Dragi/a hexe-1,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg negativnog iskustva. Proverio sam uslove i odredbe bonusa i prona?ao sam ovo:
2.2. Ograni?enje maksimalne opklade prilikom kla?enja: 5 evra ili ekvivalent u valuti. Maksimalna opklada uklju?uje udvostru?avanje opklada nakon zavr?etka runde igre, bonus runde (kupljene u igri).
Na? stav je detaljno obja?njen u Kodeksu za fer kockanje http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets : Pravilo maksimalne opklade je, u stvari, industrijski standard, ba? kao i ?injenica da kazino ima pravo da zapleni igra?ev dobitak od bonus igre nakon kr?enja ovog pravila. Vi?e volimo da ne idemo protiv industrijskih standarda ka?njavanjem kazina koja povremeno koriste pravilo maksimalne opklade protiv igra?a.
Me?utim, ako smatrate da ste gre?kom optu?eni, slobodno mi prosledite svoju istoriju igara u Eksel formatu, zajedno sa linkom do odre?enog bonusa koji ste iskoristili i igrali. Moja adresa e-po?te je [email protected] .
Ako postoji bilo kakva druga relevantna komunikacija izme?u vas i kazina, po?aljite i nju.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Veronika
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Jedini zvani?ni na?in na koji ?emo vas kontaktirati jeste putem ove platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albi.
Budite oprezni, a ako imate bilo kakvih nedoumica, obratite nam se direktno.
Dear hexe-1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:
2.2. Limitation of the maximum bet while wagering: 5 EUR or currency equivalents. Max bet limit includes bets doubling after a game round has been completed, bonus rounds (purchased within the game).
Our position is closely explained in Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is [email protected].
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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