Hello, dear casinoguru! 

Help me, please, with another problem.

Playfortuna casino refuse to verify my documents by telling me that resolution of photos isn't enough. But this is just untrue. It's clearly readable. Ok, so I asked what resolution they need, and didn't get an answer, just regular blabla about better quality.

I dunno, how I can improve quality with my current camera. I don't have hi-end iphone or whatever.

Anyway, it's clearly just a ploy to not pay my winnings there.

Btw, I had the same problem with their sister casino Booi a few months ago. 

And here, at Playfortuna I had badluck with my docs declined by same stubborn support person. I dunno, how I can improve quality with my current camera. I don't have hi-end iphone or whatever.

Casinoguru, let me share my docs with you for your judgement.

Dear chobimaru,

Thank you very much for submitting your complaint. I'm really sorry to hear about your problem with Play Fortuna Casino. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

I have checked the photographs you provided us with. Would it be possible to put your passport on a table with enough sunlight so that all the letters would be sharp and clear? I also suggest you take a closer picture of your passport so that the text should be larger and better visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thanks for the answer!

1. I don't need a class about KYC.

2. I wanted your opinion about quality and readability of photo.

Sure, it's not hard to try make better photo. But, you know perfectly, it's just a ploy for casinos to slowdown winnings. Especially, by casino with trash curacao licensing. 

I'm just tired that casinos treat players like idiots!

p.s. And, even if passport photo is better, next they will ask for selfie with passport and paper, selfie with open account at background, etc. I've seen similiar complaints about this casino!

Btw, it's clearly readable. Other casinos, I've played at, recently, accepted this photo with no problem! 

Hey, Playfortuna, write in rules that players must to have hi-end cameras, just to pass verification in your average casino. Do you really think that your casino on a level with Videoslots and Bitstarz? Lmao!

I made another photo, they finally accepted em.

Thx, casino guru, for your attention to my problem.

Thank you for letting me know. Is there anything else I can help you with or may I consider your complaint resolved?

Thx, no need help. Resolved

Dear chobimaru,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com