in the transaction page says awaiting by user request and every day on chat they keep telling me something elese one of them that are they bussy ,one that is proced i should be wait so every day new lie

Dear omorfia24,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi no is on awaiting and on the reason they put that is the user request so mine,that is not true is on awiting from the first day untill today on chat depend with who i am speaking they have a different story every time or they are lie becuse one says that are very bussy ,and if you speak after with someone else they gonno say they been proced but on status is not chanching from await to proced

Thank you very much, omorfia24, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of OlympusPlay Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello omorfia24,

I'll take care of your complaint from now on. I'll try to contact OlympusPlay Casino and inquire about your delayed withdrawal.

Thank you so much Thomas !

We would like to ask OlympusPlay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello omorfia24,

Sadly, you are correct. Despite multiple attempts to contact the casino, we've received no reply from them. I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.