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HemKlagom?lPlae8 Casino - Spelarens vinster har konfiskerats.
Plae8 Casino - Spelarens vinster har konfiskerats.
Automatiskt ?versatt:
Svarta po?ng: 3 381
Belopp:
4 600 $
Plae8 Casino
S?kerhetsindex:L?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Singapore had indicated impediments in withdrawing his winnings, stating that the casino had used invalid reasons to confiscate them and block him out of his account. He had confirmed passing the KYC verification and had made successful withdrawals in the past. The casino had accused the player of placing opposing bets, a claim the player vehemently denied. The casino had provided evidence, but the player had disputed its authenticity. We could not verify the data from the casino, and the player's game log did not correspond with his statement. We had advised the player to contact the casino's regulator as we could not offer further assistance. The casino did not respond to our repeated requests for cooperation, leading us to mark the complaint as 'unresolved'.
Spelaren fr?n Singapore hade angett hinder f?r att ta ut sina vinster och uppgav att kasinot hade anv?nt ogiltiga sk?l f?r att konfiskera dem och blockera honom fr?n sitt konto. Han hade bekr?ftat att han klarade KYC-verifieringen och hade gjort framg?ngsrika uttag tidigare. Kasinot hade anklagat spelaren f?r att ha placerat motsatta satsningar, ett p?st?ende som spelaren best?mt f?rnekade. Kasinot hade tillhandah?llit bevis, men spelaren hade ifr?gasatt dess ?kthet. Vi kunde inte verifiera data fr?n kasinot och spelarens spellogg ?verensst?mde inte med hans uttalande. Vi hade r?det spelaren att kontakta casinots regulator eftersom vi inte kunde erbjuda ytterligare hj?lp. Kasinot svarade inte p? v?ra upprepade f?rfr?gningar om samarbete, vilket ledde till att vi markerade klagom?let som "ol?st".
Anv?nd ogiltiga d?liga sk?l f?r att konfiskera vinster och inte returnera ins?ttningar. De kommer bara att l?sa oss p? v?rt konto och upprepade g?nger anv?nda samma anledning till att inte betala. Jag spelar bara casino bacarata, insatt utan att ta n?gon bonus. s? hur fan fungerar motsatt betting f?r mig. bad om bevis och de tystar livechatten
Use invalid lame reasons to confiscate winnings and not return deposits. They will just lock us our of the account and repeatedly use the same reason for not paying. i only play casino bacarata, deposited without taking any bonus. so how the hell opposite betting works for me. asked for proofs and they mute the livechat
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r verkligen ledsen att h?ra om ditt problem. L?t mig st?lla n?gra fr?gor till dig f?r att vara s?ker p? att jag f?rst?r din situation helt.
Kan du bekr?fta att du klarade KYC-verifieringen?
Har du gjort n?gra framg?ngsrika uttag fr?n detta casino tidigare?
Kan du ber?tta n?r ditt konto sp?rrades?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
v?nliga h?lsningar
Veronika
Dear vincemd2,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you successfully passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Could you please advise when was your account blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Min Baccarat-session ?r n?gonstans fr?n den 4:e till 6:e september innan mitt konto l?stes.
Jag placerade mina insatser p? nedanst?ende, men det beror p? v?gen.
Chase antingen bankir eller spelare "drake" inneb?r kontinuerligt ?ppna samma tills den f?rlorar
F?ljer min strategi f?r PBPPBB
V?garnas m?nster p? m?jliga utfall.
Jag blev informerad av Plae8 om att jag var utebliven f?r motsatt vadslagning, vilket det inte var fallet och jag fick inga bevis f?r att jag konfiskerade mina vinster och ins?ttningar.
My Baccarat session is somewhere from 4th to 6th of Sept before my account was lock.
I placed my bets base on the below, but it depends on the road.
Chase either banker or player "dragon" means continuously open the same till it lose
Following my strategy of PBPPBB
The pattern of the roads on possible outcome.
I was informed by Plae8 that I was defaulted for opposite betting, which it was not the case and not proofs was given to me for confiscating my winnings and deposits.
Tack s? mycket, vincemd2, f?r att du tillhandah?ller all n?dv?ndig information. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Matej ( [email protected] ) som kommer att hj?lpa dig. Jag ?nskar dig lycka till och hoppas att ditt problem kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, vincemd2, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Enligt kontrollerad med relevanta avdelningar inklusive leverant?rssidan, har vi identifierat att denna medlem har uppt?ckts motsatt vadslagning i DG (leverant?r).
Se bifogade bilder fr?n leverant?ren.
Hoppas detta klargjordes.
Tack.
Hello everyone.
As per checked with the relevant departments including provider side, we have identified this member has been detected opposite betting in DG (provider).
Kindly refer to the attached images from the provider.
Kasinot har presenterat bevis som tyder p? att du och den andra spelaren var engagerade i motsatta satsningar. Vi ber dig att svara p? detta ?rende.
Tack.
Dear vincemd2,
The casino has presented evidence suggesting that you and the other player were engaged in opposing bets. We kindly request your response to this matter.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear vincemd2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Plae8, var inte blyg f?r att bara logga ut mig fr?n din plattform och ge falska bevis h?r. Ge mig ?tkomst s? ska jag ge historiken f?r riktiga satsningar. F?r guds skull, hur bevisar du att chattarna kommer fr?n leverant?ren och legitima, ser mer ut som ett internt team.
Plae8, dont be shy to just log me out of your platform and give false evidence here. Grant me access and i shall give the real bets history. For god sake, how do you proof the chats are from provider and legit, looking more like an internal team.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
N?r du kollar upp internt, v?nligen hitta hyperl?nken till hela loggen (101matcher) f?r just denna spelare (cmlee225).
Med h?nvisning till krysskontrollen som st?mmer ?verens med de 101 matcherna som denna spelare satsade p?, uppt?cktes 10 av 101 satsningar p? b?da sidor. (se bifogad bild)
Vi har ocks? pratat med leverant?rssidan om motiveringen av spelarens fel, se bifogade konversation. (se bifogad bild)
Menar att s?ga denna medlem (cmlee225), logga in fr?n annan plattform
Exempel:
logga in p? Plae8 betting i DG
logga in p? xxbet betting i DG
och placera insatsen samtidigt men motsatt.
Spelar-ID nedan, ?r samma spelare men inloggning och satsning p? olika plattformar.
N7 ***98
K5 ***08
Detta ?r informationen som tillhandah?lls av DG (leverant?ren) sj?lv och de efter den som markerats f?r Plae8.
Leverant?ren informerade oss ocks? om att de erh?llit data fr?n en annan sida ocks?, men p? grund av diskretion och konfidentialitet kan de inte uppge vilken sida och spelarens fullst?ndiga anv?ndarnamn.
Som PLAE8 (plattformen), vi tittade p? den tillhandah?llna insatshistoriken, m?rkte vi att spelarens insatser var ganska konsekventa. och placera satsningar samtidigt men motsatt. mestadels p? "Player"-resultatet, och de valde antingen "Big" eller "Small". Tidpunkten f?r vadslagning och IP-adresser matchade vad vi inte kunde f?rv?nta oss av vanliga vadslagning.
Vi f?rst?r att det kan vara knepigt att kolla efter onormalt eller korssatsning. V?rt f?rsta beslut baserades p? den information som l?mnades.
Vi ?r ?ppna f?r en djupare analys om det beh?vs. Om du har specifika saker du tycker att vi b?r ?verv?ga, v?nligen dela dem med oss. Vi vill se till att v?r spelmilj? ?r r?ttvis f?r alla, och din input ?r viktig.
Upon checking up internally, please find the hyperlink of the full log (101matches) of this particular player (cmlee225).
Also, referring to the cross-checking that tally with the 101 matches that this player bet on, 10 out of 101 bets were detected bet on the both sides. (refer to the attached image)
We have also talk to provider side about the justification of the wrongdoing of the player, please refer to the attached conversation. (refer to the attached image)
Meaning to say this member (cmlee225), login from different platform
Example:
login to Plae8 betting in DG
login to xxbet betting in DG
and place bet at the same time but opposite.
Player ID below, are the same player but login and placing bet on different platform.
N7 ***98
K5 ***08
This is the information provided by DG (The provider) itself and they after the one highlighted to Plae8.
The provider also informed us that they obtained the data from another site too, however, due to discretion and confidentiality they are unable to provide which site and full username of the player.
As PLAE8 (the platform), we looked at the provided bet history, we noticed that the player's bets were quite consistent. and place bets at the same time but opposite. mostly on the "Player" outcome, and they chose either "Big" or "Small." The timing of bets and the IP addresses matched what we'd not expect from regular betting.
We understand that checking for abnormal or cross-betting can be tricky. Our initial decision was based on the information given.
We're open to a deeper analysis if needed. If you have specific things you think we should consider, please share them with us. We want to make sure our gaming environment is fair for everyone, and your input is important.
Din spellogg st?mmer inte ?verens med det du s?ger. Tyv?rr kan vi inte verifiera data fr?n kasinot, och vi saknar data fr?n ditt konto ocks? (sk?rmdumpar, etc.).
I den h?r situationen skulle jag rekommendera dig att kontakta casinots regulator. Jag kan g?rna hj?lpa dig med det.
Dear vincemd2,
Your game log does not correspond to what you are saying. Unfortunately, we cannot verify the data from the casino, and we are missing the data from your account as well (screenshots, etc.).
In this situation, I would recommend you to contact the casino's regulator. I can gladly help you with that.
Tack f?r din hj?lp s? h?r l?ngt. Faktum ?r vad Plae8 ?n ?r s? samtalsbevis ?r p?hittade och ogiltiga. eftersom mina insatser ?r minst $100 och ?ver. Med $4600 p? mitt konto vinner jag baserat p? $10 per insats? logiskt?
Fram?ver kan ditt lag ?verv?ga att beg?ra inloggningsinformation f?r spelarna f?r att verifiera ?ktheten av s?dana skaml?sa leverant?rsbevis, f?r att verifiera b?da sidor. Detta kommer att ge st?rre v?rde till casionguru och dina tj?nster.
Tack team och Gud v?lsigne.
Hi Matej,
Thanks for your help so far. Matter of fact is whatever Plae8 so call proofs are fabricated and invalid. cus my bets are at least $100 and above. With $4600 in my account i win base on $10 per bet? logical ?
Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.
Som tidigare n?mnt har jag granskat din spellogg och fann att den strider mot ditt p?st?ende: (99 % av mina insatser ?r ?ver 100 $. 10 $ satsningar ?r bara sl?seri med tid.)
Eftersom vi inte kan verifiera loggens ?kthet kan vi bara r?da dig att kontakta casinots regulator.
Jag beklagar att vi inte kan erbjuda ytterligare hj?lp.
Dear vincemd2,
As previously mentioned, I reviewed your game log and found it to be in contradiction with your statement: (99% of my bets are above $100. $10 bets are just a waste of time.)
Since we are unable to verify the authenticity of the log, we can only advise you to reach out to the casino's regulator.
I regret that we are unable to offer further assistance.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear vincemd2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Har redan n?mnt f?r dig att det ?r p?hittade falska bevis. Om du inte kan verifiera att s? kallade bevis ?r legitima, kan du inte s?ga att det strider mot mina p?st?enden.
$4600 med $10 per insats? ?r detta logiskt f?r dig?
Som jag n?mnde i mitt senaste svar
Citat:
Fram?t kan ditt lag ?verv?ga att beg?ra inloggningsinformation f?r spelarna f?r att verifiera ?ktheten av s?dana skaml?sa leverant?rsbevis, f?r att verifiera b?da sidor. Detta kommer att ge st?rre v?rde till casionguru och dina tj?nster.
Hoppas bara att ditt team kan ?verv?ga mina f?rslag i framtiden,
Hi Matej,
Already mention to you its a fabricated fake proofs. If you cant verify the so call proofs to be legit, you cant say its contradicting to my statements.
$4600 using $10 per bet? is this logical to you?
As mention in my last reply
Quote:
Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.
Just hope your team can consider my suggestions in future,
Vi har haft tv? interna m?ten f?r att diskutera detta ?rende. Trots att kasinot tillhandah?ller bevis som anklagar spelaren f?r att ha placerat motsatta satsningar p? tv? olika konton (p? olika kasinon), vill vi betona att, baserat p? spelloggen, hade spelaren redan $3750 p? sitt konto den dagen, vilket de lagligt sett vann. D?rf?r verkar syftet med att g?ra fem satsningar p? $10 vardera f?r att ?verf?ra pengar till ett annat konto oklart. Anklagelsen om penningtv?tt i det h?r fallet verkar inte vara vettig, eftersom vi har att g?ra med en mycket obetydlig summa pengar j?mf?rt med resten av saldot.
Vanligtvis g?rs motsatta satsningar f?r att legitimera pengar fr?n hasardspel, men i det h?r fallet pratar vi bara om $50.
Dear vincemd2 and Plae8 casino representative,
We have held two internal meetings to discuss this case. Despite the casino providing evidence that accuses the player of placing opposing bets on two different accounts (at different casinos), we would like to emphasize that, based on the game log, the player already had $3750 in their account that day, which they legally won. Therefore, the purpose of making five bets of $10 each to transfer money to another account seems unclear. The accusation of money laundering in this case doesn't seem to make sense, as we are dealing with a very insignificant amount of money compared to the rest of the balance.
Typically, opposing bets are made to legitimize money from gambling, but in this instance, we are only talking about $50.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi ber kasinot att svara p? detta klagom?l. Vi f?rl?nger timern med 7 dagar (p? grund av semestern). Men efter den perioden, utan hj?lp fr?n kasinot, kommer vi att avsluta detta ?rende som ol?st.
We request the casino to respond to this complaint. We are extending the timer by 7 days (due to the holidays). However, after that period, without assistance from the casino, we will close this case as unresolved.
Jag har f?rs?kt kontakta casinot flera g?nger men utan framg?ng. Jag ?r r?dd att det inte finns mycket som kan uppn?s utan samarbete fr?n dess sida.
Jag kommer att markera klagom?let som "ol?st" i v?rt system. Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem. Minskningen av betyget orsakad av ol?sta klagom?l kan dock bidra till att f?r?ndra casinots tillv?gag?ngss?tt. Om casinot best?mmer sig f?r att reagera kommer vi att ?teruppta klagom?let och du kommer att meddelas via e-post.
Jag kan bara rekommendera dig att v?lja casinon efter deras recensioner och betyg i framtiden f?r att undvika situationer som denna. Jag ?r ledsen att vi inte kunde vara till mer hj?lp vid detta tillf?lle.
V?nliga h?lsningar,
Matej
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
