Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
4.1
Plae8 Casino ima Indeks sigurnosti od 4,1, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
06/09/2023
|
Nije re?eno : 31/01/2024
Nije re?eno
Na?a presuda
Opravdana ?alba
NIJE RE?ENO
Rezime slu?aja
pre 1 godinu
Prevod
The player from Singapore had indicated impediments in withdrawing his winnings, stating that the casino had used invalid reasons to confiscate them and block him out of his account. He had confirmed passing the KYC verification and had made successful withdrawals in the past. The casino had accused the player of placing opposing bets, a claim the player vehemently denied. The casino had provided evidence, but the player had disputed its authenticity. We could not verify the data from the casino, and the player's game log did not correspond with his statement. We had advised the player to contact the casino's regulator as we could not offer further assistance. The casino did not respond to our repeated requests for cooperation, leading us to mark the complaint as 'unresolved'.
Igra? iz Singapura je ukazao na prepreke u podizanju svog dobitka, navode?i da je kazino koristio neva?e?e razloge da ih zapleni i blokira njegov ra?un. Potvrdio je da je pro?ao KIC verifikaciju i u pro?losti je uspe?no povla?io. Kazino je optu?io igra?a da daje suprotne opklade, ?to je igra? o?tro negirao. Kazino je pru?io dokaze, ali igra? je osporio njihovu autenti?nost. Nismo mogli da proverimo podatke iz kazina, a igra?ev dnevnik igre nije odgovarao njegovoj izjavi. Savetovali smo igra?a da kontaktira kazino regulator jer nismo mogli da ponudimo dalju pomo?. Kazino nije odgovorio na na?e ponovljene zahteve za saradnju, zbog ?ega smo ?albu ozna?ili kao ?nere?enu“.
Koristite neva?e?e jadne razloge da konfiskujete dobitke i ne vra?ate depozite. Samo ?e nam zaklju?ati na? ra?un i vi?e puta koristiti isti razlog za nepla?anje. igram samo kazino bacaratu, deponovan bez uzimanja bonusa. pa kako, do?avola, suprotno kla?enje radi za mene. zatra?ili dokaze i isklju?ili su razgovor u?ivo
Use invalid lame reasons to confiscate winnings and not return deposits. They will just lock us our of the account and repeatedly use the same reason for not paying. i only play casino bacarata, deposited without taking any bonus. so how the hell opposite betting works for me. asked for proofs and they mute the livechat
Hvala vam puno ?to ste podneli ?albu. Zaista mi je ?ao ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem va?u situaciju.
Mo?ete li potvrditi da ste uspe?no pro?li KIC verifikaciju?
Da li ste u pro?losti uspe?no podizali novac iz ovog kazina?
Mo?ete li da nam ka?ete kada je va? nalog blokiran?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav
Veronika
Dear vincemd2,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you successfully passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Could you please advise when was your account blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Moja sesija Bakare je negde od 4. do 6. septembra pre nego ?to je moj nalog zaklju?an.
Stavio sam svoje opklade na dole, ali to zavisi od puta.
Juriti ili bankara ili igra?a "zmaja" zna?i neprekidno otvarati isti dok ne izgubi
Prate?i moju strategiju PBPPBB
Obrazac puteva o mogu?em ishodu.
Plae8 me je obavestio da sam propustio kla?enje na suprotno, ?to nije bio slu?aj i nisu mi dati dokazi za konfiskaciju mojih dobitaka i depozita.
My Baccarat session is somewhere from 4th to 6th of Sept before my account was lock.
I placed my bets base on the below, but it depends on the road.
Chase either banker or player "dragon" means continuously open the same till it lose
Following my strategy of PBPPBB
The pattern of the roads on possible outcome.
I was informed by Plae8 that I was defaulted for opposite betting, which it was not the case and not proofs was given to me for confiscating my winnings and deposits.
Hvala vam puno, vinced2, ?to ste dali sve potrebne informacije. Va?u ?albu ?u sada preneti kolegi Mateju ( [email protected] ) koji ?e vam biti na pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, vincemd2, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Na osnovu provere sa relevantnim odeljenjima, uklju?uju?i stranu provajdera, identifikovali smo da je ovaj ?lan otkriven nasuprot kla?enju u DG (provajderu).
Molimo pogledajte prilo?ene slike od provajdera.
Nadam se da je ovo razja?njeno.
Hvala vam.
Hello everyone.
As per checked with the relevant departments including provider side, we have identified this member has been detected opposite betting in DG (provider).
Kindly refer to the attached images from the provider.
Kazino je predstavio dokaze koji sugeri?u da ste vi i drugi igra? u?estvovali u suprotstavljenim opkladama. Molimo Vas da odgovorite na ovo pitanje.
Hvala vam.
Dear vincemd2,
The casino has presented evidence suggesting that you and the other player were engaged in opposing bets. We kindly request your response to this matter.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear vincemd2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nikada nisam radio suprotne opklade i ne razumem razlog za ovo. jer ne uzimam nikakav oblik bonusa.
Da li su prikazane slike relevantne? od 9. juna. Opklade iznose $10?. Mo?e li PLAE8 obja?njeno na 2 snimka ekrana (2 bela ekcel formata sa crvenim okvirom).
prikazuje 2 razli?ita igra?a koji stavljaju iste opklade sa opkladama od $10?
Hi Matej,
I have never do opposite bets and dont understand the reason for this. cus I dont take any form of bonus.
Are the images provided relevant? dated 9 June. Bets amount $10?. Can PLAE8 explained on the 2 screenshots (2 white excel format with red box).
showing 2 different players placing the same bets with $10 bets ?
Plae8, ne stidi se da me jednostavno odjavi? sa svoje platforme i ovde da? la?ne dokaze. Omogu?ite mi pristup i ja ?u dati pravu istoriju opklada. Za ime Boga, kako dokazati da su ?askanja od provajdera i legitimna, vi?e li?e na interni tim.
Plae8, dont be shy to just log me out of your platform and give false evidence here. Grant me access and i shall give the real bets history. For god sake, how do you proof the chats are from provider and legit, looking more like an internal team.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Tako?e, pozivaju?i se na unakrsnu proveru koja se poklapa sa 101 me?om na koje se ovaj igra? kladio, 10 od 101 opklade je otkriveno na obe strane. (pogledajte prilo?enu sliku)
Tako?e smo razgovarali sa stranim provajdera o opravdanosti gre?aka igra?a, pogledajte prilo?eni razgovor. (pogledajte prilo?enu sliku)
Zna?i da se ka?e ovaj ?lan (cmlee225), prijavite se sa druge platforme
Primer:
prijavite se na Plae8 kla?enje u DG
prijavite se na kkbet kla?enje u DG
i postavite opkladu u isto vreme, ali suprotno.
ID igra?a ispod, su isti igra?, ali se prijavljuju i klade na drugoj platformi.
N7 ***98
K5 ***08
Ovo su informacije koje je obezbedio sam DG (provajder) i oni posle one istaknute Plae8.
Provajder nas je tako?e obavestio da je podatke dobio i sa drugog sajta, me?utim, zbog diskrecije i poverljivosti ne mogu da navedu koji sajt i puno korisni?ko ime igra?a.
Kao PLAE8 (platforma), pogledali smo datu istoriju opklada, primetili smo da su opklade igra?a prili?no dosledne. i stavljajte opklade u isto vreme, ali suprotno. uglavnom na ishodu ?Igra?", a birali su ili ?Veliki" ili ?Mali". Vreme kla?enja i IP adrese su odgovarali onome ?to ne bismo o?ekivali od redovnog kla?enja.
Razumemo da provera nenormalnog ili unakrsnog kla?enja mo?e biti nezgodna. Na?a prvobitna odluka bila je zasnovana na datim informacijama.
Otvoreni smo za dublju analizu ako je potrebno. Ako imate odre?ene stvari za koje mislite da bi trebalo da razmotrimo, podelite ih sa nama. ?elimo da budemo sigurni da je na?e okru?enje za igre pravedno za sve, a va? doprinos je va?an.
Upon checking up internally, please find the hyperlink of the full log (101matches) of this particular player (cmlee225).
Also, referring to the cross-checking that tally with the 101 matches that this player bet on, 10 out of 101 bets were detected bet on the both sides. (refer to the attached image)
We have also talk to provider side about the justification of the wrongdoing of the player, please refer to the attached conversation. (refer to the attached image)
Meaning to say this member (cmlee225), login from different platform
Example:
login to Plae8 betting in DG
login to xxbet betting in DG
and place bet at the same time but opposite.
Player ID below, are the same player but login and placing bet on different platform.
N7 ***98
K5 ***08
This is the information provided by DG (The provider) itself and they after the one highlighted to Plae8.
The provider also informed us that they obtained the data from another site too, however, due to discretion and confidentiality they are unable to provide which site and full username of the player.
As PLAE8 (the platform), we looked at the provided bet history, we noticed that the player's bets were quite consistent. and place bets at the same time but opposite. mostly on the "Player" outcome, and they chose either "Big" or "Small." The timing of bets and the IP addresses matched what we'd not expect from regular betting.
We understand that checking for abnormal or cross-betting can be tricky. Our initial decision was based on the information given.
We're open to a deeper analysis if needed. If you have specific things you think we should consider, please share them with us. We want to make sure our gaming environment is fair for everyone, and your input is important.
Va? dnevnik igre ne odgovara onome ?to govorite. Na?alost, ne mo?emo da proverimo podatke iz kazina, a nedostaju nam i podaci sa va?eg naloga (snimci ekrana, itd.).
U ovoj situaciji, preporu?io bih vam da se obratite regulatoru kazina. U tome vam rado mogu pomo?i.
Dear vincemd2,
Your game log does not correspond to what you are saying. Unfortunately, we cannot verify the data from the casino, and we are missing the data from your account as well (screenshots, etc.).
In this situation, I would recommend you to contact the casino's regulator. I can gladly help you with that.
Hvala na dosada?njoj pomo?i. ?injenica je ?ta god da je Plae8, tako da su dokazi o pozivima izmi?ljeni i neva?e?i. jer moje opklade su najmanje $100 i vi?e. Sa $4600 na mom nalogu dobijam na osnovu $10 po opkladi? logi?an ?
U nastavku, va? tim mo?e razmotriti da zatra?i podatke za prijavu igra?a kako bi potvrdio autenti?nost dokaza takvih besramnih provajdera, kako bi verifikovao obe strane. Ovo ?e doneti ve?u vrednost casionguru-u i va?im uslugama.
Hvala timu i Bog blagoslovio.
Hi Matej,
Thanks for your help so far. Matter of fact is whatever Plae8 so call proofs are fabricated and invalid. cus my bets are at least $100 and above. With $4600 in my account i win base on $10 per bet? logical ?
Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.
Kao ?to je ranije pomenuto, pregledao sam va? dnevnik igre i otkrio da je u suprotnosti sa va?om izjavom: (99% mojih opklada je iznad 100 USD. Opklade od 10 USD su samo gubljenje vremena.)
Po?to nismo u mogu?nosti da proverimo autenti?nost dnevnika, mo?emo vam samo savetovati da se obratite regulatoru kazina.
?ao mi je ?to nismo u mogu?nosti da ponudimo dalju pomo?.
Dear vincemd2,
As previously mentioned, I reviewed your game log and found it to be in contradiction with your statement: (99% of my bets are above $100. $10 bets are just a waste of time.)
Since we are unable to verify the authenticity of the log, we can only advise you to reach out to the casino's regulator.
I regret that we are unable to offer further assistance.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear vincemd2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ve? sam vam spomenuo da su to izmi?ljeni la?ni dokazi. Ako ne mo?ete da potvrdite da su takozvani dokazi legitimni, ne mo?ete re?i da su u suprotnosti sa mojim izjavama.
4600 dolara koriste?i 10 dolara po opkladi? da li ti je ovo logi?no?
Kao ?to je pomenuto u mom poslednjem odgovoru
Citat:
U nastavku, va? tim mo?e razmotriti da zatra?i podatke za prijavu igra?a kako bi potvrdio autenti?nost dokaza takvih besramnih provajdera, kako bi verifikovao obe strane. Ovo ?e doneti ve?u vrednost casionguru-u i va?im uslugama.
Samo se nadam da ?e va? tim mo?i da razmotri moje predloge u budu?nosti,
Hi Matej,
Already mention to you its a fabricated fake proofs. If you cant verify the so call proofs to be legit, you cant say its contradicting to my statements.
$4600 using $10 per bet? is this logical to you?
As mention in my last reply
Quote:
Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.
Just hope your team can consider my suggestions in future,
Odr?ali smo dva interna sastanka na kojima smo razgovarali o ovom slu?aju. Uprkos tome ?to kazino pru?a dokaze koji optu?uju igra?a da stavlja suprotne opklade na dva razli?ita ra?una (u razli?itim kazinima), ?elimo da istaknemo da je, na osnovu dnevnika igre, igra? tog dana ve? imao 3750 dolara na svom ra?unu, ?to je legalno pobedio. Stoga, svrha pet opklada od po 10 dolara za transfer novca na drugi ra?un izgleda nejasna. Optu?ba za pranje novca u ovom slu?aju izgleda nema smisla, jer se radi o vrlo neznatnoj koli?ini novca u odnosu na ostatak bilansa.
Tipi?no, suprotne opklade se prave da legitimi?u novac od kockanja, ali u ovom slu?aju govorimo samo o 50 dolara.
Dear vincemd2 and Plae8 casino representative,
We have held two internal meetings to discuss this case. Despite the casino providing evidence that accuses the player of placing opposing bets on two different accounts (at different casinos), we would like to emphasize that, based on the game log, the player already had $3750 in their account that day, which they legally won. Therefore, the purpose of making five bets of $10 each to transfer money to another account seems unclear. The accusation of money laundering in this case doesn't seem to make sense, as we are dealing with a very insignificant amount of money compared to the rest of the balance.
Typically, opposing bets are made to legitimize money from gambling, but in this instance, we are only talking about $50.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Tra?imo od kazina da odgovori na ovu ?albu. Tajmer produ?avamo za 7 dana (zbog praznika). Me?utim, nakon tog perioda, bez pomo?i kazina, zatvori?emo ovaj slu?aj kao nere?en.
We request the casino to respond to this complaint. We are extending the timer by 7 days (due to the holidays). However, after that period, without assistance from the casino, we will close this case as unresolved.
Vi?e puta sam poku?avao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama moglo bi pomo?i da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Mogu samo da vam preporu?im da birate kazina prema njihovim recenzijama i ocenama u budu?nosti kako biste izbegli ovakve situacije. ?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i.
Srda?an pozdrav,
Matej
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
