K?ra hexe-1,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du upplevde din negativa upplevelse. Jag kontrollerade bonusvillkoren och hittade f?ljande:
2.2. Begr?nsning av maximal insats vid oms?ttning: 5 EUR eller motsvarande i annan valuta. Maximal insatsgr?ns inkluderar insatser som f?rdubblas efter att en spelrunda har avslutats, bonusrundor (som k?ps i spelet).
V?r st?ndpunkt f?rklaras noggrant i Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets : Regeln f?r maximal insats ?r i sj?lva verket en branschstandard, precis som ett casino har r?tt att beslagta spelarens vinster fr?n bonusspel efter att ha brutit mot denna regel. Vi f?redrar att inte g? emot branschstandarder genom att bestraffa casinon som d? och d? anv?nder regeln f?r maximal insats mot spelare.
Om du d?remot k?nner att du har blivit felaktigt anklagad, f?r du g?rna skicka din spelhistorik i Excel-format till mig, tillsammans med en l?nk till den specifika bonusen som du l?ste in och spelade. Min e-postadress ?r [email protected] .
Om det finns n?gon annan relevant kommunikation mellan dig och casinot, v?nligen skicka den ocks?.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Veronika
Observera att www.kpvfaw.com aldrig kommer att beg?ra betalningar eller be om ?tkomst till dina konton. Om n?gon p?st?r sig vara en representant f?r www.kpvfaw.com och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda officiella s?ttet vi kan kontakta dig p? ?r via denna klagom?lsplattform eller via e-postadresserna som anges i din klagom?lstr?d.
Var f?rsiktig, och om du har n?gra tvivel, v?nligen kontakta oss direkt.
Dear hexe-1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:
2.2. Limitation of the maximum bet while wagering: 5 EUR or currency equivalents. Max bet limit includes bets doubling after a game round has been completed, bonus rounds (purchased within the game).
Our position is closely explained in Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is [email protected].
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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