B?sta mistiehill123, Jag beklagar, men vi kan inte hj?lpa dig i den h?r fr?gan. Beg?ran om sj?lvavst?ngning d?r du tydligt angav spelproblemet ?r det viktigaste beviset som spelaren m?ste tillhandah?lla f?r att vi ska kunna g? vidare med ett s?dant h?r ?rende. Jag kan bara rekommendera hur man beg?r sj?lvavst?ngning p? r?tt s?tt i framtiden.
N?r du ans?ker om sj?lvavst?ngning, ange tydligt anledningen till varf?r du vill att ditt konto ska inaktiveras och ange tidsperioden. E-postmeddelandet "?mne" b?r ocks? vara tydligt markerat och l?tt igenk?nnligt eftersom casinosupporten tar emot m?nga f?rfr?gningar per dag. Om det ?r tydligt markerat har du d?rf?r st?rre chans att f? din beg?ran beviljad s? snart som m?jligt. Jag rekommenderar ocks? starkt att du alltid sparar din beg?ran om sj?lvavst?ngning s? att du har ett giltigt bevis p? en s?dan ?tg?rd.
Exempel:
E-post?mne: Sj?lvuteslutning
Spelarens information:
F?rnamn:
Efternamn:
F?delsedatum:
Kasinoinloggning:
E-postadress:
"H?lsningar xxx xxx,
Jag skriver f?r att informera dig om att jag omedelbart vill avst?ngas fr?n detta casino och fr?n att ta emot allt spelrelaterat marknadsf?ringsmaterial under en period av minst xxx m?nader/?r (livstid).
Anledningen som f?regick mitt beslut ?r xxx (spelberoende)
Jag bekr?ftar att jag inte kommer att till?tas att ?terkalla min sj?lvavst?ngning under denna period och att sj?lvavst?ngningen inte kan h?vas f?re slutet av den ?verenskomna perioden.
Jag vill ocks? uppm?rksamma er p? v?rt verktyg f?r hj?lp med sj?lvavst?ngning http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool. Det h?r verktyget g?r det enklare f?r dig att blockera dina kasinokonton samtidigt p? flera spelanl?ggningar och ?r inte anslutet till n?got specifikt kasino. Verktyget f?r hj?lp med sj?lvavst?ngning har utformats f?r att hj?lpa individer som kan ha utmaningar med sina spelvanor genom att begr?nsa sin tillg?ng till spelande och minska risken f?r ytterligare skada.
Framf?r allt, om spelandet inte l?ngre ger dig gl?dje och blir en b?rda, ?r det starkt l?mpligt att s?ka professionell hj?lp. Jag rekommenderar starkt att du kontaktar center i ditt land som specialiserar sig p? att hantera spelproblem. Du kan hitta n?gra av dessa center genom att h?nvisa till f?ljande l?nk ( http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Vi f?rst?r din frustration ?ver de avvisade uttagen och den efterf?ljande f?rlusten av dina pengar. Vi m?ste dock betona att spelarna i slut?ndan ?r ansvariga f?r de medel som finns tillg?ngliga p? deras casinokonton.
Dessutom, eftersom ditt casinokonto nu har st?ngts och inga ytterligare transaktioner kan ske, kan vi tyv?rr inte hj?lpa dig ytterligare i just denna fr?ga. Observera ocks? att vi endast kan st?dja ?terbetalningskrav relaterade till ins?ttningar gjorda efter att en spelare har beg?rt kontost?ngning, i de fall d?r casinot inte har agerat p? beg?ran inom en rimlig tidsram.
P? grund av ovann?mnda sk?l kommer detta klagom?l nu att avvisas. Tack f?r din f?rst?else, jag beklagar att vi inte kunde vara till mer hj?lp vid detta tillf?lle. Tveka inte att kontakta oss om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden.
Dear mistiehill123, I'm sorry, but we won't be able to help you in this matter. The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this. I can only recommend how to request self-exclusion properly in the future.
When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Also, I would like to call your attention to our Self-Exclusion Assistance Tool http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
We understand your frustration regarding the rejected withdrawals and the subsequent loss of your funds. However, we must emphasize that players are ultimately responsible for the funds available in their casino accounts.
Additionally, since your casino account has now been closed and no further transactions can take place, we are unfortunately unable to assist you any further in this specific matter. Please also note that we are only able to support refund claims related to deposits made after a player has requested account closure, in cases where the casino failed to act upon the request within a reasonable timeframe.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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