Hello

I wonder if you can help me get my money out of nolimit way casino

it has now been 7 days and they still haven't approved my withdrawal

thanks in advance

Sincerely, Johanna L***

Hej

jag undrar om ni kan hj?lpa mig att f? ut mina pengar fr?n nolimit way casino

det har nu g?tt 7 dagar och de har fortfarande inte godk?nt mitt uttag

tack p? f?rhand

Med v?nlig h?lsning, Johanna L***

Dear Jonahanna76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Okay, thank you so much

Ok tack s? mycket

Hello again

now it's been 14 days since 6/6 when I requested my withdrawal and they still haven't approved it even though I submitted all the verify information

they don't talk about what I can do to make it easier, just give vague answers all the time

does it really have to take this long or are they delaying on purpose?

jsg has probably sent at least 2 emails every day and they barely respond

where should I go next?

Hej igen

nu har det g?tt 14 dagar sen den 6/6 n?r jag beg?rde mitt uttag och de har fortfarande inte godk?nt det trots att jag skickat in alla verifiera uppgifter

de talar inte om vad jag kan g?ra f?r att underl?tta svarar bara otydlig hela tiden

ska det verkligen beh?va ta s? h?r l?ng tid eller f?rhalar de med flit?

jsg har nog skickat minst 2 mail varje dag och de svarar knappt

hit ska jag g? vidare?

It has now been 17 days and nothing

Det har nu g?tt 17 dagar och inte n?nting

Thank you for your reply, Jonahanna76. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify if your documents have been verified?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear Jonahanna76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.