Deponovao sam 60 funti i dobio bonus od 60 funti - to je zna?ilo da sam morao u potpunosti da ulo?im 12000 funti pre nego ?to izvr?im povla?enje.
Sporadi?no sam proveravao kroz njihov sistem za ?askanje da li postoje a?uriranja o tome koliko sam do sada kladio. Obavestili su me o 640 funti (na pola puta kroz cifru kla?enja) i ubrzo nakon ?to se moja igra sru?ila i sav novac je izbrisan. Ovo je ispravljeno putem ?askanja i novac je vra?en.
Nakon ?to smo nastavili da se kladimo nekoliko sati i u jednoj fazi pao sa bilansa od 850 funti na 200 funti, ne?to se nije ?inilo u redu. Ponovo sam kontaktirao ?askanje i oni su se slo?ili da je kla?enje ve? ispunjeno. Ovo se nije pokazalo na stranici za povla?enje i uprkos poku?ajima da se povu?e u brojnim prilikama, i dalje je pokazivalo da kla?enje nije ispunjeno iako je bilo.
Kada je osoba ponovo u?itala moj novac ubrzo nakon ?to je kladila 640 funti, napravila je gre?ku ili je moju opkladu vratila na nulu. To je zna?ilo da sam prema?io najmanje 1840 funti. Po?to nisam mogao da se povu?em, kla?enje je pro?lo dalje.
Vi?e puta sam poku?ao da ih kontaktiram i uprkos automatizovanim odgovorima, jo? uvek nisam dobio odgovor.
Tako?e sam deponovao jo? jedan bonus i pismeno mi je re?eno da je minimalni depozit 17 funti i da sam odabrao da deponujem 50. Po?to u ovoj fazi nisam dobio besplatne okrete, re?eno mi je da sam pogre?no informisan i da je minimalni depozit bio 75 funti.
Postavio sam zahtev za pristup subjektu za sve svoje podatke i ni?ta. Tra?io sam njihovu politiku ?albi i ni?ta. Obave?ten sam putem brojnih ?askanja da su i oni poslali moju politiku ?albi, a ja ?u dobiti i e-po?tom… Pogodi ?ta…. Apsolutno ni?ta!
I deposited ￡60 and received a ￡60 bonus - this meant I had to fully wager ￡12000 before making a withdrawal.
I checked sporadically through their chat system for updates regarding how much I had wagered so far. They informed me ￡640 (half way through the wagering figure) and shortly after my game crashed and all money was wiped. This was rectified through the chat and the money was put back on.
Having continued to wager for several hours and at one stage dropping from ￡850 balance to ￡200 something didn’t seem right. I contacted the chat again and they agreed wagering had already been met. This did not show on the withdrawal page and despite trying to withdraw on numerous occasions it was still showing wagering was not met even though it had been.
When the person reloaded my money shortly after wagering ￡640, they made the error or putting my wagering back to zero. This meant I had exceeded ￡1840 at the very least. As I was unable to withdraw, the wagering passed this further.
I have attempted numerous times to contact them and despite having automated responses, I am yet to have a reply.
I also deposited another bonus and was told in writing that the minimum deposit was ￡17 and I chose to deposit 50. Having not received the free spins at this stage I was told I’d been misinformed and the minimum deposit was ￡75.
I have put a subject access request in for all my data and nothing. I have asked for their complaints policy and nothing. I have been informed through numerous chats that they have also sent my complaints policy through and I will receive and email…. Guess what …. Absolutely nothing!
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