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HemKlagom?lMr Big Wins Casino - Spelarens konto har st?ngts av efter f?rsenade uttag.
Mr Big Wins Casino - Spelarens konto har st?ngts av efter f?rsenade uttag.
Automatiskt ?versatt:
Svarta po?ng: 21 711
Belopp:
￡17 000
Mr Big Wins Casino
S?kerhetsindex:V?ldigt l?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
1.1
Mr Big Wins Casino har ett s?kerhetsindex p? 1,1, vilket inneb?r att vissa av de faktorer som har beaktats indikerar en v?ldigt l?g s?kerhetsniv?. Utforska s?kerhetsindexet f?r det h?r casinot
Inskickat:
2024-06-25
|
Ol?st : 2024-08-13
Ol?st
V?rt utl?tande
Otillr?ckliga bevis fr?n casinot
OL?ST
?renderapport
11 m?nader sedan
?vers?ttning
The player from the United Kingdom had her account suspended after experiencing delayed withdrawals and was unable to access live chat. She received an email citing misuse of the website as the reason but believed it was due to her large balance. She sought her withdrawal money. The Complaints Team informed her that the casino had failed to provide requested evidence and answers within the given timeframe, leading to the complaint being marked as 'unresolved.' The team emphasized the lack of a valid license for the casino and the absence of a gaming authority to address the issue, suggesting that the unresolved status might impact the casino's rating.
Spelaren fr?n Storbritannien fick sitt konto avst?ngt efter att ha upplevt f?rsenade uttag och kunde inte komma ?t livechatt. Hon fick ett mejl som n?mnde missbruk av webbplatsen som orsak men trodde att det berodde p? hennes stora saldo. Hon s?kte sina uttagspengar. Klagom?lsteamet informerade henne om att kasinot inte hade l?mnat beg?rda bevis och svar inom den givna tidsramen, vilket ledde till att klagom?let markerades som "ol?st". Teamet betonade avsaknaden av en giltig licens f?r kasinot och avsaknaden av en spelmyndighet f?r att ta itu med problemet, vilket tyder p? att den ol?sta statusen kan p?verka kasinots betyg.
Jag ?r s? uppr?rd ?ver det h?r. Jag trodde ?ntligen att jag hittade ett bra casino att spela med p? l?ng sikt. Jag vann mycket h?r och sedan f?r jag reda p? uttag en g?ng i veckan men jag h?ll fast vid dem.
Mina tv? senaste uttag var f?rsenade men livechatt f?rs?kte alltid hj?lpa. Idag har jag till min f?rv?ning f?tt reda p? att mitt konto ?r avst?ngt. Livechatt ?r ocks? blockerad nu. De skickade ett e-postmeddelande till mig d?r det stod "I enlighet med avsnitt 6.3 i v?ra villkor, d?r det st?r
att missbruk av webbplatsen eller dess programvara kan leda till st?ngning
och/eller blockering av ett konto i v?ntan p? l?sning, ?r vi f?r n?rvarande
se ?ver denna fr?ga noggrant. Du kan vara s?ker p? att vi tar dessa
fr?gor p? allvar och str?va efter att hantera dem med ?ppenhet och r?ttvisa."
Det h?r ?r inte 100 procent korrekt, det ?r bara f?r att jag har en stor balans. Jag tror att de kommer med urs?kter nu. Jag vill ha mina uttagspengar s? kan de g?ra vad de vill med mitt konto.
I'm so upset about this. I finally thought i find a good casino to play with long term. I won alot here and then I find out withdrawals were once a week but I stuck with them.
My last 2 withdrawals were delayed but live chat always tried to help. Today to my surprise i find out my account is suspended. Live chat also blocked now. They sent me an email saying "In accordance with Section 6.3 of our terms and conditions, which states
that misuse of the website or its software may result in the closure
and/or blocking of an account pending resolution, we are currently
reviewing this matter thoroughly. Please rest assured that we take these
matters seriously and aim to handle them with transparency and fairness."
This is 100 percent not accurate it's just because I have a large balance I think they making excuses now. I want my withdrawal money then they can do what they want with my account.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om de sv?righeter du har upplevt med ditt konto p? kasinot.
F?r att hj?lpa oss att unders?ka ditt problem noggrant kan du ange f?ljande information:
De exakta datumen och beloppen f?r dina tv? senaste uttagsf?rs?k.
Eventuella s?rskilda sk?l som tillhandah?lls av kasinot f?r f?rseningarna i behandlingen av dessa uttag.
Sk?rmdumpar eller kopior av e-postkorrespondensen du har f?tt fr?n kasinot, s?rskilt den som h?nvisar till avsnitt 6.3 i deras villkor.
Detaljer om all kommunikation du har haft med casinots livechattsupport ang?ende avst?ngning av ditt konto.
Ytterligare bevis eller dokumentation som st?der ditt p?st?ende om ett stort saldo och dina f?rs?k att ta ut pengar.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Petronela
Om du har n?gon relevant kommunikation eller ytterligare dokument, v?nligen vidarebefordra dem till [email protected] .
Dear Elena1233,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your account at the casino.
To help us investigate your issue thoroughly, could you please provide the following details:
The exact dates and amounts of your last two withdrawal attempts.
Any specific reasons provided by the casino for the delays in processing these withdrawals.
Screenshots or copies of the email correspondence you have received from the casino, particularly the one citing Section 6.3 of their terms and conditions.
Details about any communication you have had with the casino's live chat support regarding the suspension of your account.
Any additional evidence or documentation that supports your claim of a large balance and your attempts to withdraw funds.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
If you have any relevant communications or additional documents, please forward them to [email protected].
De har kontaktat mig igen f?r att s?ga att det nu ?r permanent st?ngt och kommer inte att ge mig detaljerna varf?r. Bifogade bevis.
De exakta datumen och beloppen f?r dina tv? senaste uttagsf?rs?k
:
Ett uttag som gjordes 29 maj var t?nkt att ta 1 vecka men fick det inte f?rr?n 10 juni efter att ha bett livechatt om hj?lp.
Ett annat uttag 10 juni var t?nkt att bek?nnas 12 juni men de sa att det fanns f?rseningar och det ?r d? de nu har blockerat mitt konto.
Eventuella s?rskilda sk?l som tillhandah?lls av kasinot f?r f?rseningar i behandlingen av dessa uttag:
De sa att de var f?rsenade p? grund av h?ga uttagsf?rfr?gningar men har nu sagt att eftersom mitt konto ?r blockerat kommer de inte att behandlas alls. De s?ger hela tiden p? grund av bedr?glig aktivitet men ber?ttar inga detaljer f?r mig. Jag har inte gjort n?got fel de vill bara inte betala ut.
Sk?rmdumpar eller kopior av e-postkorrespondensen du har f?tt fr?n kasinot, s?rskilt den som h?nvisar till avsnitt 6.3 i deras villkor.
Bifogad
Detaljer om all kommunikation du har haft med casinots livechattsupport ang?ende avst?ngning av ditt konto.
Bifogad
Ytterligare bevis eller dokumentation som st?der ditt p?st?ende om ett stort saldo och dina f?rs?k att ta ut pengar
bifogad
Theyve contacted me again to say it's now permanently closed and won't give me the details why. Attached evidence.
The exact dates and amounts of your last two withdrawal attempts
:
Withdrawal made 29th May was meant to take 1 week but didn't get it until 10th June after begging live chat to help.
Another withdrawal 10th June was meant to be professed 12th June but they said there were delays and this is when they've now blocked my account.
Any specific reasons provided by the casino for the delays in processing these withdrawals:
They said they were delayed due to high withdrawal requests but have now said as my account is blocked they won't be processing at all. They keep saying because of fraudulent activity but doesn't tell me any details. I haven't done anything wrong they just don't want to pay out.
Screenshots or copies of the email correspondence you have received from the casino, particularly the one citing Section 6.3 of their terms and conditions.
Attached
Details about any communication you have had with the casino's live chat support regarding the suspension of your account.
Attached
Any additional evidence or documentation that supports your claim of a large balance and your attempts to withdraw funds
L?t mig bekr?fta, blev du anklagad f?r att ha skapat flera konton hos detta kasino?
Innan vi forts?tter att kontakta kasinot f?r st?djande bevis, kan du f?rtydliga om det finns en chans att n?gon annan i din familj eller grannskap kan ha skapat ett konto fr?n samma IP-adress eller enhet som din, eller m?jligen anv?nt din e-postadress?
Dessutom, samlades dina vinster n?r du anv?nde en aktiv bonus?
Slutligen, har ditt konto verifierats tidigare?
Tack.
Hi Elena1233,
Let me confirm, were you accused of creating multiple accounts with this casino?
Before we proceed to contact the casino for supporting evidence, could you please clarify if there’s a chance that someone else in your family or neighborhood may have created an account from the same IP address or device as yours, or possibly used your email address?
Additionally, were your winnings accumulated while using an active bonus?
Lastly, has your account been verified in the past?
Jag anklagades inte f?r att ha skapat flera konton de sa att det var ett s?kerhetsproblem men gav inga detaljer n?r jag fr?gade och den senaste kommunikationen de skickade (jag skickade en kopia av detta idag via e-post) sa till och med "Medan vi bekr?ftar att du kanske inte personligen ?r ansvarig f?r dessa ?tg?rder" blockerar de fortfarande kontot.
Ingen har tillg?ng till mitt konto. De har ?ppet erk?nt att det inte ens ?r mitt fel. Jag hade inga aktiva bonusar och gjorde M?NGA uttag tidigare. Jag fick bara g?ra ett uttag i veckan s? jag b?rjade ta ut cirka 12 g?nger innan de blockerade mitt konto. Mitt konto har verifierats fr?n b?rjan.
Tack.
I was not accused of making multiple accounts they said it was a security issue but didn't give details when I asked and the last communication they sent ( I sent you a copy of this today by email) even said "While we acknowledge that you may not personally be responsible for these actions" they still blocking the account.
No one has access to my account. Theyve openly admitted its not even my fault. I had no active bonuses and made MANY withdrawals before. I was only allowed allowed make one withdrawal a week so I started withdrawing around 12 times before they blocked my account. My account was verified from the start.
Tack s? mycket, Elena1233, f?r att du tillhandah?ller all n?dv?ndig information. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Kubo ( [email protected] ) som kommer att hj?lpa dig. Jag ?nskar dig lycka till och hoppas att ditt problem kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Elena1233, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Jag heter Kubo och jag kommer att ta hand om ditt klagom?l fr?n och med nu. Om det har kommit n?gra nya uppdateringar ang?ende det h?r ?rendet sedan den senaste informationen, v?nligen meddela mig.
Jag skulle vilja bjuda in Mr Big Wins Casinos representanter att g? med i denna diskussion och tillhandah?lla all tillg?nglig information f?r att hj?lpa till att l?sa detta problem.
B?sta Mr Big Wins Casino ,
Kan du ge en utt?mmande f?rklaring av detta fall, inklusive orsakerna bakom st?ngningen av spelarens konto?
Tack p? f?rhand f?r ditt svar!
V?nliga h?lsningar,
Kubo
Dear Elena1233,
I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the Mr Big Wins Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear Mr Big Wins Casino,
Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Tack f?r dina meddelanden. Jag ville informera dig om att jag har blivit kontaktad av casinorepresentanten utanf?r denna tr?d. De granskar f?r n?rvarande ditt ?rende, och jag kommer att h?lla dig uppdaterad med eventuell utveckling och slutsatser.
Tack f?r ditt fortsatta t?lamod.
Dear Elena1233,
Thank you for your messages. I wanted to inform you that I have been contacted by the casino representative outside of this thread. They are currently reviewing your case, and I will keep you updated with any developments and conclusions.
Jag ville ge en uppdatering ang?ende ditt fall. Just nu ?r ditt ?rende fortfarande under granskning, och jag v?ntar p? svar fr?n casinorepresentanten ang?ende n?gra ytterligare fr?gor som har uppst?tt.
Under tiden skulle jag vilja ?terkomma till en fr?ga fr?n min kollega Petronela om potentialen f?r en l?nk mellan ditt konto och ett annat kasinokonto. Kan du f?rtydliga om det finns n?gon chans att n?gon annan i din familj eller grannskap kan ha skapat ett konto med samma IP-adress eller enhet som din? Dessutom, ?r det m?jligt att din e-postadress anv?ndes av n?gon annan f?r att skapa ett konto?
Dear Elena1233,
I wanted to provide an update regarding your case. At this moment, your case is still under review, and I'm waiting for a response from the casino representative regarding some additional questions that have arisen.
In the meantime, I would like to revisit a query from my colleague Petronela about the potential for a link between your account and another casino account. Could you please clarify if there is any chance that someone else in your family or neighborhood might have created an account using the same IP address or device as yours? Additionally, is it possible that your email address was used by someone else to create an account?
Ingen annan skulle ha anv?nt webbplatsen med min enhet eller IP-adress. Min e-post anv?ndes inte heller av n?gon annan. Jag fick heller aldrig n?gra e-postmeddelanden f?r att s?ga att min e-post inte anv?ndes heller.
No one else would have used the site with my device or IP address . Also my email was not used by anyone else I also never received no emails to say my email was being used neither.
Jag ville ge dig en uppdatering om ditt fall. Vi kommunicerar aktivt med kasinots representant via e-post f?r att l?sa situationen. I det h?r skedet finns det en misstanke om att flera konton kan ha skapats p? kasinot. Tyv?rr kan jag inte dela detaljerna i den p?g?ende utredningen i nul?get.
Jag har bett kasinot att tillhandah?lla obestridliga bevis f?r att styrka deras p?st?enden, och jag v?ntar just nu p? deras svar. Jag f?rst?r din frustration och f?rs?krar dig om att jag kommer att g?ra mitt b?sta f?r att hj?lpa dig att f? dina vinster om de erh?llits p? r?tt s?tt.
Jag vill betona att din oro tas p? allvar. Vi ?r engagerade i en transparent och r?ttvis process, och jag kommer att se till att du omg?ende uppdateras med all ny information.
Tack f?r ditt fortsatta t?lamod och din f?rst?else. Om du har n?gra fr?gor eller beh?ver ytterligare f?rtydliganden, tveka inte att h?ra av dig.
Dear Elena1233,
I wanted to provide you with an update on your case. We are actively communicating with the casino's representative via email to resolve the situation. At this stage, there is a suspicion that multiple accounts may have been created at the casino. Unfortunately, I cannot share the specifics of the ongoing investigation at this moment.
I have requested the casino to provide undeniable evidence to substantiate their claims, and I am currently awaiting their response. I understand your frustration and assure you that I will try my best to help you receive your winnings if they were obtained rightfully.
I want to stress that your concerns are being taken seriously. We are committed to a transparent and fair process, and I will ensure you are updated promptly with any new information.
Thank you for your continued patience and understanding. If you have any questions or need further clarification, please do not hesitate to reach out.
Ok tack s? mycket. Jag garanterar till 100 procent att jag inte har skapat flera konton s? jag hoppas verkligen att de f?rst?r deras fel i detta och l?ter mig f? mina pengar. Tack igen och jag ser fram emot uppdateringen!!
Ok thanks so much. I 100 percent guarantee I have not made any multiple accounts so I really hope they understand their error in this and let me get my funds Thanks again and I look forward to the update!!
Kasinot misslyckades tyv?rr med att tillhandah?lla beg?rda bevis och svar inom den givna tidsramen. Tyv?rr, utan samarbete fr?n deras sida, ?r det lite som kan uppn?s. Eftersom casinot fungerar utan giltig licens och inte h?nvisar till n?gon ADR-tj?nst finns det ingen spelmyndighet att v?nda sig till.
Jag kommer att markera klagom?let som "ol?st" i v?rt system. Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem. Minskningen av kasinots betyg orsakad av ol?sta klagom?l kan dock hj?lpa till att ?ndra deras tillv?gag?ngss?tt. Om casinot best?mmer sig f?r att svara kommer vi att ?teruppta klagom?let och du kommer att meddelas via e-post.
Jag rekommenderar att du v?ljer casinon baserat p? deras recensioner och betyg i framtiden f?r att undvika situationer som denna. Jag ?r ledsen att vi inte kunde vara till mer hj?lp vid detta tillf?lle.
Med v?nliga h?lsningar,
Kubo
Dear Elena1233,
The casino unfortunately failed to provide requested evidence and answers within the given timeframe. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.
I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
