Hall?,
Mitt barn ?ppnade ett konto p? kasinot utan mitt tillst?nd och satte in pengar. Kasinot fick sedan reda p? det och blockerade kontot totalt, som det f?rv?ntas av dem att g?ra.
Problemet ?r att f?rutom att blockera kontot best?mde de sig f?r att beh?lla alla pengar som finns p? det.
Kontot skapades utan min vetskap eller till?telse, vilket ?r ett tydligt brott mot tj?nsteleverant?rens egna villkor som f?rbjuder minder?riga individer att skapa konton och delta i spelaktiviteter.
Eftersom kontot sp?rrades omedelbart och inga tj?nster anv?ndes, har det inte f?rekommit n?gra f?rluster eller kostnader f?r tj?nsteleverant?ren som skulle motivera att h?lla inne medlen.
Dessutom har m?nga jurisdiktioner, inklusive Curacao, konsumentskyddslagar som ger r?tten till ?terbetalning n?r tj?nster inte tillhandah?lls eller avtal ing?s av obeh?riga parter, s?rskilt minder?riga. Skapandet av kontot av en minder?rig person b?r betraktas som ogiltigt ab initio, och alla associerade transaktioner b?r ?terf?ras.
Bortsett fr?n det kan att beh?lla medlen under dessa omst?ndigheter betraktas som en or?ttvis berikning, eftersom tj?nsteleverant?ren inte har tillhandah?llit n?gra tj?nster i utbyte mot de insatta medlen.
Tj?nsteleverant?rens anv?ndarvillkor ger dem en diskretion?r befogenhet att utf?rda ?terbetalningar. Jag uppmanar dem att ut?va detta utrymme f?r sk?nsm?ssig bed?mning till f?rm?n f?r att ?terbetala saldot till den ursprungliga betalningsmetoden, med tanke p? detta falls exceptionella karakt?r. De sa ocks? till mig att mitt barn skulle kunna ta emot pengarna s? fort han ?r +18, som att uppmuntra honom att g? tillbaka till kasinot och beh?va ?ppna det kontot igen; detta ?r meningsl?st och anges inte N?GONSTANS i deras anv?ndarvillkor.
Tvetydiga tolkningar av n?got som inte existerar, eftersom villkoren ?r tysta om sk?len till varf?r de beh?ller mina pengar; alla vaga motiveringar de har gett mig hittas p? allt eftersom.
Med tanke p? ovanst?ende punkter ber jag respektfullt att AskGamblers granskar denna fr?ga och ger en r?ttvis l?sning. Medlen i fr?ga sattes in under falska f?rev?ndningar och jag anser att en ?terbetalning ?r b?de juridiskt och etiskt motiverad.
V?nliga h?lsningar
Hello,
My kid opened an account in the casino without my authorisation, depositing money. The casino then found out, and totally blocked the account, as it is expected for them to do.
The problem is that apart from blocking the account, they decided to keep all the money that there's on it.
The account was established without my knowledge or permission, which is a clear violation of the service provider's own Terms & Conditions that prohibit underage individuals from creating accounts and participating in gambling activities.
Since the account was blocked immediately and no services were utilized, there has been no loss or expense incurred by the service provider that would justify withholding the funds.
Also, many jurisdictions including the Curacao one have consumer protection laws that provide for the right to a refund when services are not rendered or contracts are entered into by unauthorized parties, particularly minors. The creation of the account by an underage individual should be considered void ab initio, and any associated transactions should be reversed.
Apart from that, retaining the funds under these circumstances could be considered unjust enrichment, as the service provider has not provided any services in exchange for the deposited funds.
The service provider's Terms of Service grant them the discretionary power to issue refunds. I urge them to exercise this discretion in favor of refunding the balance to the original payment method, given the exceptional nature of this case. They also told me that my kid would be able to receive the money as soon as he is +18, like encouraging him to go back to the casino and having to re-open that account; this makes no sense and is not stated ANYWHERE in their Terms and Conditions.
Ambiguous interpretations of something that does not exist, as the terms and conditions are silent on the reasons why they are keeping my money; all the vague justifications they have been giving me are made up as they go along.
Given the above points, I respectfully request that AskGamblers review this matter and provide a fair resolution. The funds in question were deposited under false pretenses, and I believe that a refund is both legally and ethically justified.
Best Regards
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