NaslovnaPritu?beMr Big Wins Casino - Nalog igra?a je suspendovan nakon odlo?enog povla?enja.
Mr Big Wins Casino - Nalog igra?a je suspendovan nakon odlo?enog povla?enja.
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Mr Big Wins Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from the United Kingdom had her account suspended after experiencing delayed withdrawals and was unable to access live chat. She received an email citing misuse of the website as the reason but believed it was due to her large balance. She sought her withdrawal money. The Complaints Team informed her that the casino had failed to provide requested evidence and answers within the given timeframe, leading to the complaint being marked as 'unresolved.' The team emphasized the lack of a valid license for the casino and the absence of a gaming authority to address the issue, suggesting that the unresolved status might impact the casino's rating.
Igra?ici iz Ujedinjenog Kraljevstva je suspendovan nalog nakon ?to je do?iveo odlo?eno povla?enje i nije mogla da pristupi ?askanju u?ivo. Dobila je e-poruku u kojoj je kao razlog navela zloupotrebu veb stranice, ali je verovala da je to zbog njenog velikog bilansa. Tra?ila je svoj novac za povla?enje. Tim za ?albe ju je obavestio da kazino nije dostavio tra?ene dokaze i odgovore u datom roku, ?to je dovelo do toga da je ?alba ozna?ena kao ?nere?ena“. Tim je naglasio nedostatak va?e?e licence za kazino i odsustvo organa za igre na sre?u koji bi se bavio ovim problemom, sugeri?u?i da bi nere?en status mogao uticati na rejting kazina.
Tako sam uznemiren zbog ovoga. Kona?no sam pomislio da ?u prona?i dobar kazino za igranje na duge staze. Osvojio sam mnogo ovde i onda saznam da su isplate bile jednom nedeljno, ali sam ostao pri njima.
Moja poslednja 2 povla?enja su odlo?ena, ali ?askanje u?ivo je uvek poku?avalo da pomogne. Danas na svoje iznena?enje saznajem da je moj nalog suspendovan. ?askanje u?ivo je tako?e sada blokirano. Poslali su mi e-po?tu u kojoj je pisalo ?U skladu sa odeljkom 6.3 na?ih uslova i odredbi, koji ka?e
da zloupotreba veb stranice ili njenog softvera mo?e dovesti do zatvaranja
i/ili blokiranje naloga na ?ekanju za re?avanje, trenutno smo
detaljno pregledaju?i ovo pitanje. Budite sigurni da ?emo ovo uzeti
stvari ozbiljno i imaju za cilj da ih tretiraju transparentno i pravi?no."
Ovo nije 100 posto ta?no, samo zato ?to imam veliki balans, mislim da se sada opravdavaju. ?elim svoj novac za povla?enje onda oni mogu da rade ?ta ?ele sa mojim ra?unom.
I'm so upset about this. I finally thought i find a good casino to play with long term. I won alot here and then I find out withdrawals were once a week but I stuck with them.
My last 2 withdrawals were delayed but live chat always tried to help. Today to my surprise i find out my account is suspended. Live chat also blocked now. They sent me an email saying "In accordance with Section 6.3 of our terms and conditions, which states
that misuse of the website or its software may result in the closure
and/or blocking of an account pending resolution, we are currently
reviewing this matter thoroughly. Please rest assured that we take these
matters seriously and aim to handle them with transparency and fairness."
This is 100 percent not accurate it's just because I have a large balance I think they making excuses now. I want my withdrawal money then they can do what they want with my account.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za pote?ko?e koje ste imali sa svojim nalogom u kazinu.
Da biste nam pomogli da detaljno istra?imo va? problem, navedite slede?e detalje:
Ta?ne datume i iznose va?a poslednja dva poku?aja povla?enja.
Bilo koji posebni razlozi koje je kazino naveo za ka?njenja u obradi ovih povla?enja.
Snimci ekrana ili kopije korespondencije putem e-po?te koju ste primili od kazina, posebno one koja citira Odeljak 6.3 njihovih uslova i odredbi.
Detalji o svakoj komunikaciji koju ste imali sa podr?kom za ?askanje u?ivo u kazinu u vezi sa suspenzijom va?eg naloga.
Svaki dodatni dokaz ili dokumentacija koja potkrepljuje va?u tvrdnju o velikom saldu i va?e poku?aje da povu?ete sredstva.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Ako imate bilo kakvu relevantnu komunikaciju ili dodatne dokumente, molimo vas da ih prosledite na [email protected] .
Dear Elena1233,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your account at the casino.
To help us investigate your issue thoroughly, could you please provide the following details:
The exact dates and amounts of your last two withdrawal attempts.
Any specific reasons provided by the casino for the delays in processing these withdrawals.
Screenshots or copies of the email correspondence you have received from the casino, particularly the one citing Section 6.3 of their terms and conditions.
Details about any communication you have had with the casino's live chat support regarding the suspension of your account.
Any additional evidence or documentation that supports your claim of a large balance and your attempts to withdraw funds.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
If you have any relevant communications or additional documents, please forward them to [email protected].
Ponovo su me kontaktirali da ka?u da je sada trajno zatvoreno i da mi ne?e dati detalje za?to. Prilo?eni dokazi.
Ta?ne datume i iznose va?a poslednja dva poku?aja povla?enja
:
Povla?enje izvr?eno 29. maja trebalo je da traje 1 nedelju, ali ga nije dobilo do 10. juna nakon ?to sam molio ?askanje u?ivo za pomo?.
Jo? jedno povla?enje 10. juna trebalo je da bude objavljeno 12. juna, ali su rekli da ima ka?njenja i da su sada blokirali moj nalog.
Svi specifi?ni razlozi koje je kazino naveo za ka?njenja u obradi ovih isplata:
Rekli su da su odlo?eni zbog velikog broja zahteva za povla?enje, ali su sada rekli po?to je moj nalog blokiran da ih uop?te ne?e obra?ivati. Stalno govore zbog la?nih aktivnosti, ali mi ne govore nikakve detalje. Nisam uradio ni?ta lo?e, samo ne ?ele da isplate.
Snimci ekrana ili kopije korespondencije putem e-po?te koju ste primili od kazina, posebno one koja citira Odeljak 6.3 njihovih uslova i odredbi.
U prilogu
Detalji o svakoj komunikaciji koju ste imali sa podr?kom za ?askanje u?ivo u kazinu u vezi sa suspenzijom va?eg naloga.
U prilogu
Svaki dodatni dokaz ili dokumentacija koja potkrepljuje va?u tvrdnju o velikom saldu i va?e poku?aje da povu?ete sredstva
u prilogu
Theyve contacted me again to say it's now permanently closed and won't give me the details why. Attached evidence.
The exact dates and amounts of your last two withdrawal attempts
:
Withdrawal made 29th May was meant to take 1 week but didn't get it until 10th June after begging live chat to help.
Another withdrawal 10th June was meant to be professed 12th June but they said there were delays and this is when they've now blocked my account.
Any specific reasons provided by the casino for the delays in processing these withdrawals:
They said they were delayed due to high withdrawal requests but have now said as my account is blocked they won't be processing at all. They keep saying because of fraudulent activity but doesn't tell me any details. I haven't done anything wrong they just don't want to pay out.
Screenshots or copies of the email correspondence you have received from the casino, particularly the one citing Section 6.3 of their terms and conditions.
Attached
Details about any communication you have had with the casino's live chat support regarding the suspension of your account.
Attached
Any additional evidence or documentation that supports your claim of a large balance and your attempts to withdraw funds
Dozvolite mi da potvrdim, da li ste optu?eni za kreiranje vi?e naloga u ovom kazinu?
Pre nego ?to nastavimo da kontaktiramo kazino radi potkrepljuju?ih dokaza, da li biste mogli da pojasnite da li postoji ?ansa da je neko drugi u va?oj porodici ili kom?iluku napravio nalog sa iste IP adrese ili ure?aja kao i va?, ili da je mo?da koristio va?u adresu e-po?te?
Pored toga, da li su va?i dobici akumulirani dok ste koristili aktivni bonus?
Na kraju, da li je va? nalog verifikovan u pro?losti?
Hvala vam.
Hi Elena1233,
Let me confirm, were you accused of creating multiple accounts with this casino?
Before we proceed to contact the casino for supporting evidence, could you please clarify if there’s a chance that someone else in your family or neighborhood may have created an account from the same IP address or device as yours, or possibly used your email address?
Additionally, were your winnings accumulated while using an active bonus?
Lastly, has your account been verified in the past?
Nisam optu?en da pravim vi?e naloga, rekli su da je to bezbednosni problem, ali nisu dali detalje kada sam pitao, a poslednja komunikacija koju su poslali (poslao sam vam kopiju ovoga danas e-po?tom) je ?ak pisala ?Iako priznajemo da ste mo?da ne?e li?no biti odgovorni za ove radnje" i dalje blokiraju nalog.
Niko nema pristup mom nalogu. Otvoreno su priznali da nisam ni ja kriv. Nisam imao aktivne bonuse i ranije sam napravio MNOGO povla?enja. Dozvoljeno mi je samo jedno povla?enje nedeljno, tako da sam po?eo da povla?im oko 12 puta pre nego ?to su mi blokirali nalog. Moj nalog je verifikovan od po?etka.
Hvala vam.
I was not accused of making multiple accounts they said it was a security issue but didn't give details when I asked and the last communication they sent ( I sent you a copy of this today by email) even said "While we acknowledge that you may not personally be responsible for these actions" they still blocking the account.
No one has access to my account. Theyve openly admitted its not even my fault. I had no active bonuses and made MANY withdrawals before. I was only allowed allowed make one withdrawal a week so I started withdrawing around 12 times before they blocked my account. My account was verified from the start.
Hvala vam puno, Elena1233, na pru?anju svih potrebnih informacija. Sada ?u va?u ?albu preneti kolegi Kubou ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Elena1233, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Ja sam Kubo i od sada ?u se pobrinuti za tvoju ?albu. Ako je bilo novih a?uriranja u vezi sa ovim slu?ajem od poslednje date informacije, obavestite me.
?eleo bih da pozovem predstavnike kazina Mr Big Vins da se pridru?e ovoj diskusiji i pru?e sve dostupne informacije koje ?e pomo?i u re?avanju ovog problema.
Po?tovani gospodine Big Vins Casino ,
Mo?ete li da date sveobuhvatno obja?njenje ovog slu?aja, uklju?uju?i razloge za zatvaranje naloga igra?a?
Hvala unapred na odgovoru!
Srda?an pozdrav,
Kubo
Dear Elena1233,
I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the Mr Big Wins Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear Mr Big Wins Casino,
Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hvala vam na porukama. ?eleo sam da vas obavestim da me je kontaktirao predstavnik kazina van ove teme. Oni trenutno razmatraju va? slu?aj, a ja ?u vas obave?tavati o svim de?avanjima i zaklju?cima.
Hvala vam na strpljenju.
Dear Elena1233,
Thank you for your messages. I wanted to inform you that I have been contacted by the casino representative outside of this thread. They are currently reviewing your case, and I will keep you updated with any developments and conclusions.
Hteo sam da vam pru?im novosti u vezi sa va?im slu?ajem. U ovom trenutku, va? slu?aj se jo? uvek razmatra i ?ekam odgovor od predstavnika kazina u vezi sa nekim dodatnim pitanjima koja su se pojavila.
U me?uvremenu, ?eleo bih da se vratim na upit moje kolege Petronele o potencijalnoj vezi izme?u va?eg naloga i drugog kazino naloga. Mo?ete li, molim vas, pojasniti da li postoji ikakva ?ansa da je neko drugi u va?oj porodici ili kom?iluku napravio nalog koriste?i istu IP adresu ili ure?aj kao i va?? Pored toga, da li je mogu?e da je neko drugi koristio va?u adresu e-po?te za kreiranje naloga?
Dear Elena1233,
I wanted to provide an update regarding your case. At this moment, your case is still under review, and I'm waiting for a response from the casino representative regarding some additional questions that have arisen.
In the meantime, I would like to revisit a query from my colleague Petronela about the potential for a link between your account and another casino account. Could you please clarify if there is any chance that someone else in your family or neighborhood might have created an account using the same IP address or device as yours? Additionally, is it possible that your email address was used by someone else to create an account?
Niko drugi ne bi koristio sajt sa mojim ure?ajem ili IP adresom. Tako?e, niko drugi nije koristio moju e-po?tu. Tako?e nikada nisam dobio e-poruke da ka?em da se ni moja e-po?ta ne koristi.
No one else would have used the site with my device or IP address . Also my email was not used by anyone else I also never received no emails to say my email was being used neither.
Hteo sam da vam pru?im najnovije informacije o va?em slu?aju. Aktivno komuniciramo sa predstavnikom kazina putem e-po?te da bismo re?ili situaciju. U ovoj fazi postoji sumnja da je u kazinu bilo kreirano vi?e naloga. Na?alost, u ovom trenutku ne mogu da podelim detalje istrage koja je u toku.
Zatra?io sam od kazina da pru?i nepobitne dokaze koji potkrepljuju njihove tvrdnje i trenutno ?ekam njihov odgovor. Razumem va?u frustraciju i uveravam vas da ?u dati sve od sebe da vam pomognem da dobijete svoje dobitke ako su dobijeni na pravi na?in.
?elim da naglasim da se va?a zabrinutost shvata ozbiljno. Posve?eni smo transparentnom i po?tenom procesu, a ja ?u se pobrinuti da budete blagovremeno a?urirani sa svim novim informacijama.
Hvala vam na strpljenju i razumevanju. Ako imate bilo kakvih pitanja ili su vam potrebna dodatna poja?njenja, ne oklevajte da nam se obratite.
Dear Elena1233,
I wanted to provide you with an update on your case. We are actively communicating with the casino's representative via email to resolve the situation. At this stage, there is a suspicion that multiple accounts may have been created at the casino. Unfortunately, I cannot share the specifics of the ongoing investigation at this moment.
I have requested the casino to provide undeniable evidence to substantiate their claims, and I am currently awaiting their response. I understand your frustration and assure you that I will try my best to help you receive your winnings if they were obtained rightfully.
I want to stress that your concerns are being taken seriously. We are committed to a transparent and fair process, and I will ensure you are updated promptly with any new information.
Thank you for your continued patience and understanding. If you have any questions or need further clarification, please do not hesitate to reach out.
Ok hvala puno. 100 posto garantujem da nisam napravio nijedan vi?estruki nalog pa se zaista nadam da ?e razumeti svoju gre?ku u ovome i dozvoliti mi da dobijem svoja sredstva Hvala jo? jednom i radujem se a?uriranju!!
Ok thanks so much. I 100 percent guarantee I have not made any multiple accounts so I really hope they understand their error in this and let me get my funds Thanks again and I look forward to the update!!
Kazino na?alost nije dostavio tra?ene dokaze i odgovore u datom roku. Na?alost, bez saradnje sa njihove strane, malo se toga mo?e posti?i. Po?to kazino radi bez va?e?e licence i ne odnosi se ni na jednu ADR uslugu, nema ovla??enja za igre na sre?u kojoj se mo?ete obratiti.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga kazina uzrokovano nere?enim ?albama moglo bi da pomogne u promeni njihovog pristupa. Ako kazino odlu?i da odgovori, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Preporu?ujem da u budu?nosti birate kazina na osnovu njihovih recenzija i ocena kako biste izbegli ovakve situacije. ?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i.
Srda?an pozdrav,
Kubo
Dear Elena1233,
The casino unfortunately failed to provide requested evidence and answers within the given timeframe. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.
I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
