NaslovnaPritu?beMrPunter Casino - Igra? tvrdi da ih je kazino prevario.
MrPunter Casino - Igra? tvrdi da ih je kazino prevario.
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￡720
MrPunter Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from the United Kingdom accused the casino of fraud, stating that his winnings were never paid out despite being displayed as won. He reported that customer support had continued to provide false assurances regarding payments, which led to frustrations over blocked access to his account and missing funds of ￡720. The issue was resolved when the casino confirmed that the missing winnings would be credited to his account, although discrepancies in the amounts received were noted. The casino stated that they had not charged taxes or fees, advising the player to contact his bank for clarification on the deductions. The complaint was marked as resolved by the Complaints Team.
Igra? iz Ujedinjenog Kraljevstva optu?io je kazino za prevaru, navode?i da njegov dobitak nikada nije ispla?en iako je prikazan kao osvojen. On je izvestio da je korisni?ka podr?ka nastavila da daje la?na uveravanja u vezi sa uplatama, ?to je dovelo do frustracija zbog blokiranog pristupa njegovom nalogu i nedostaju?ih sredstava od 720 funti. Problem je re?en kada je kazino potvrdio da ?e nedostaju?i dobici biti knji?eni na njegov ra?un, iako su uo?ena neslaganja u primljenim iznosima. Kazino je naveo da nisu napla?ivali poreze ili naknade, savetuju?i igra?a da kontaktira svoju banku radi poja?njenja o odbicima. ?alba je ocenjena kao re?ena od strane ?albenog tima.
OPLjA?KALI SU ME I LA?U SVE VREME, KAZINO U?IVO JE VELIKA PREVARA, NIKAD MI NIJE UPLATIO DOBITAK I NIJE VRATIO MOJU ULOGU, PRVI PUT SAM IMAO 5 FUNTI NA BROJU, CELA ULOGA JE BILA 110 POUNDA I 110 POUNDA POBEDIO, ALI NIJE BILO NOVCA, PRIJAVIO SAM TO ODDELU ZA POMO?. LAGALI SU DA ?E NOVAC ZA TREN DA BITI NA MOJ RA?UN I NIKAD GA NISAM DOBIO, REKALI SU I DA MOGU DA IGRAM JER SVE VE? RADI I KASNIJE NOVAC BI BILO ZA TRENUTAK, ZA TRENUTAK 190 FUNTI, NA POBEDNI?KOM BROJU IMAO IMAM 15 FUNTI I OSVOJIO SAM 540 FUNTI, POKAZUJE POBEDU ALI NEMA NOVCA A BILANS JE 0, POKAZUJE DA STE POBEDILI ALI VA? STANjE JE FUN, DA JE 0. RAZGOVORI SA POMO?I JE VELIKA PREVARA, JO? LA?U, OPLjA?KALI SU ME, OVAJ KAZINO DA SE ZATVORI.
NIKADA NE IGRAJTE OVDE MRPUNTER JE VELIKA PREVARA ???
BIG SCAM ??????????
STAY AWAY,
THEY ROBBED ME AND LYE TO ME ALL THE TIME, LIVE CASINO IS A BIG FRAUD, IT NEVER PAID MY WINNINGS AND DIDN'T EVEN RETURN MY BET, THE FIRST TIME I HAD 5 POUNDS ON MY NUMBER, THE ENTIRE BET WAS 110 POUNDS AND I WON 180 POUNDS, IT SHOWN WINNING BUT THERE WAS NO MONEY, I REPORTED IT TO THE HELP DEPT. THEY LIED THAT THE MONEY WOULD BE IN MY ACCOUNT IN A MOMENT AND I NEVER RECEIVED IT, THEY ALSO SAID THAT I COULD STILL PLAY BECAUSE EVERYTHING WAS ALREADY WORKING AND THE OVERDUE MONEY WOULD BE IN A MOMENT, I PLAYED A SECOND TIME ONCE, A BET FOR 190 POUNDS, ON THE WINNING NUMBER I HAD 15 POUNDS AND I WON 540 POUNDS, IT SHOWS WINNING BUT THERE IS NO MONEY AND THE BALANCE IS 0, IT SHOWS THAT YOU WON BUT YOUR BALANCE IS 0 AND YOUR MONEY DISAPPEARS, BIG FRAUD, TALKING TO THE HELP DEPT IS A BIG FRAUD, THEY STILL LIE, THEY ROBBED ME, THIS CASINO SHOULD BE CLOSED.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Igre u kazinu su programirane da se nastave ?ak i kada je veza izme?u servera provajdera igara i vas prekinuta. Ako se takav doga?aj desi, mo?ete videti druga?iji rezultat na svom ekranu nego na kazino serveru. Ako postoje dva razli?ita rezultata, ispravan je onaj na kazino serveru.
Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li sam dobro razumeo da ste ovo do?iveli samo jednom sa jednom odre?enom igrom?
Mo?ete li da nam ka?ete da li su ove opklade i njihovi rezultati zabele?eni u na?oj istoriji igara?
Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear piotrkitaedinburgh,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that you only experienced this once with one specific game?
Could you please advise if these bets and their results have been recorded in our game history?
Da li sam dobro razumeo da ste ovo do?iveli samo jednom sa jednom odre?enom igrom?
Ne znam dobro razumem va?e pitanje, poku?avam da odgovorim:
Igrao sam turski rulet u?ivo, prvi put kada sam pobedio, rulet je pokazao moj broj 22, imao sam broj 5 funti, poka?i mi pobedu od 180 funti, ali nikada nisam upisao svoj balans, ovo je pobeda u istoriji igre. Onda sam ovo prijavio podr?ci i obe?ali su mi da mi daju pobedu vrlo brzo i mogu da igram vi?e jer rulet sada dobro radi. Naravno, nikada nisam kreditirao moj ra?un.
Ali igrao sam jednom jer mi podr?ka govori da sada sve funkcioni?e i moja pobeda ?e biti uskoro, vrlo brzo. Slede?a moja pobeda je bila broj 30 i osvojio sam 540 funti, pokazivao pobedu i tako?e napisao pobedu i koliko je na snimcima koje sam vam poslao, opet nije upisano u moj bilans. Oplja?kao mi je 720 funti dobitaka i oplja?kao mi mnogo vi?e depozita.
Drugo pitanje:
Mo?ete li da nam ka?ete da li su ove opklade i njihovi rezultati zabele?eni u na?oj istoriji igara?
Da je snimljeno i ?aljem vam sada sve snimke ekrana, proverite snimke.
Prvi dobitak, kladio sam se 100 funti, dobitak broj 22 i imao sam 5 funti, osvojio 180 funti
Drugi dobitak, kladio sam se 190 funti, dobitak broj 30 i imao sam 10 funti na broj i 10 split, tako da 15 funti na broj, osvojim 540 funti
Hello
Your questions?
Do I understand correctly that you only experienced this once with one specific game?
I dont know I good understand your question, i try answer:
I played in turkish live roullete, first time when I win, roullete show my number 22, I had on number 5 pounds , show me win 180 pounds but never credited my balans, this is in game history win. Then i raport this to support and they promise me give me my win very soon and i can play more becouse roullete now working good. Of course never credited my account.
But I played one time becouse support tell me now everything working and my win will be soon, very soon. Next my win was number 30 and i win 540 pounds, show win and also wrote win and how much is on screnshots which i sent you, again not credited my balance. Robbed me 720 pounds winnings and robbed me much more deposits.
Second question:
Could you please advise if these bets and their results have been recorded in our game history?
Yes is recorded and I send you now all screenshots, check screnshots.
First winning, bet 100 pounds , winning number 22 and I had 5 pounds, win 180 pounds
Second winning, bet 190 pounds , winning number 30 and I had 10 pounds on number and 10 split so like 15 pounds on number , win 540 pounds
Hvala vam puno na odgovoru, piotrkitaedinburgh. Mo?ete li proslediti svu relevantnu komunikaciju izme?u vas i kazina na [email protected] ? Alternativno, mo?ete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, piotrkitaedinburgh. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
Jedan snimak ekrana je kada nakon ?to su me oplja?kali prijavim prevaru da podr?im i obe?am da mi vratim novac u trenutku 07.02.2025, drugi je kada ?e mi 07.02.2025 obe?anje ponovo nakon 24 sata nakon ponovnog ulaska biti dodat automatski, i svaki dan mi sada reci isto 100 puta ili mi reci uskoro ili vrlo brzo kompanija, ovo je velika prevara
One screenshot is when after robbed me i raport scam to support and promise me return me my money in moment 07.02.2025 , secound is when 07.02.2025 promise me again after 24 hours after re entering will be added automatically, and every day now tell me the same 100 times or tell me soon or very soon , this is big scam company
Sada sam vam poslao dokaze kako je mrpunter1.com ?askanje tako?e prevara i botovi, a ne pravi agenti.
Prijavim prevaru i pitam za svoj novac od dobitaka u poslednjih 10 dana 10 puta dnevno, uvek mi odgovori copi paste like uskoro ili finansijsko odeljenje radi na ovome.
Danas pitam za svoj slu?aj, ali ne dajem detalje o ?emu, uvek pitam o propu?tanju mojih dobitaka, danas ne, a posle 100 puta pre danas ponovo pitam i ovaj prevara chat mi ne daje nikakav odgovor, ovaj ?askanje je la?no, botovi!! Pogledajte snimke ekrana, i kao uvek ne dajte mi odgovor i zatvoreno ?askanje
Hello
Now I sent you proofs how mrpunter1.com chat is also scam and bots , not real agents.
I Raport scam and ask about my money from winnings last 10 days 10 times a day, always answer me copy paste like soon or financial department working on this.
Today I ask about my case but i dont give details about what, always I ask about missing my winnings, today not , and after 100 times before today I ask again and this scam chat dont give me any answer, this chat is fake , bots !! Look screenshots , and like always not give me answer and clised chat
evo imate razgovor od danas, stavio sam datum na razgovor 17 februar, opet odgovor je uskoro i odeljenje i ova prevara mi ne mo?e odgovoriti na jednostavno pitanje kada prijavim problem prevaru kada mi live rulet ne isplati moj dobitak, a ovo je normalno za vas da !!! Ovo ?askanje je prevara !!! ?izme
here you have conversation from today, i put date on conversation 17 february, again answer is soon and department and this scam cant answer me for simple question when i raport problem scam when live roullete not pay me my winnings, and this is normal for you yes !!! This chat is scam !!! Boots
Puno vam hvala, piotrkitaedinburgh, na saradnji. Va?u ?albu ?u sada preneti kolegi Branislavu ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, piotrkitaedinburgh, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
?ao mi je ?to ?ujem za va?e neprijatno iskustvo i izvinjavam se zbog ka?njenja. Kontaktira?u kazino i potrudi?u se da re?im problem ?to je pre mogu?e.
Sada bih ?eleo da pozovem predstavnika kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
DragiMrPunter Casino timu,
Mo?ete li, molim vas, da pogledate problem podnosioca ?albe u vezi sa nekreditiranim dobicima od doti?nih opklada i da nam dostavite rezultate va?e istrage?
Hvala.
Hello, piotrkitaedinburgh,
I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear MrPunter Casino team,
Could you please look into the complainant's issue regarding non-credited winnings from the bets in question and provide us with the results of your investigation?
?elim da vas obavestim, primio sam e-po?tu o povla?enjima za mene, ali jo? uvek nemam novca na svom ra?unu, obavesti?u vas kada ?e moj novac biti na mom ra?unu, hvala
Hi Branislav
I want update you , i received emails about withdraws for me but still i dont have money on my account, I let you know when my money will be on my account, thank you
Hvala obojici na odgovorima. ?ao mi je zbog ka?njenja.
Dragi piotrkitaedinburgh ,
Kazino je potvrdio da su obra?ivali uplate na svojoj strani (720 GBP) i da ne napla?uju nikakve poreze ili naknade.
Mo?ete li da kontaktirate svoju banku/provajdera na?ina pla?anja sa detaljima transakcija u pitanju i pitate ih o eventualnim odbitcima na njihovoj strani?
Bilo bi vam veoma zahvalno ako biste to mogli da uradite u pisanoj formi (e-mail ili live chat) i da nam dostavite celokupnu komunikaciju, koja treba da sadr?i va?e li?ne podatke i detalje transakcija o kojima pitate, kao i da ste komunicirali sa predstavnikom banke/provajdera na?ina pla?anja.
Slobodno postavite snimke ekrana komunikacije ovde ili prosledite transkripciju/e-poruku na moju e-po?tu ( [email protected] ).
Hvala. Radujemo se Va?em odgovoru.
Thank you both for your replies. I am sorry for the delay.
Dear piotrkitaedinburgh,
The casino confirmed they processed the payments on their side (720 GBP), and that they do not charge any taxes or fees.
Can you please contact your bank/payment method provider with the details of the transactions in question and ask them about any possible deductions on their side?
It would be highly appreciated if you could do it in a written form (email or live chat), and provide us with the entire communication, which should include your personal details and the details of the transactions you are asking about, and that you communicated with the bank/payment method provider representative.
Feel free to post screenshots of the communication here or forward the transcription/email communication to my email ([email protected]).
Produ?ujemo tajmer za 7 dana. Imajte na umu da ?emo u slu?aju da ne odgovorite u datom roku ili vam ne bude potrebna dalja pomo?, na osnovu svih dostupnih informacija iznad, smatrati da je ?alba uspe?no re?ena i da je zatvorimo u skladu sa tim.
Dear piotrkitaedinburgh,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, based on all the available information above, we will consider the complaint successfully resolved and close it accordingly.
Na osnovu svih dostupnih informacija iznad, sada ?u ?albu ozna?iti kao ?re?enu" u na?em sistemu.
Dragi Piotrkitaedinburgh,
Ne oklevajte da nas kontaktirate u budu?nosti ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Kao ?to znate, mi ne napla?ujemo na?e usluge, niti primamo napojnice. Me?utim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa na?im uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/www.kpvfaw.com . Iskren pregled, zajedno sa svim predlozima za pobolj?anje, bio bi od neprocenjive vrednosti. Va?e povratne informacije mogu pomo?i drugima koji mo?da razmi?ljaju da nas kontaktiraju za pomo? u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Hvala vam puno, MrPunter Casino timu , na pomo?i i saradnji!
Srda?an pozdrav,
Branislav, www.kpvfaw.com
Greetings all,
Based on all the available information above, I will now mark the complaint as 'resolved' in our system.
Dear piotrkitaedinburgh,
Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Thank you very much, MrPunter Casino Team, for your help and cooperation!
U redu, piotrkitaedinburgh , hvala vam na odgovoru.
Mo?ete li nam, molim vas, da nam dostavite komunikaciju izme?u vas i va?e banke u vezi sa transakcijama u pitanju i njihovim izvodom?
Slobodno postavite snimke ekrana ovde u svom slede?em postu ili prosledite relevantnu komunikaciju sa svim potrebnim detaljima na moju e-po?tu ( [email protected] ).
Hvala.
Alright, piotrkitaedinburgh, thank you for your response.
Can you please provide us with the communication between you and your bank regarding the transactions in question and their statement?
Feel free to post screenshots here in your next post or forward the relevant communication with all the necessary details to my email ([email protected]).
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear piotrkitaedinburgh,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Na osnovu svih dostupnih informacija iznad, sada ?u ?albu ozna?iti kao ?re?enu" u na?em sistemu, kao ?to je navedeno u jednom od mojih prethodnih postova.
Smatramo da je stvar re?ena.
Srda?an pozdrav,
Branislav, www.kpvfaw.com
Greetings all,
Based on all the available information above, I will now mark the complaint as 'resolved' in our system, as indicated in one of my previous posts.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
evo imate razgovor od danas, stavio sam datum na razgovor 17 februar, opet odgovor je uskoro i odeljenje i ova prevara mi ne mo?e odgovoriti na jednostavno pitanje kada prijavim problem prevaru kada mi live rulet ne isplati moj dobitak, a ovo je normalno za vas da !!! Ovo ?askanje je prevara !!! ?izme
Zdravo Branislave
