?ao mi je, SafePlayer22, ali bez odgovaraju?ih dokaza sa va?e strane, ne mo?emo smatrati ovaj slu?aj neuspe?nim samoisklju?enjem. ?eleo bih jo? jednom da razjasnim da navo?enje ?kla?enje nije bilo profitabilno" kao razloga za zatvaranje va?eg naloga ne predstavlja validan pokazatelj zavisnosti od kockanja. Iako razumemo da ovo mo?e odra?avati frustraciju zbog gubitaka, ne ispunjava kriterijume zahteva za samoisklju?enje u vezi sa odgovornim kockanjem.
Pored toga, primetio sam da je ovaj zahtev za zatvaranje naloga poslat samo jednom i da nema zapisa o naknadnoj komunikaciji ili bilo kakvom eksplicitnom pominjanju ?tete ili zavisnosti povezane sa kockanjem. Da bismo slu?aj tretirali kao neuspelo samoisklju?enje, mora postojati jasna i direktna izjava igra?a kojom se ukazuje na problem sa kockanjem, ?to bi obavezalo kazino da primeni za?titne mere.
Po?to su sredstva izgubljena tokom redovnog igranja i nije bilo direktnog pominjanja zavisnosti od kockanja u vreme va?eg zahteva, na?alost ne mo?emo tra?iti od kazina da vam nadoknadi gubitke.
Kada podnosite zahtev za samoisklju?enje, jasno navedite razlog za?to ?elite da va? nalog bude deaktiviran i navedite vremenski period. Tako?e, ?Naslov" imejla treba da bude jasno ozna?en i lako prepoznatljiv, jer podr?ka kazina prima mnogo zahteva dnevno, stoga, ako je vidljivo ozna?en, imate ve?e ?anse da vam zahtev bude odobren ?to je pre mogu?e. Tako?e bih vam toplo preporu?io da uvek sa?uvate svoj zahtev za samoisklju?enje kako biste imali validan dokaz o takvoj radnji.
Primer:
Naslov imejla: Samoisklju?enje
Informacije o igra?u:
Ime:
Prezime:
Datum ro?enja:
Prijava u kazino:
Adresa e-po?te:
"Pozdrav xxx xxx,"
Pi?em vam da vas obavestim da ?elim odmah da se isklju?im iz ovog kazina i da se isklju?im od primanja bilo kakvog marketin?kog materijala vezanog za kockanje u minimalnom periodu od xxx meseci/godina (do?ivotno).
Razlog koji je prethodio mojoj odluci je xxx (zavisnost od kockanja)
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?enje tokom ovog perioda i da samoisklju?enje ne mo?e biti ukinuto pre kraja dogovorenog perioda.
U me?uvremenu, imate mogu?nost da koristite i na? alat za pomo? pri samoisklju?ivanju . Ovaj alat vam omogu?ava da blokirate svoje kazino naloge u vi?e kockarnica istovremeno i nije povezan ni sa jednim odre?enim kazinom. Alat za pomo? pri samoisklju?ivanju je dizajniran da pomogne pojedincima koji se mo?da suo?avaju sa problemima sa svojim kockarskim navikama tako ?to im poma?e da ograni?e pristup kockanju i smanje potencijal za dalju ?tetu.
Pre svega, ako vam kockanje vi?e ne donosi radost i postaje teret, toplo se preporu?uje da potra?ite stru?nu pomo?. Toplo preporu?ujem da se obratite centrima u va?oj zemlji koji su specijalizovani za re?avanje problema sa kockanjem. Neke od ovih centara mo?ete prona?i na slede?em linku ( http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Ova ?alba ?e sada biti zatvorena. Hvala vam na razumevanju, ?ao mi je ?to vam nismo mogli vi?e pomo?i u ovoj prilici. Slobodno nas kontaktirajte ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti.
S po?tovanjem,
Natalija
I'm really sorry, SafePlayer22, but without proper evidence from your side, we cannot consider this case to be a failed self-exclusion. I would like to clarify again that stating "betting was not profitable" as the reason for closing your account does not constitute a valid indication of a gambling addiction. While we understand this may reflect frustration with losses, it does not meet the criteria of a responsible gambling-related self-exclusion request.
Additionally, I’ve noted that this account closure request was sent only once, and there is no record of follow-up communication or any explicit mention of gambling-related harm or addiction. In order for us to treat a case as a failed self-exclusion, there must be a clear and direct statement from the player indicating a gambling problem, which would have obligated the casino to apply protective measures.
Since the funds were lost during regular gameplay and no direct mention of gambling addiction was made at the time of your request, we unfortunately cannot ask the casino to refund your losses.
When applying for self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day, hence, if it’s visibly marked you stand a better chance of having your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
In the meantime, you also have the option to utilize our Self-Exclusion Assistance Tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Natalia
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