Draga mistiehill123, ?ao mi je, ali ne?emo mo?i da vam pomognemo u vezi sa ovim. Zahtev za samoisklju?enje gde ste jasno naveli problem sa kockanjem je su?tinski dokaz koji igra? mora da pru?i da bismo mogli da nastavimo sa ovakvim slu?ajem. Mogu samo da preporu?im kako pravilno zahtevati samoisklju?enje u budu?nosti.
Kada podnosite zahtev za samoisklju?enje, jasno navedite razlog za?to ?elite da va? nalog bude deaktiviran i navedite vremenski period. Tako?e, ?Naslov" imejla treba da bude jasno ozna?en i lako prepoznatljiv, jer podr?ka kazina prima mnogo zahteva dnevno, pa ako je vidljivo ozna?en, imate ve?e ?anse da vam zahtev bude odobren ?to je pre mogu?e. Tako?e bih vam toplo preporu?io da uvek sa?uvate svoj zahtev za samoisklju?enje kako biste imali validan dokaz o takvoj radnji.
Primer:
Naslov imejla: Samoisklju?enje
Informacije o igra?u:
Ime:
Prezime:
Datum ro?enja:
Prijava u kazino:
Adresa e-po?te:
"Pozdrav xxx xxx,"
Pi?em vam da vas obavestim da ?elim odmah da se isklju?im iz ovog kazina i da se isklju?im od primanja bilo kakvog marketin?kog materijala vezanog za kockanje u minimalnom periodu od xxx meseci/godina (do?ivotno).
Razlog koji je prethodio mojoj odluci je xxx (zavisnost od kockanja)
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?enje tokom ovog perioda i da samoisklju?enje ne mo?e biti ukinuto pre kraja dogovorenog perioda.
Tako?e bih ?eleo da vam skrenem pa?nju na na? alat za pomo? pri samoisklju?ivanju http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool. Ovaj alat ?e vam olak?ati blokiranje va?ih kazino naloga u vi?e kockarnica istovremeno i nije povezan ni sa jednim odre?enim kazinom. Alat za pomo? pri samoisklju?ivanju je dizajniran da pomogne pojedincima koji se mo?da suo?avaju sa problemima sa svojim kockarskim navikama tako ?to im poma?e da ograni?e pristup kockanju i smanje potencijal za dalju ?tetu.
Pre svega, ako vam kockanje vi?e ne donosi radost i postaje teret, toplo se preporu?uje da potra?ite stru?nu pomo?. Toplo preporu?ujem da se obratite centrima u va?oj zemlji koji su specijalizovani za re?avanje problema sa kockanjem. Neke od ovih centara mo?ete prona?i na slede?em linku ( http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Razumemo va?u frustraciju zbog odbijenih isplata i naknadnog gubitka va?ih sredstava. Me?utim, moramo naglasiti da su igra?i u krajnjoj liniji odgovorni za sredstva dostupna na njihovim kazino ra?unima.
Pored toga, po?to je va? kazino nalog sada zatvoren i dalje transakcije ne mogu da se obavljaju, na?alost nismo u mogu?nosti da vam dodatno pomognemo u vezi sa ovim konkretnim pitanjem. Tako?e imajte na umu da mo?emo da podr?imo zahteve za povra?aj novca u vezi sa depozitima izvr?enim nakon ?to je igra? zatra?io zatvaranje naloga, u slu?ajevima kada kazino nije postupio po zahtevu u razumnom roku.
Zbog gore navedenih razloga, ova ?alba ?e sada biti odbijena. Hvala vam na razumevanju, ?ao mi je ?to nismo mogli vi?e da vam pomognemo u ovoj prilici. Slobodno nas kontaktirajte ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti.
Dear mistiehill123, I'm sorry, but we won't be able to help you in this matter. The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this. I can only recommend how to request self-exclusion properly in the future.
When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Also, I would like to call your attention to our Self-Exclusion Assistance Tool http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
We understand your frustration regarding the rejected withdrawals and the subsequent loss of your funds. However, we must emphasize that players are ultimately responsible for the funds available in their casino accounts.
Additionally, since your casino account has now been closed and no further transactions can take place, we are unfortunately unable to assist you any further in this specific matter. Please also note that we are only able to support refund claims related to deposits made after a player has requested account closure, in cases where the casino failed to act upon the request within a reasonable timeframe.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
