Zdravo,
Moje dete je otvorilo ra?un u kazinu bez mog odobrenja, uplativ?i novac. Kazino je tada saznao i potpuno blokirao ra?un, kako se od njih i o?ekuje.
Problem je ?to su, osim ?to su blokirali ra?un, odlu?ili da zadr?e sav novac koji se nalazi na njemu.
Nalog je uspostavljen bez mog znanja ili dozvole, ?to je jasno kr?enje sopstvenih Odredbi i uslova pru?aoca usluga koji zabranjuju maloletnim osobama da kreiraju naloge i u?estvuju u aktivnostima kockanja.
Po?to je ra?un odmah blokiran i nijedna usluga nije kori??ena, nije bilo gubitka ili tro?kova od strane pru?aoca usluga koji bi opravdali zadr?avanje sredstava.
Tako?e, mnoge jurisdikcije, uklju?uju?i i onu Curacao, imaju zakone o za?titi potro?a?a koji predvi?aju pravo na povra?aj novca kada se usluge ne pru?aju ili ugovore sklapaju neovla??ene strane, posebno maloletna lica. Kreiranje naloga od strane maloletne osobe trebalo bi da se smatra neva?e?im ab initio, a sve povezane transakcije treba da budu poni?tene.
Osim toga, zadr?avanje sredstava pod ovim okolnostima mo?e se smatrati neopravdanim boga?enjem, jer pru?alac usluge nije pru?io nikakve usluge u zamenu za deponovana sredstva.
Uslovi kori??enja usluge pru?aoca usluga im daju diskreciono ovla??enje da izdaju povra?aj sredstava. Pozivam ih da iskoriste diskreciono pravo u korist povra?aja sredstava na prvobitni na?in pla?anja, s obzirom na izuzetnu prirodu ovog slu?aja. Tako?e su mi rekli da ?e moje dete mo?i da primi novac ?im ima +18, kao da ga ohrabruju da se vrati u kazino i da mora ponovo da otvori taj ra?un; ovo nema smisla i nigde nije navedeno u njihovim Uslovima i odredbama.
Dvosmislene interpretacije ne?ega ?to ne postoji, po?to uslovi ne govore o razlozima zbog kojih ?uvaju moj novac; sva nejasna opravdanja koja su mi davali izmi?ljaju se u toku.
S obzirom na gore navedene ta?ke, s po?tovanjem tra?im da AskGamblers pregleda ovo pitanje i pru?i pravi?no re?enje. Predmetna sredstva su deponovana pod la?nim izgovorom i verujem da je povra?aj i pravno i eti?ki opravdan.
Srda?an pozdrav
Hello,
My kid opened an account in the casino without my authorisation, depositing money. The casino then found out, and totally blocked the account, as it is expected for them to do.
The problem is that apart from blocking the account, they decided to keep all the money that there's on it.
The account was established without my knowledge or permission, which is a clear violation of the service provider's own Terms & Conditions that prohibit underage individuals from creating accounts and participating in gambling activities.
Since the account was blocked immediately and no services were utilized, there has been no loss or expense incurred by the service provider that would justify withholding the funds.
Also, many jurisdictions including the Curacao one have consumer protection laws that provide for the right to a refund when services are not rendered or contracts are entered into by unauthorized parties, particularly minors. The creation of the account by an underage individual should be considered void ab initio, and any associated transactions should be reversed.
Apart from that, retaining the funds under these circumstances could be considered unjust enrichment, as the service provider has not provided any services in exchange for the deposited funds.
The service provider's Terms of Service grant them the discretionary power to issue refunds. I urge them to exercise this discretion in favor of refunding the balance to the original payment method, given the exceptional nature of this case. They also told me that my kid would be able to receive the money as soon as he is +18, like encouraging him to go back to the casino and having to re-open that account; this makes no sense and is not stated ANYWHERE in their Terms and Conditions.
Ambiguous interpretations of something that does not exist, as the terms and conditions are silent on the reasons why they are keeping my money; all the vague justifications they have been giving me are made up as they go along.
Given the above points, I respectfully request that AskGamblers review this matter and provide a fair resolution. The funds in question were deposited under false pretenses, and I believe that a refund is both legally and ethically justified.
Best Regards
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