spins" som manuellt lades till spelarens konto.
Det fanns tyv?rr ytterligare problem f?r spelaren, eftersom de inte kunde anv?nda token f?r 250 extraspins, vilket de rapporterade till kundsupporten ?ven den 13:e december, d?r en eskalering ?terigen togs upp.
F?ljande dag p? morgonen den 14 december bearbetades eskaleringen och token f?r 250 extrasnurr byttes ut mot en token f?r 250 freespins. Spelaren informerades via e-post kl. 09:36 att tokenen hade ersatts, men vi kan inte hitta att denna ers?ttningstoken f?r 250 freespins n?gonsin har aktiverats, och den slutade med att f?rfalla den 21 december p? grund av att den inte aktiverades inom 7 dagar.
Vi har inte haft n?gon kommunikation fr?n spelaren sedan morgonen den 14 december, d?r vi meddelade att extraspinnen hade ersatts.
Vi antar att spelaren kan ha missat v?rt e-postmeddelande p? morgonen den 14 december och d?rf?r inte loggat in p? sitt konto eller kontaktat v?r support f?r att f?lja upp detta ?rende.
F?r att l?sa detta ?r vi villiga att l?gga till en ny 250 freespins-token till spelarens konto. I detta avseende ?r vi ocks? villiga att ?teraktivera ins?ttningsbonusen p? 100 % upp till 400 $, som verkar ha f?rverkats av spelaren under denna incident, men vi m?ste meddela att denna ins?ttningsbonus endast kan ?teraktiveras efter aktiveringen av freespins-token, p? grund av bonuskonflikt orsakad av att token m?ste bytas ut.
?r detta en tillfredsst?llande l?sning f?r fru dianetinga?
V?nliga H?lsningar.
Team Videoslots.
Hello there,
We see that the user reported issues with activation of enhanced welcome bonus offer code, to our customer support live chat on the 13th of December.
An escalation was made, which was processed shortly after, with this offer of "100% up to $ 400 + 250 Book of Dead Spins" being manually added to the player's account.
There were unfortunately further issues for the player, as they were not able to use the token for 250 extraspins, which they reported to the customer support also on the 13th of December, where an escalation was again raised.
The following day in the morning of the 14th of December the escalation was processed and the token for 250 extraspins was replaced to a token for 250 freespins. The player was advised via e-mail at 09:36 that the token had been replaced, but we cannot find that this replacement token for 250 freespins was ever activated, and it ended up expiring on the 21st of December due to not being activated within 7 days.
We've not had any communications from the player since the morning of the 14th of December, where we advised that the extraspins had been replaced.
We assume that the player may have missed our e-mail the morning of the 14th of December, and therefore not logged into their account or reach out to our support to follow up on this matter.
To resolve this, we are willing to add a new 250 freespins token to the player's account. In this regard, we are also willing to re-enable the 100% up to $ 400 deposit bonus, which seems to have been forfeit by the player during this incident, but we must advise, that this deposit bonus may only be re-enabled after the activation of the freespins token, due to bonus conflict caused by the token having to be replaced.
Is this a satisfactory solution for Mrs. dianetinga?
Kind regards.
Team Videoslots.
Automatiskt ?versatt:
Detta var det enda e-postmeddelandet jag kunde hitta fr?n den 14 december, som var via chatt annat sedan de'' hur gjorde vi i chattkonversationen'' 
och jag svarade att 250 gratissnurr-token fortfarande inte fungerade som du kan l?sa i den h?r texten. Hur som helst ja, om de ska ge mig min token och jag hoppas att det fungerar den h?r g?ngen och inte timmar och timmar av sms som inte l?ser problemet, s? visst, jag skulle g?rna ha dem.
