I joined this casino and did not take up any welcome as feel the wagering terms are always too high. I won in my first session and requested a withdrawal of ￡250 on 12 February and I’m still waiting for it.

I’ve emailed and spoke to live chat numerous times since then and just keep getting told that they are making ‘the necessary checks’ and to be patient.

Tried to raise an official complaint with them and got ignored, also got cut off from the live chat loads of times.

I don’t think they have any intention of paying me and I don’t know if there’s anything I can do about it. AVOID AT ALL COSTS

Hello Lorraine,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with OlympusPlay Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? Is your account already verified and if yes, since when? Is the casino still responding to you? Are you sure that you did not use any deposit or no deposit bonus since then?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi.

Thanks for getting back to me. I requested the withdrawal on 12 February and yes my account was fully verified by then.

sometimes they respond and sometimes they don’t, I have attached copies of the email conversation I have had with them.

With regards to a deposit bonus, I never took it up when I first joined but did a little time afterwards. I was willing to give them the 21 working days they advised it would take, however I think they don’t actually follow the timescales.

One other annoying thing is I did actually win again and tried to make a second withdrawal but this wasn’t allowed because I’d the previous pending withdrawal. I reckon it’s a scam to be honest, so hoping you can help.

Thanks again

Thank you Lorraine for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you and try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hello Lorraine,

I looked at your complaint and will do my best to help you. I would like to invite OlympusPlay Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the OlympusPlay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello.

If they fail to respond and you close the complaint then what do I do? Just forget they still owe me ￡250?

Please continue trying to contact them, as they just keep ignoring me

Dear Lorraine,

unfortunately, they are ignoring us, too. OlympusPlay is not even licensed so there is no official way how to force them to pay your winnings.

I can only recommend you always check our review before you'll play in an online Casino.

Hi.

so I logged in today and went to live chat, I was told that due to technical issues my refund would be back in my account, so I could then request a new refund.

I said wasn’t happy as it had already been 3 months and they said the refund would be worked on ‘as a matter of urgency’

I told them I didn’t believe a word they were saying, haven’t checked my account yet but I will and I’ll let you know if it’s there.

Thanks

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.