On June 15, 2025, I submitted a withdrawal request for €370 from Mr Punter Casino. Although withdrawals are supposed to be completed within 3 business days, the transaction was cancelled after 8 days of waiting, and never went through.

I had received assurances that the withdrawal would be executed on 18/06 and again on 20/06, which did not happen. The handling of the case was unreliable and without explanation.

I think the company is avoiding paying, while I have had successful withdrawals before, but this time they obviously don't want to send...

I have the necessary screenshots if you need them from live chat, email and withdrawal.

Στι? 15 Ιουν?ου 2025, υπ?βαλα α?τημα αν?ληψη? 370 ευρ? απ? το Mr Punter Casino. Αν και οι αναλ?ψει? υποτ?θεται ?τι ολοκληρ?νονται εντ?? 3 εργ?σιμων ημερ?ν, η συναλλαγ? ακυρ?θηκε μετ? απ? 8 ημ?ρε? αναμον??, χωρ?? να ?χει πραγματοποιηθε? ποτ?.

Ε?χα λ?βει διαβεβαι?σει? ?τι η αν?ληψη θα εκτελεστε? στι? 18/06 και ξαν? στι? 20/06, κ?τι που δεν συν?βη. Η διαχε?ριση τη? υπ?θεση? ?ταν αναξι?πιστη και χωρ?? εξ?γηση.

θεωρ? ?τι η εταιρ?α αποφε?γει να πληρ?σει εν? πριν ?χω πετυχημ?νε? αναλ?ψει?,αλλ? αυτ? τη φορα? λογικ? δεν θ?λουν να στε?λουν …

?χω τα απαρα?τητα σκριν σοτ αν τα χρειαστε?τε απ? live chat email και τη? αν?ληψη?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good evening, it seems to me that this time the company simply does not want to make the withdrawal, they constantly find excuses in the live chat and the emails are generally answered vaguely and sometimes they do not even respond...

Καλησπ?ρα , μου φα?νεται αυτ? τη φορα? η εταιρε?α απλ? δεν θ?λει να την πραγματοποι?σει την αν?ληψη συν?χεια βρ?σκει δικαιολογ?ε? στο live chat και τα email απαντ?νε γενικ? α?ριστα και μερικ?? φορ?? δεν απαντ?νε καν …

Thank you for your response.

Could you please specify whether you submitted a new withdrawal request after your previous one was cancelled?

Have you made any successful withdrawals from this casino before?

Could you also clarify whether you have completed the full KYC verification process?

What types of games did you play — were they slots, live casino games, or did you place bets on sports only?

yes I have made successful withdrawals one 215 one 130 and one 310 I have asked several times that I need to send it but they told me that it is not necessary. I made a new withdrawal request on 23/6 while the original was 15/6 which we cancelled for no reason. I also have the screenshot you want

ναι ?χω κ?νει πετυχημ?νε? αναλ?ψει? μια 215 μια 130 και μια 310 ?χω ζητ?σει αρκετ?? φορ?? ?τι χρει?ζεται να το στε?λω ωστ?σο μου ε?παν ?τι δεν χρεαζεται. ?κανα ν?α α?τηση αν?ληψη? 23/6 εν? η αρχικ? ?ταν 15/6 την οπο?α ακυρ?σαμε χωρ?? λ?γο. ?χω και ?τι σκρινσοτ θ?λετε

Have you contacted customer support to ask about the reason why your withdrawal request was cancelled?

Have you used the same payment method for all your withdrawal requests?

Did you accumulate your winnings with or without a bonus?

Please forward me all the communication and screenshots that could be relevant to the investigation of your case at [email protected]. Thank you for your cooperation.

I just sent you the necessary screenshots, if you want me to explain anything more and send it to you, let me know.

Μ?λι? σα? ?στειλα τα απαρα?τητα σκρινσοτ αν θ?λετε κ?τι παραπ?νω να σα? εξηγ?σω και να σα? στε?λω πε?τε μου

I HAVE sent several times both on live chat and by email to support. I have sent you the screenshots with an explanation to the email you gave me.

ΕΧΩ στε?λει αρκετ?? φορ?? τ?σο στο live chat ?σο και σε email στο support. Σα? ?χω στε?λει τα screenshot με εξ?γηση στο email που μου δ?σατε

I just went to log into my account to contact you, but they say the casino has closed down...what will happen to the withdrawal? Can you do something please?

Μ?λι? τ?ρα π?γα να μπω στο λογαριασμ? για να επικοινων?σω αλλ? λ?νε ?τι ?κλεισε τη λειτουργ?α το καζ?νο …τι θα γ?νει με την αν?ληψη ;μπορε?τε να κ?νετε κ?τι παρακαλ? ;

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear MrPunter Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.